Jolla Phone 2026 - batch 1 - Dust building up between front camera and screen glass

[d.geelen]

I just noticed dust building up too . ‘The Orange’ batch 1.

Phone received 5d ago, now 3 days in use. Now I setup my new phone and transferred everything over, will I have to transfer everything back to old phone again to ship new Jolla back?

Not happy about this at all. Why were shipments continued with yet another known defect? Should have halted shipping and correct the problem rather than forcing a roundtrip

[avhakola]

@d.geelen

Should have halted shipping and correct the problem rather than forcing a roundtrip

Would have been shit show either way. Now people complain about dust, otherwise they would have complained about longer delivery times.

[Gunnson]

I hope it’s clear that I’m not blaming Jolla for anything here. They designed a dust proof phone, with a very good build quality and identified an assembly/quality issue that they are professionally taking care of. It was just about if this quick simple test is valid to proof if my phone is affected, without carrying it for a week in my pocket. Since, from my point of view, the result shows that it needs some rework, I’ll patiently wait for a solution before I start using it.

[WT.Sane]

@laustela

have a Batch #1 Orange from the Phone Day1, can see little dust inside the front camera.
Serial number ending with 1214.

2270 here: No fog but not enough pocket time to build up dust.

[jollus]

Happy reading!

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[chr1s]

Since the dust problem is only supposed to affect some phones but not others, we can easily check if the blow-into-microphone-to-fog-lens test is likely to work or not by having people withOUT the dust problem after say two weeks usage (and ideally not using a protective case) to do the test, see if theirs fogs up & report here. Take the most common result of say 5+ people (assuming a few people will be mistaken).

[peter]

TOH: Orange
Shipped on 30 July, Received on 10 August.
I can’t see any dust at first glance, but if I blow on the microphone, the front camera lens fogs up.
Will I have to return it for repair?
We’ll have to wait for more information about this problem

[WT.Sane]

@peter

Will I have to return it for repair?
We’ll have to wait for more information about this problem

Maybe and yes.

Twenty Characters.

[Beethoven]

[jolladiho]

2 Phones affected with dust inside front camera housing

Both sent: 7th August 2026 and received: 15th August 2026

Colour: Orange
Serial number: …2690
Order number: #18195

Colour: White
Serial number: …1647
Order number: #18188

[d.geelen]

1. I don’t believe anybody would reasonably object to a slightly longer delivery time if the alternative is having to return the phone for repair with all the extra lost time (round tripping through post) and effort (moving data between phones and an extra round of setup/customising).
2. If that was really a concern it could easily be solved (as it should have been for the defective TOH boards) by giving the customer a choice. Just simply sent an email with yes/no choice button, plus default action for no response within 1 week. This is a solved problem.

[pentti]

@d.geelen

I don’t believe anybody would reasonably object to a slightly longer delivery time if the alternative is having to return the phone for repair with all the extra lost time (round tripping through post) and effort (moving data between phones and an extra round of setup/customising).

Oh boy, we had and have already multiple people losing their minds here on the forums because the deliveries started a little later than the first communicated estimate was.

It really is a losing game for them, and in my eyes, they are handling it quite good. Little short on communication, as always, but they put a lot of thought into it, any already stated multiple times that they will not keep anyone stand in the rain.

[CLMA31]

I just put it here if it interests Jolla:

Affected by dust (not as much as for example OP) by some dust particles

Color: Orange

Shipped: 4.8.2026

Pre-order number: #4987

[d.geelen]

Read and quote my full post, I already gave the solution anticipating exactly this kind of response:

If that was really a concern it could easily be solved (as it should have been for the defective TOH boards) by giving the customer a choice. Just simply sent an email with yes/no choice button, plus default action for no response within 1 week. This is a solved problem.

The main complaint is the way this is being handled without consulting the customer. Deciding for someone else that they should want to receive a phone with known defects rather than waiting for a solution. When it’s such a quick and simple thing to just send an email and ask.

[lumen]

@d.geelen

When it’s such a quick and simple thing to just send an email and ask.

I feel that it is easy to say many things.

I believe Jolla has made their decisions according to their best knowledge - and when it has become obvious that they will need to come up with a change in production they have halted the shipments.
Well, I’m not working for Jolla, so I cannot know - but that’s my guess how it has gone.

[Dotdk]

Did they get the issue sorted or are they still sending phones out with this issue ?

[d.geelen]

My phone was shipped mid-day July 30th, after it was already being suspected that the issue was with batch-1 ‘The Orange’ (Jolla Phone 2026 - batch 1 - Dust building up between front camera and screen glass - #104 by CLMA31). As soon as that suspicion arose shipments of at least that assembly batch should have been halted.

[Linuxman]

Hope they did something already.

Got my delivery notification today, maybe someone will share details sooner than I can.

[Ghoelian]

I received my phone last saturday, and I can already see some dust building up inside the camera.

[Ghoelian]

Affected with dust inside front camera housing
Shipped: 07/08/2026
Received: 15/08/2026
Colour: Orange
Serial number: JP260112256002945
Order number: 5252