Emails Synchronize Correctly But 'Sync Error' Still Shown

REPRODUCIBILITY (% or how often): 50%
BUILD ID = OS VERSION (Settings > About product):
HARDWARE (XA2, Xperia 10…): XA2
REGRESSION: (compared to previous public release: Yes, No, ?): Yes


I have 5 email accounts configured on my phone - two are imap (apple mail and google mail) and three are Exchange (Office365). All are set to sync every 5 minutes.

When you load the email app or ‘Update’ emails from inside the app, or let the timed sync happen the accounts sychronize in sequence one after another rippling down the list of account. After each account is synchronized its status is changed to ‘Just now’ and the next account starts to synchronize.

More often than not one of the Exchange accounts will fail to synchronize (see other bugs) and the ‘Sync Error’ message appears next to it with the triangle icon.

However ALL the previous accounts that have synchronized correctly will now have their ‘Just Now’ statuses changed to ‘Sync Error’. It is easily checked that these accounts did in fact synchronize correctly as all new emails have been successfully received in the inbox (checked with my iphone 12) and all emails waiting to be sent in the outbox or moved to folders have done what they were supposed to do.

Exiting the email app and then restarting it also then shows the correct status against these acoounts ‘A Minute ago’ or whatever.


Multiple email accounts configured with at least one Exchange Account


  1. Synchronise Email and wait for an Exchange account to fail to synchronise
  2. All accounts now display ‘Sync Error’ when this is not the case
  3. Exit email app
  4. Restart email app
  5. All accounts now display the correct Sync status


All accounts should display their correct synchronization status, whether ‘Sync Error’ or ‘Just Now’


All accounts display ‘Sync Error’


(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

1 Like

Exactly the same here with an IMAP account on a Dovecot server.
Sailfish, started to display “synchronization error” two days ago, but mails are still always up to date.

Deleting and re-creating the mail account on the phone helped as a workaround.