Hi there,
There’s been questions in regards the final payment emails and status, so let’s try to pull all information, discussion and Q&A together to this topic.
Batches #1 and #2
(batch #3, please see below)
Starting on Friday March 27, we started to send out emails first to Batch #1 to complete the final payment. Initially we estimated the whole process for all batches 1, 2 and 3 to take a ~week but it has taken longer than expected - no reason to worry, just let us do it in the phase we can perform well.
One of the main reasons the process being extended is the overwhelming amount of emails we have received - we certainly admit that the Batch #1 email could have been more clear, and while all the information truly was there, it was a bit lengthy and required careful attention to read thru and follow. So we received a lot of emails, mostly about asking instructions, not seeing the discount code, how to apply the discount etc.
So, we improved the email for Batch #2. Things went considerably better but the constant flow to shop@jolla.com still shows we can do even better for Batch #3 - there is always room to improve, right 
You may not see it in the first place but the personal discount code is there - we guarantee. Right in the email, on CAPITAL BOLD LETTERS 
So, please bear with us with these and kindly pay attention whilst you’re finalizing your payment:
- Please take your time and read the email throughout - from beginning to the end
- Apply your personal pre-order discount code at the checkout – due to technical limitations it is NOT automatically applied
- Add your favourite Jolla Phone accessories to your shopping cart before purchasing
- If you have multiple Jolla Phone pre-orders, you’ll receive multiple emails for final payment (bear with us, no comments needed ) We will refund any duplicate shipping costs
- We do our utmost best to bundle your orders into one and we’ll refund duplicate shipping costs
- If you have claimed (ordered) your exclusive Jolla Phone Day1 celebration ticket during the final payment, then you have a ticket – it’s a digital ticket – and no need to ask it by email
By now, we have sent all emails for Batch #1 and #2, except to those who have ordered with EU VAT ID (please see more below 
).
If you belong to the Batch #1 or #2 we kindly remind you to check your email to complete your order. In case you have not received an email (and you are certain you belong to Batch #1 or #2) we kindly ask you to double-check the inbox for the email address you have used for your pre-order and check your spam folders too:
- Please confirm you look for the same email address which you used while ordering. Your email has been sent to that email, and to that email only
- kindly double check your spam folders and filters
- if you ordered with EU VAT ID outside of Finland you have NOT received email and this is normal. Please read below
If you still don’t find it, please send an email to shop@jolla.com with the following details:
- provide us the same email address which you used while ordering
- your order number
- a proof of payment (of any kind)
Batch #3
For Batch #3, we will be sending emails starting next week. That means no one has received this email - keep calm, and carry on, as they say
EU VAT handling clarification
(non-EU, do not read 
)
As we noted on our latest newsletter payment finalisation emails for the EU companies excluding Finland (i.e. orders including EU VAT ID) will be manually processed. You’ll get your final payment email later and you won’t miss any delivery schedule. If you fall into this category and you are also interested in Jolla Phone Day1 celebration ticket, we got you covered – don’t worry!
Handling these cases takes time. Don’t hold your breath, take a cup of coffee or tea. This is due to fact that reverse charge is not applied – we’re working on it.
If you have used EU VAT ID for the final payment, those need to be corrected manually. Meanwhile, please refrain from emailing to shop@jolla.com on this matter
Going forward
We encourage to post any questions on this matter to this topic, those often help others too, and also us to improve the communications for coming emails!
Together we will succeed to push this thru!
Thanks,
The Jolla Team
