Hello all,
15,000 pre-orders and counting — wow!
Back in December we gave a target to start shipping Jolla Phone by end of June 2026. A target that was very ambitious and we can think many doubted whether we’d make it in time. But we did it - with professional excellence, with utmost stretching by many from the Jolla team and with a trust & support from the Jolla community, we delivered!
On July 8, we started delivering the Jolla Phone at the Day1 celebration event in Helsinki. Since then, over 2,000 phones have shipped to customers across Europe. If you missed the stream, or want to recap it:
* PeerTube: Jolla Phone Day1 - @fps_gbg – PeerTube
* YouTube: https://www.youtube.com/live/2ijX_iKrTd4?t=8542s
Pre-order batches shipping status & progress
We’re shipping every day, and while we had a bit delay in the ramp-up process during July, we start to be on speed and are finalising the Batch #1 shippings in few days. This will naturally be followed by Batches #2 and #3 which will take us to 10,000 units in total - which is a lot to deliver in two months while we’re ramping up our operations. We now estimate to complete Batch #3 during September.
Thus, we are delayed by roughly a month from the initial estimates and it will push the September & October batches forward accordingly.
Final payments for the October batch
There’s been questions in regards the final payments collection for the October batch as the due date lapsed in July 31 for some of the early customers. No worries, this was due to the delays in the process combined with some overlapping holidays in our small team and all the orders remain valid. We’ll adjust the lapsed due dates automatically and send individual email to every affected customer.
Accessories
Meanwhile don’t forget to check the cool Jolla original accessories — soft TPU protective case, Corning Gorilla Glass screen protector or Privacy Glass, or an extra Jolla back cover in The Orange, Snow White or Kaamos Black! You can purchase the accessories anytime and we’ll combine those to your original order (and refund the shipping costs), unless you wish to receive those separately.
Picks from the forums and FAQ
The Jolla community and the Sailfish Forum is almost an indefinite source of information and help for all interested on Sailfish OS, Jolla and anything related. As usual, please consider searching and asking at the forum prior from sending email to us - we still get a lot emails where the answer can be found (or if not directly found, easily asked) at the forum 
A good place to start is at The Official Jolla Blog.
While waiting for your Jolla Phone we truly recommend checking out these few end user reviews:
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unboxing and first time use video by Quixotic Penguin - a first time Sailfish OS user!
Cancellations, Returns and Refunds
You can also cancel at any time for a full refund. Fully your call. No questions asked, no hard feelings and always welcome back 
Please use the Withdrawal Form to submit your cancellation and we will refund your order.
If you have already asked for a refund by email, we have long queue in the emails but rest assured it will be processed. Should you wish to speed up the process we recommend to use the Withdrawal Form to submit your cancellation, this helps us in the process. Apologies for the delays and thanks for understanding.
EU consumer law guarantees you a 14-day return window from the day your phone arrives and the Jolla Refund Policy gives you even more: you have 30-days to conclude whether you want to keep your new Jolla Phone. If it is not what you expected, return it for a full refund. No fine print. Paying now is not a final commitment — it is securing your place in the production queue, with a 30-day trial built in.
Smooth sailing and enjoy the rest of your summer! 
Jolla Crew
