Unable to set lock pin for Android apps requiring it

Bug Reports
#1

REPRODUCIBILITY: 100%
OS VERSION: 4.5.0.19
HARDWARE: Xperia III
UI LANGUAGE: English
REGRESSION: It seem so according to forum posts, was working in 4.2.0.19

DESCRIPTION:

It is not possible to set a lock pin in android settings, resulting in applications requiring it refusing to start/work (e.g. banking, payment applications).
This appear to have worked in past versions of SailfishOS with Android support, and one of the “workaround” is to flash a older version and then proceed to OTA upgrade from that versus instead flashing the latest one (apparently worked in 4.2.0.19 some users have reported).

PRECONDITIONS:

Flashing the latest version versus having upgraded from 4.2.0.19

STEPS TO REPRODUCE:

  1. Either install an android app requiring the lock pin to be set or try to set the lock pin in android settings (the lock pin won’t be set)

EXPECTED RESULT:

Be able to set the lock pin (in Android).

ACTUAL RESULT:

Not being able to set the lock pin (in Android).

MODIFICATIONS:

None.

ADDITIONAL INFORMATION:

Thread with people discussing the issue: Android app requiring lock pin

9 Likes
Revolut fails loading since 7.22 version (27 october 2020)
Android app requiring lock pin
Banking apps on Sailfish OS
#2

Thanks for the bug report. Created an internal bug report about this, however we already had a task about this.

1 Like
#3

@jwalden are there any news on this issue?

My bank changed their app which requires a lock. When they stop the previous app I won’t be able to access my account any more, since they require mobile authentication.

5 Likes
#4

Unfortunately can’t give any estimates on this, so sorry, no news.

1 Like
#5

I would like to suggest another expected outcome:

A set lock pin in Sailfish should make the android system tell it’s aops, that there is a lock screen out of the box.

So there should no need to set an extra pin in android itself.

But an earlier implementation should be more prioritized than a “better one”.

6 Likes
#6

To expect a proper fingerprint support in AppSupport would be good too

1 Like
#7

How is it looking, can we expect at least a preliminary hotfix (as illustrated by @jlangenbach above) in the next release? In my case, not being able to use my brokerage app because of the missing Android App Support-level PIN support is a huge annoyance, solving this issue would be a huge relief for me (and many others, of course, as well).

1 Like
#8

I bet this doesn’t really help, but i never had any problems with Android apps using PIN. Seven out of seven apps working as they should.

#10

You probably mean apps that are secured with a “baked in” app-exclusive PIN, we are talking about apps that check if the whole (Android) system is being secured with a set display lock PIN/pattern/biometric signature, Sailfish’s Android App Support does not support this (yet, resp. anymore).

#11

Ok.

So eg. your banking app doesn’t have PIN verification “baked in” (as you said it)?

#12

Yes, it relies on the OS, instead of doing the PIN request (e.g. during logins) itself. In my case, it says “without a set up device PIN you can’t use this app”, and won’t allow any further actions until it is activated.

#13

The interesting fact is that on older versions it was OK. So somebody missed something with the update and does not fix it for two years.

#14

Are you really sure the app you are having problems with now is still the same version that used to work?