I’ve had that since friday, so don’t hold your breath. 
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Came back to inform that the situation has been changed - got the tracking codes! 
Soon, let’s sail!
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Me too. Sadly Im on Holiday next monday for two weeks… lets See…
Got a tracking number now and waiting on delivery. Exciting!. So I had the case of 2 different emails. Anyone having same issue: I suggest to message Jolla directly here at forums. My Preorder was on the 51xx range - Batch #1 and was indeed stuck in manual verification.
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I got the tracking number last Friday and atm (Tuesday) I’m holding my new JollaPhone in my hand (Finland). Needed apps from JollaStore are just being downloaded.
This is so nice and exciting!!
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It looked the same with me. The tracking does not get updated reliably with Posti. Give it enough time, my delivery to Austria took 10 days (weekend included).
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Hello,
I was part of the order #1 and I did not receive any things no news no phone and no answer when I am inquiring about that at shop@jolla.com. Can I have some help on the subject?
Have you checked your preorder number against the Community Shipping Tracker?
If you’re lucky they should answer you in early November I think.
I didn’t know that links thanks. I am going to do that.
lucky to get an answer early November? I am not so sure anymore to have do the good choice by buying a jolla…
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Am batch 1. Preorder #62XX. Received the notification of delivery on the 18 August (France) with UPS. . (Am not home so can’t update the info on the community shiping tracker). 
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Believe me, you did the right choice! Maybe the “service” is not on the level you expect, but it is nothing compared to the freedom and beauty of the OS. Here you are the pilot, not the passenger, with all consequences. Saying this as user since 2015…
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Situation will probably improve now after summer holidays are over. But for sure Jolla will first pour resources for ramping up the production, but hopefully also recruiting new personal for customer service.
For now they have wished all general questions raised in this forum as community members can answer for most questions.
PS. Hello and welcome! You will hopefully love the Jolla phone as much as I do 
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They have a giant email backlog. You can’t imagine how many people with poor reading comprehension exist out there, all asking the same questions, with Jolla likely dedicating only one person to answering them all. Plus, this person is currently likely on their 4-week vacation, so please, everyone, be patient.
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#5288 was delivered today, August 19, 2026, in Slovakia. I received a notification on August 5, and it was sorted in Tampere on August 7. So be patient guys
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I just updated the community shipping tracker with your entry (among others). Judging by the data, your phone should be shipped soon-ish? You’re flanked by people that had theirs packaged today.
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See the latest update by Jolla, where they explain how they are processing orders and what to do in case of known complications (such as having made the pre-order and order from different e-mail addresses). They also explained how they are still processing Batch #1 orders due to certain technical delays (dust issue in early shipments).
Jolla are a small company and do not have a huge customer service team. For any questions, it is better to check in the forum first. You can expect a quicker response here.
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Maybe this link ist usefull. Have a look into the tracker.
Thanks for that ‘heads up’. That’s really useful
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Today Jolla Phone arrived and it was easy to set up and update the OS to version 5.2. 0.17, after backup.
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an unboxing with setup, backup procedures video would have been nice… 