@attah I’ve read your most recent post and I honestly can’t work out if you’re actually being serious or just having a joke with us.
I would like you to imagine for a moment that you have decided to treat yourself and have bought a new sports car from a small manufacturer with not many resources. You’ve driven it for a few weeks and have found a few problems.
The brakes only work intermittently, the engine keeps cutting out several times a day for no apparent reason and the windscreen wipers only seem to work when its sunny outside. Also the instrument display keeps flickering and you can’t always see what speed you are doing. Finally the car radio can only connect to one radio station.
You’ve done a bit of searching on the various specialist forums and some helpful people have given you some workarounds. You can get the engine working again by pulling over to the side of the road, putting the handbrake on, putting the gearbox in neutral and pumping the accelerator 7 times. The engine will then start and run until it happens again. The ‘experts’ tell you that another solution may be to take the engine out of the car, clean it and then re-install it - but that’s a lot of complicated work which, as a simple driver, you’d rather avoid if you could. The windscreen wiper issue can apparently be fixed by drilling a hole in the windscreen and fitting a manual lever through the glass. You can then operate the wipers by hand when it rains. The radio issue has been around for years and the manufacturer seems unable or unwilling to address it. The brakes are more of a problem and there currently seems no solution to getting them working reliably.
You therefore decide to take the car back to the dealership who sold it to you to get the problems fixed.
The dealer (who is not the manufacturer) tries to explain the situation …
“You do realise the brakes were reverse engineered from a BMW saloon don’t you? We had no help and no documentation. When saloon car brakes are installed in a sports car the change in behaviour can have really flaky consequences so you shouldn’t really expect them to work properly … And the engine, that was sourced from Jaguar - we didn’t design it so its completely out of our hands; Jaguar probably have more people working on this engine than our entire company! Oh, the radio, yes sir, if you want it to connect to more than one radio station then that is an enhancement request, not a problem.”
What are you going to do?
Are you going to simply say “Oh, I am sorry I understand now, your company has all these problems with their product so I really shouldn’t complain. Yes, I know I paid for my shiny new sports car but it it would be unreasonable of me to expect it to work and drive properly - your company has so few resources that I should just be grateful the car came with 4 wheels and drives properly every other Sunday.”
Or are you going to say “Actually, thanks for telling me the history of how my sports car was designed and built but, as someone who paid money for this car, I don’t really care - what I care about is that I expect it to work reliably as a car I can use every day.”
In legal terms this last thing is called ‘fitness for purpose’ and applies in consumer and contract law to all products where a product is not wholly defined by a specification or a sample. In other words a product sold as a car (or a mobile phone OS) has to work reliably and do the things that a car (or mobile phone OS) would reasonably be expected to do at the time it was sold (i.e. 2021).
Now, do you see my point?
Oh, and just because you call one of my posts a rant doesn’t make it so. I could equally call your post a rant, but that wouldn’t make it so either.