REPRODUCIBILITY (% or how often): Various
BUILD ID = OS VERSION (Settings > About product): 4.1
HARDWARE (XA2, Xperia 10…): Various
UI LANGUAGE: English
REGRESSION: (compared to previous public release: Yes, No, ?): Yes - Maybe
Phone displays ‘SIM Card Removed’ message on phone (mine is XA2 but plenty of other users have experienced this going back years on other phones - see Occasional 'Sim Card Removed' Message on XA2' ) and other Sailfish OS versions. This can be several times a day or not at all for a few days - there appears to be no consistency. It is not a hardware fault as the same phone with the same SIM card reflashed back to Android never gets this problem for weeks on end and it has been experienced by multiple users on multiple phone models including XA2, Xperia X, Intex, Xperia 10, etc. This problem was prevalent on SFOS 2 but seemed to get better on SFOS 3 (I never had this problem on SFOS 3 - same phone, same SIM card) but now seems common again on SFOS4. The various workarounds listed on Jolla Together (e.g. disabling SIM services) do not seem to make any difference, niether does switching off mobile data, or manually setting the mobile network rather than letting it find one automatically, or restarting ofono. The only way to fix this problem is to re-boot the phone. With the problems of no audio in phone calls, exchange email synchronisation failures, and this problem I am now having to re-boot my phone several times every day and is is getting very frustrating. Part of this issue is that when this problem happens you often don’t know it until several hours later when you happen to pick up the phone and look at it. By this time you may have missed both phone calls and text messages without even realising … These very basic problems, often ongoing for years across multiple OS releases and different phone models, really need to be fixed please (this is not a complaint, just a frustrated plea for action!)
- Do nothing and wait
- ‘SIM Card Removed’ message pops up at random intervals
- Reboot phone to restore mobile connectivity
Phone works … as a phone.
Phone doesn’t work as a phone without multiple and ongoing reboots.
(Please ALWAYS attach relevant data such as logs, screenshots, etc…)