Feedback on Jolla C2

If not and it was done on purpose Ill start to loose my already shaken confidence in Jolla

Same here

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Somebody else, in another thread, posted a C2 photo. No apps were running other than Crest and this showed that almost no RAM was being used, but lots of swap memory. The poster was speculating that the C2 was so laggy because it was using swap memory all the time rather then RAM.

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Hello, I will return my C2 for repair.
For my part, when I pre-ordered, I suspected that there would be problems.
But I reiterate my confidence in Jolla. Sailfish OS is a great OS and congratulations to Jolla. My first Jolla Aqua is still functional. I have an Xperia 10 under SailfishOS and an Xperia 10 III and I will continue the experience with a 10 V. I am waiting for my new 10 V purchased second-hand to be sent.
Personally, I don’t need a phone, I use my Xperia 10 III which works very well. My colleagues smile when I take out my X10 III to take a photo because once out of 10 times it has to be reset because the camera gets stuck on the front. But I don’t care. For nothing in the world would I change my SailfishOS for the latest Samsung or Apple

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Therefore you should contact Zendesk before. You’ll get a service case number under which everything is organized. Don’t do anything or send the device before you have confirmation or number from Zendesk.

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Shutdown and booted the phone a few times and several things are noticed.
Orientation (set to automatic) does not always work. i.e. Going from portrait to landscape with camera, the setting options don’t turn with it. Gallery does not turn. To name a few.
Taking pictures works, but the camera freezes when you press to record a video. You get a notification the program is not responding (wait/close)
This was pretty short after boot. Tested it once more during typing this post and orientation suddenly works again. Video recording does not.

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98ogxm

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Hello Sailors
Today came C2. Order #1633 (sold unit 633?)
At first wlan was not working but after booting started working
Downloading Tampella. Not yet any sim cards in.
So far on lucky side

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Got another brick here. Wheel of death when entering security code.

I have the same problem with other applications. Waiting usually helps…

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I assume the orientation issue? And do you have the same problem with recording video?

No, no orientation problem.
Video recording freezes.
Other applications often freeze too.
Sound output is also missing in some apps.
I assume that these problems will be solved with the next update.

Please do not download and install a Storeman RPM file manually, unless you want to test a Storeman pre-release (this is the only purpose Storeman’s RPM files offered at GitHub have): Storeman’s self-updating will not work, i.e. you will not be notified about newer Storeman releases and cannot download and install them using Storeman.
I have an idea for a workaround in Storeman’s spec file to alleviate this, but you will need to install a newer, future Storeman release first for Storeman’s self-updating to work when Storeman was manually installed.

[Storeman] installer does not support beta releases and since this isn’t even a beta it’s not working as expected.

This is no longer true when using Storeman Installer ≥ 2.2.6 on SailfishOS ≥ 4.6.0, because it utilises SSU’s new release string RPM macros introduced by SailfishOS 4.6.0. Before that this was impossible to achieve: Actually the statement “installer does not support beta releases” was never true, it was Jolla’s SSU and SailfishOS-OBS making it impossible to support cBeta and EA releases of SailfishOS by the Installers for Storeman and the SailfishOS:Chum GUI app.
I plan to update the instructions when I have some time for that.
Yes, I was a bit slow to configure Storeman’s download repository at SailfishOS-OBS for SailfishOS 5.0 (I did that after 5.0.0.21 was released), because nobody filed an issue at GitHub (and I usually do not read FSO-threads about the Jolla C2, because I do not have one), but since then Storeman Installer ≥ 2.2.6 should be working fine on any SailfishOS 5.0.x.y release including 5.0.0.5 (but I suggest to update SailfishOS first after successfully executing Jolla’s initial setup dialogues).


TL;DR

If you have downloaded and installed a Storeman RPM file manually, and you do not fully comprehend or want to avoid the implications not using the Storeman Installer has, please remove (“uninstall”) Storeman (e.g. by executing devel-su pkcon remove harbour-storeman) and use the Storeman Installer.

P.S.: If you experience issues with Storeman or its Installer, please do file an issue at the corresponding GitHub repository.

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I have the same problem. Applications are failing to start. I do experience freezes and lags from time to time. I am not sure if that is an error related to the device or just not mature software (second option would not be a problem, software can be updated). I also experienced the non responsive touchscreen during the boot (entering decryption key). That can be “fixed” with another reboot.

What do I really expect from @Jolla is a public available overview which all collected issues. Also a little statement like “please contact Zendesk for returning the device (link to zendesk)”, “we are aware about that problem and we will try to fix that in the next update” for each kind of issue. Right now we need to read long threads and do not have clear answers to every open question.

Do not get me wrong. I am happy that Jolla sell another device and probably it is not even their fault. On the other side the communication could be really improved. Jolla really needs to work on that as well. Even if it is just a list with an entry “Problem acknowledged, we are investigating it”.

A list could be look like that:

| Problem | Status (Acknowledge|Fixed|Fixed in the next update) | Related forum posts | Recommendation |

Another point is that I am disappointed with the quality of the cover. The holes in the cover are not milled out properly, so that the charging cable, for example, does not fit in. Too bad. I think the quality control should needs to be improved a lot.

Let’s hope everything will be fixed and we can enjoy our new devices.

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Could it be that there is a significant lag / delay / slow-down overall that feels like the screen is non-responsive at all ? In my (second) experience (few posts above this one) I note that the first time going through the tutorial and the moment to “test” swiping, the screen felt unresponsive. Maybe it’s just that things are racing against each other, some messy start-up sequence that doesn’t things flow snappy.

?

@Systematics hoping is one thing. Good programming and proper QA is what we mostly need now.

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All what can be fixed by an reboot living in software.

“or just not mature software”

Here is the communication from Jolla very clear: the currrent OS is in a heavy development state. Usually such a version is not shown to a user because users love to discuss trivialities but not the current point of development.

But the next release candidate will coming. The Jolla people working hard to finish an EA (early access) release if you know what that is (I think so of course).

Yes, I am aware of it that is a development device. Irrespective of this, however, we have several problems with the device. At the moment we (the users) are not sure whether it has to do with the hardware or just the software. We need to clarify this. And for doing that, we need to collect the issues and get an acknowledgement.

C2 h/w specs are not great, do not expect SFOS improvements to hide that. I know it’s early days but there is no comparison C2 vs xiii.

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(Would be nice if you link to the source of the communication you mention.)

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If the hardware wouldn’t be fit at all, it wouldn’t be in our hands today. It was tested, of course, in early stages. Just not with SFOS 5. Of course, it’s a moderate device but it would be also unrealistic to think of it as a very poor and nevertheless selected as a community device. Once SFOS 5 matures, it’ll be okay I guess.

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If the hardware is not sufficient then it shouldn’t be classed as a reference device, my understanding is this phone should be everything Jolla has identified to be required for a phone run Sailfish exactly as it’s programmed to be. Of course not right now, but the effort should be to optimise every single bit out of it.

Would be a pretty large reputation damage if the premise was not true.

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