Accounts - Bug in 3.4 when using Backup

[Cryx]

REPRODUCIBILITY (% or how often): 100%
BUILD ID:
HARDWARE (Jolla1, Tablet, XA2,…): XA2
UI LANGUAGE: german
REGRESSION: (compared to previous public release: Yes, No, ?): don’t tested

DESCRIPTION:

Accounts added from Backup don’t work. Sure, we need to re-enter the passwords, but nevertheless no connection ist possible. That affects:
Email
Nextcloud
OneDrive
Dropbox

(I don’t remember if Twitter was affected too. Other account types untested cause I don’t have such)

If the account is completely deleted and added new everything works like expected.

PRECONDITIONS:

XA2 was on 3.4 with Android support problems. Factory reset

STEPS TO REPRODUCE:

1. Create Backup to SD from 3.4
2. Reset phone to factory settings (gives System 3.1)
3. Updating phone from system settings (in two steps: 3.2, then direct 3.4)
4. enable encryption
5. import backup from sd
6. go into each account and fill in the specific password

EXPECTED RESULT:

Accounts importey from backup should work after adding password in settings.

ACTUAL RESULT:

Accounts don’t work

ADDITIONAL INFORMATION:

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

[jovirkku]

One needs to sign-in to one’s accounts after restoring the backup.
The credentials may not have been restored.

[Cryx]

@jovirkku sure, you need to fill in the password, cause passwords aren’t saved with the backup. But I see that I just wrote that in expected results and not under reproduce steps as well (will fix this soon).

Fact is: I restore the accounts via backup, go to accounts, enter the password for each account, save it and the account still doesn’t work. Just deleting and new account setup fixed that.

[tomas3000]

I tried the same and also the jolla account does not work any more, no matter if I re enter the password or delete it and set a “new account”. Password.and Login.is correct, I do get an other error message, when I enter them wrong. Error message: Login not possible with THIS Login and Password.

Same with e-mail accounts - for me, they do.not even synchronize after I delete.the account and have them new again.

Could this be a problem with the encryption.and storing of the passwords?

[Eztero]

I have had the same problem. I use very long passwords in emails and the truth is that it is a mess to do everything again

[tomas3000]

@eztero What did you do to solve it?

[Sthocs]

Can confirm. I had reset my phone a few months ago, and the issue was already present in 3.1 (at least with email accounts).

[Eztero]

The only solution i found was to delete the accounts and re-create them again.

[tomas3000]

But this does not work for Jolla Account…

[David]

@tomas3000 This should fix it for you. I’ve traced the problem (or rather read it on here).

Sailfish has full tar. Sailfish X has Busybox tar, which can’t deal with the tar that ordinary Sailfish Backup creates.

It’s fairly easily fixable by first installing NielsDK’s tar:
https://openrepos.net/content/nieldk/tar-0

For whatever reason, this makes it possible to create accounts again.

[SOLVED] Backup restored incompletely from Jolla 1 to Xperia 10

I’ve read somewhere that Sailfish X is using BusyBox on the Xperia devices, which contains a simplified variant of tar. By contrast, Sailfish on the original Jolla 1 uses the GNU tar. I don’t know exactly if this is true (looks like it though), and I don’t know if this even affects archivemount. But it’s the only difference of any relevance that I found.

[nephros]

@David

@tomas3000 This should fix it for you. I’ve traced the problem (or rather read it on here).

Sailfish has full tar. Sailfish X has Busybox tar, which can’t deal with the tar that ordinary Sailfish Backup creates.

Nice find. I wonder if this is related, AFAIK busybox tar does not do gzip compression, or at least does not support the compression features of GNU tar.

[3.4.0.24] Backup file is not compressed any more

REPRODUCIBILITY (% or how often): 100% BUILD ID = OS VERSION (Settings > About product): 3.4.0.24 HARDWARE (Jolla1, Tablet, XA2,…): Jolla1 UI LANGUAGE: Dutch REGRESSION: (compared to previous public release: Yes, No, ?): Yes DESCRIPTION: Making a backup creates a file that is no longer gzip compressed. PRECONDITIONS: None STEPS TO REPRODUCE: Create manual backup to SD card UI says compressing data Check backup: sailfish_backup_2020-10-21T07-55-05Z.tar (100M) Note lack of .gz ex…

[peterleinchen]

Yes.
Iirc this was also already discussed on TJC?

And it looks like there is no need for an openrepo usage:

Installed tar-1.28-1.15.1.armv7hl (installed) GNUimplementation of tar ((t)ape (ar)chiver)
Available tar-1.32+git1-1.5.1.jolla.armv7hl (jolla) A GNU file archiving program

Installed is nieldk’s tar (since years!) and second line shows that there is a full tar also available in SFOS repo.
(but I do not get an update notification for tar?)
So installing via

devel-su pkcon install tar

should fix it also?

[nephros]

@David

It’s fairly easily fixable by first installing NielsDK’s tar:
https://openrepos.net/content/nieldk/tar-0

There is a Jolla-provided GNU tar version available.

You can:

pkcon remove busybox-symlinks-tar ; pkcon install tar

without using an OpenRepos version.
Not sure how much this will break though.

[David]

Again, I’m only talking about restoring a Sailfish backup on to Sailfish X. Ordinary Sailfish has full tar already, which is partly why the problem arises.

It’s not relevant to the OP’s problem at all.