Ah yes, I know. Isn’t GrapheneOS that absurd piece of software pushed onto your phone under the whole “Google, but I offer privacy” narrative? That side of things has always seemed ridiculous to me, because when it comes to privacy, I look at whether a company is actually solid or whether it eventually ends up crawling under Google. Up to now, a lot of companies have drifted toward Google, but Jolla has never really been like that. I’d already looked into all of this before anyway 
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Wow, my friend, you’re right. I was browsing social media the other day and kept seeing comments like this under the device: “Isn’t Android already a Linux?” I guess that’s basically the problem you’re talking about, and you’re right. We really need to explain Sailfish OS to people.
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IIUC this picture correctly the SFOS is scary for beginers😂.
OTOH my experience was defintely not at that level of scary as of the baby. My learning curve was actualy not steep at all.
Adding Andy apps I was uneasy but not because of SFOS 
.
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You can check the band frequencies for the phone, but to my understanding it is still a phone that will work world-wide. Only Jolla is not shipping it to this side of the pond.
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Thanks for the clarification, I am from batch #2 and didn’t receive any email (I emailed as advised above). I checked that the payment was made to Jolla shopify account. When i log into official Jolla shop there is no purchase history for me.
Jolla Shop or commerce.jolla.com? The new stuff seem to be sold in a different store than the ones bought back in the day (SFOS for Xperia etc.).
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There’s two separate “shops” with separate purchase histories, one at shop.jolla.com (the old one where you buy Sailfish X licences for Sony devices) and the other at commerce.jolla.com (where you buy the Jolla Phone 2026, a shopify ecommerce). My purchase history shows there both for the preorder and the final order (which I completed earlier today).
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Don’t you think it’s up to you, to keep track on your email addresses?
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Oh, absolutely. I’m not trying to assign the blame on that on anyone else. My main purpose was to inform the fellow non-recipients on what sort of specific-to-me individual circumstances had led to me failing to receive the email. The good people at Jolla btw sorted it out in less than an hour after I sent an email. 
Though, I don’t think it’s a bad idea to try and recognize what kind of factors led to these malfunctions in the shopping procedure for the future’s benefit and if there’s something that Jolla can do easy-ish in their end to make people giving money to them easier in the future. In my case it was the combo of pre-existing Jolla account with wrong email address through my own negligence and that said email address being mission critical for the proceedings. Combined with my temporary but crucial lack of diligence caused by the unexpected speed at which the limited edition product was fast selling out. And my red-hot hatred towards Shop by Shopify.
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It was a semi-troll to say that if people didn’t understand the content of the Batch #2 email, it’s likely because they didn’t read it carefully, so if they read about SailfishOS the same way, they might not have understood what it really is and might think it’s yet another de-Googled Android flavor, as others pointed out (And after those additional comments now I’m really worried that it might actually be true 
)
You are proving you are not in the VAT ID group. If you were there would be no VAT included. If you didn’t add your VAT ID when paying the final price, you didn’t pay with your company ID. Meanwhile, those of us who used our VAT ID are still waiting for our payment link. I am sort of regretting I did now since I’m still waiting. Anyways, I am told to be patient, so I will.
All the best to you!
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My Order #18353 has been confirmed and I paid on 29th March. I got a confirmation email also.
I have made the payment but I forgot to apply the Pre Order Discount code for the first batch while checking out.
As a result I ended up paying €441.73 instead of €362.85 that I would have paid if I had applied the Discount Code.
I paid €78.88 extra.
Can you refund the excess amount to the same VISA credit card that I made the payment from.
I sent an email the very next day to shop@jolla.com , however I am still to get any response. I know you are busy, just wanted to put my request here also. I hope you received my email.
i have not received an email. i believe i am in batch#2, December 8th, order#7059. i emailed shop@jolla.com when this thread was created. i know they’re swamped and i assume they will eventually get back to me when things calm down a bit, but i’m a bit worried nonetheless.
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Hi just to inform you that I’m in the same condition, still waiting an e-mail to confirm the payment in bacth 2 order number 7300. I think there are nothing to be worried, Jolla is very busy at the moment they certainly got your email and will answer asa.
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I seem to have missed that EU VAT ID in the initial payment. I no longer recall how things were to figure out what went wrong.
Will there be a way to fix this situation before the final payment is finalized?
I’m not sure if here is the best place to ask, but how do I cancel my preorder? I cannot buy the phone at the moment but I cannot find where I can get the refund of the preorder.
In the email they sent with the code, there is an image with the options to buy now, delay the payment of cancel the preorder. I have no idea how to get to that.
You have to send a mail to Jolla. See the start post here for (the important) details. And as you can read here oftens in the forum please stay calm after sending! 3 weeks are no time to wait, maybe it will need some more weeks. More at the start thread.
But a better idea is to offer your voucher here 
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If you haven’t already paid for the phone as per your email, then you should be able to add the VAT ID at checkout.
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OK, thank you. Hopefully this can be sorted at the second payment. I would like to avoid sending an email to Jolla about this if possible.
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Hello community, I would like to ask about the Jolla Phone Day1, on which date will it take place and for how long will be the stay there, if we have a ticket? I want to plan vacation off work for the summer in advance, if I happen to get a ticket. #JollaPhoneDay