July 8th and the event lasts “few hours”
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As posted here
One way to keep abreast of Jolla’s posts - including Phone updates and OS releases is to go to Announcements - Sailfish OS Forum and click on the bell in the top right. I have the ‘Watching First Post’ selected, and every time they make a new thread i get emailed an update.
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Sure, but currently that functionality is broken.
You can enter your VAT ID at checkout, but doing so will not deduct the VAT, it will just update to say 0% VAT. So you pay VAT and get a receipt that is wrong and can not be used to reclaim VAT later.
That is why Jolla is delaying sending out the final payment notice to customers who used a VAT ID when buying the voucher.
Jolla will have to manually process a VAT refund on the order for each customer that use VAT ID. Which takes time.
You mean just asking for an extra spot?
I’m a local and I’d like to check it out as well, but batch #3 #91XX wasn’t quite early enough.
I have tried to make the batch one purchase for more than a week now. I pre-ordered two of the phones, but only one of the vouchers work when I tried to make the purchase (another one says that it has already been used?). I sent email exactly week ago about this, but have not heard anything. I guess I lost my slots in the first batch? 
@Jolla
edit: I was able to purchase both of the phones. One with the discount and another without it. This can be sorted out later when you Sailors have time (like they say in Cap Verde “no stress”). Sail on!
DId you carefully read first post in this topic?
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Thanks for the reply. I read it even more carefully now and followed the process exactly. I have two discount codes (Jolla initially sent the same discount code for both phones, but then sent another (the not working one) code afterwards). I just made the order for my first Jolla and used first discount code, but when trying to activate the second code for the other phone ordered using the link from second email, I get the “This discount has reached its usage limit”. @Jolla I will finalize my purchase now, can you refund the pre-order amount + the second shipping cost when you get to it.
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Still no email, and I emailed shop@, and have received no reply as of yet, feeling a bit bummed.
I’ll keep my fingers crossed though, was really looking forward to kicking Android to the curb.
People e-mail bombing Jolla is the reason why this whole e-mailing process is being delayed. If you have no concrete issue but are merely waiting for a payment e-mail, like many of us, me included, just find your inner zen and wait.
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I’m not bombing anybody, I’m in group #2, and I waited until 4 days ago to email anybody about anything, and this is well after the thing says that all the emails have been sent.
Certainly there has to be a problem for something to be this delayed, so you should probably reserve your frustrated replies for someone who is actually causing trouble.
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A whole 4 days! Wow, you are patient 
I do not know wether the user you are addressing feels frustrated. What is the intend of that statement?
What I find seriously annoying are the same posts in each and every thread from people making the same completely useless statements about sending people email complaining about email being processed slowly due to people sending sending email complaining about email being processed slowly.
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Been a week since I sent a question email to Jolla, still no replies yet. But just happy to know that I am not alone. Also, I did not provide EU VAT thing so that variable is out of the question
Yeah, glad we’re in a bucket together, hopefully Jolla peeps are just really busy and overwhelmed, and have a plan for catching up.
How about not paying the EUR 4,90 voluntary monthly subscription until you’re even?
Last month I noticed an error in my receipt from Lidl. The next time I bought two hot dogs and told the cashier there were four. Problem solved!
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I would like to remind that the literal opening post of the topic says
nobody is e-mail bombing Jolla, they are asking for basic customer support, as instructed by Jolla themselves.
I don’t understand why the community gets so hostile when someone dares to seek customer support, but if someone is only just now joining in because of the Phone 2, all the hostility is a terrible first impression.
it’ll be months before the first phones start shipping anyway. can we take a breath and stop worrying about someone else’s inbox?
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I want to correct here something. My comment was not hostile.
If you read it again, you’ll see, I was not saying that people can’t or shouldn’t contact Jolla by e-mail if they have a good reason for that. But given that Jolla is drowning in e-mails, even with a good reason, we just have to expect very long response times.
You say it yourself, it is months till we can expect shipping of phones, it is still 2 weeks until the original aim for payment for pre-orders. Taking a deep breath is a good advice.
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Yeah, the quoted post is totally fine, though not all ‘helpful’ posts from community are, maybe pinning some informational posts would be in order to streamline newbies towards answers to most asked questions, would lower chance of unwelcoming replies and lessen the spam too
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Hello all!
I just made final payment for my batch 3 order, and I’m pretty excited about this! I’ll actually be in Finland for the release event and am hoping to attend. I’m a little unclear on what the process is for getting a ticket to this event. My apologies if this was covered and I missed it. Thanks!
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Didn’t receive an email yet. I’m in batch 3. Order number 13K+
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