Jolla Phone update - Pre-orders shipping status and progress

The Official Jolla Blog
21

@Jolla Thanks for the update on timelines and I hope the Jolla team has been able to have some time away to recharge the personal battery. Keep sailing! :slightly_smiling_face:

22

Thank you. Sadly you are confirming you had exactly the same issue as I have now identified. I, too, will need the two parts of my order merged, and have now asked @Jolla to do so.

23

Will i still be able to order one in December or January?

24

I guess that a lot depens on RAMagedon.

2 Likes
25

Hello I have a white Batch 1 order fully paid and I didn’t get any shipping mail.

Preorder #48xx

Order #245xx

I did the preorder with a simplelogin alias mail from proton and the fully paid with a proton mail without alias, so it’s 2 different mails, I read somewhere that was a problem

Is everything ok? Thanks

1 Like
26

In such case @Jolla process email mixup manually.

2 Likes
27

Dear Jolla Crew,

My pre-order voucher #48xx, corresponding to order #229xx, still has not been processed for delivery.

I placed the pre-order on December 5, 2025 using my work email address. My email domain has since changed, but both cxxxxx@xxxxxxxt.nl and cxxxxx@xxxxxxxt.com are both working and active.

I read that a change in email or domain could potentially cause an issue with processing the pre-order. Could you please check whether everything is in order with my voucher and order?

Thanks for your help

3 Likes
28

I wish you speedy resolve by @Jolla.

1 Like
29

Dear Jolla Crew,

I completed the payment on April 30 (edited, not 20). Preorder id #5885, final payment id #25211.

Still hasn’t been shipped yet, is everything OK?

30

This does not sound like a order number from April 20.

1 Like
31

Oh my bad, it’s April 30.

32

Something is happening all the time, i got my shipping info on monday and it says “ we are waiting for package to arrive post office”. Been on that status since, what a teaser! =)

33

Hi everyone,

on April 20th I received the email from Jolla to pay for the phone but I actually paid on May 18th. Jolla phone batch # 2, order number #23027 #7099.

On August 24th Jolla sent me an email to tell me that my JP2 was shipped, UPS Standard service, the problem is that there is no tracking code, when I try to track the shipment everything seems to stop on the SHOP app.

I live in Palermo in Sicily, Italy. Have you had a similar problem with the tracking code?

Thanks everyone.

34

Good morning guys! :sun:

Today Jolla sent me the tracking code for my JP2. I can’t wait! :heart_eyes:

11 Likes
35

Hello and welcome! Glad you got the code, I hope you will enjoy your Jolla phone as much I like mine :slight_smile:

36

Batch 3, no shipping update email yet :laughing:

/me trying her best to be patient… :sweat_smile:

14 Likes
37

Batch #2 order #8386. purchase order #25409 - still not shipped =(

38

Are you sure it’s a Batch 2 Order? My order number is #21XXX and I’m in Batch 3 - which is (as updated status) targeted for September delivery as far as I know? :thinking: :slightly_smiling_face: Just wondering about the number…

39

thx. it was payment order )

40

It’s the preorder number that matters. Not order or payment number.