[] Jolla camera (also torch) does not start at all - as well as videos do not play

REPRODUCIBILITY (% or how often): 100?
BUILD ID = OS VERSION (Settings > About product):
HARDWARE (XA2, X10, X10 II, …): X and as well XA2
REGRESSION: (compared to previous public release: Yes, No, ?): YES


camera does not start
(as well flashlight does not work)


upgrade device to EA


  1. reset device clean to 3.3, no other installation
  2. update all the way to 4.3 ( vanilla )
  3. try to start camera


camera does start


nothing happens after spinner vanishes


(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

starting from CLI (neither directly jolla-camera or /usr/bin/camera nor via sailjail -p /usr/share/applications/jolla-camera.desktop /usr/bin/jolla-camera works) gives following output:

jolla-camera: /usr/share/droidmedia/hybris.c:53: __resolve_sym: Assertion `ptr != NULL' failed.

All packages of the installed EA (free) version are up-to-date and nothing missing.

Here is the connected bug report regarding the video problem caused by the same reason: missing repository.

@Jolla: please read this


Same here (XA2) with same error messages. Flashlight stopped working too. It was because of update since with 4.2.0 everything worked perfecly.

Yes :frowning:

My XA2 suffer the same!
No camera.
No flashlight.

Both were updated OTA with EA with the free version.

Sounds systematic to me…

Same for me. Updated yesterday - no camera, no flashlight. XA2 Plus

How did you get the OTA update? Are you guys using the paid version? My still says that there are no updates available. Maybe for the better when I see the problems you’re facing… :confused:

To be honest:
I was really thinking of trying out 4.3.0 on my daily driver and risk the update limbo (or even have problems like this).

BUT this one is another proof for me to stay on 3.2.1 then if it is not solved in the public release (which I do not expect to happen :frowning: ).
And being for 3-6 months without a cam is not what I expect from an OS that should simplify and enrich my life.

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Don’t mean to be mean, I appreciate all the hard work that’s been going into the OS, but I also have to be honest, and a bit off topic. The quality of the produced images on my XA2 isn’t of the highest order. I can’t really compare it to what Android did (I bought the phone just to install Sailfish OS, which I immediately did, didn’t even bother with Android), so, can’t quite rule out that the quality is simply down to (poor?) hardware (that I highly doubt, being Sony sensor and optics, but it is possible).

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I can’t confirm the issue on my end (Sony XA2, full license), I just updated from 4.2 to 4.3 and the camera app is still running fine, and so does the flashlight. Could this maybe be affected by differences in the vendor image/firmware version? V17 being the latest for the XA2, I’m still on the older v16, however.

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I have the same problem I stop working after upgrading to 4.3, I have Xa2 plus H4493, Android camera if it works

I’m on firmware version v17, nevertheless, I don’t have any problems with camera app / flashlight after the upgrade (XA2 paid, no EA but regular upgrade from 4.2. to 4.3).

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Problem is with missing adaptation-common repo.
Here’s the fix, root privs required:
ssu ar adaptation-common https://releases.jolla.com/releases/
ssu ur
zypper ref
zypper dup

You may need to run first, if getting error messages on ssu ar:
rm -f /var/cache/ssu/features.ini
ssu ur

Update 2:
If you don’t have zypper installed (root privs required):
pkcon install zypper


I have the same problem. Upgraded from factory reset to 4.3 today on an XA2.
When attempting the solution above I get a “bash: zypper: not found”

pkcon install zypper
Should help.

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The solution didn’t work me, though. The camera still isn’t loading.

I cannot confirm this bug. Both, the XA2 and the Xperia 10 ii with are flawless - cameras work as they should

Thank you deusexbeer. The described procedure brought back the camera on my XA2 (single sim) and it also solved the problem with playback of videos located in the gallery which caused the gallery app to crash. :slightly_smiling_face:
But it is really important to type the repository path correctly. It is easily possible to check if the adaptation-common repository is active and working with the command zypper pa adaptation-common (after doing the ’ zypper ref ’ command). This should then print out a list of the packages in this repository.

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Thank you very much deusexbeer, I work after several attempts

Same here with XA2.
Updated right now - no sailfish camera, no flashlight…

sadly @deusexbeer solution with adaptation-common and zypper steps did not help me

For the XA2 (dual SIM model, should not matter?) the repository added standard on my daily driver SFOS 3.2.1 device is:

ssu ar adaptation1 https://store-repository.jolla.com/releases/

Mind the ‘-dhd’ !
But when trying to add this repo it gets automagically “censored” to

Enabled repositories (user):
- adaptation1             ... https://store-repository.jolla.com/releases/

After adding above mentioned repo adaptation-common, thanks to @deusexbeer
devel-su; ssu ar adaptation-common https://releases.jolla.com/releases/; ssu ur
and using @olf 's sfos-upgrade there were 13 new pacages downloaded and

Install (13 packages)

  • audiosystem-passthrough;1.1.2-1.2.1.jolla;armv7hl;adaptation-common
  • bluebinder;1.0.12-1.2.1.jolla;armv7hl;adaptation-common
  • geoclue-provider-hybris-binder;0.2.32-1.3.1.jolla;armv7hl;adaptation-common
  • gmp-droid;0.4-1.2.1.jolla;armv7hl;adaptation-common
  • gstreamer1.0-droid;0.20210820.0-1.2.1.jolla;armv7hl;adaptation-common
  • libgbinder-radio;1.4.1-1.2.1.jolla;armv7hl;adaptation-common
  • libgbinder;1.1.10-1.2.1.jolla;armv7hl;adaptation-common
  • libgrilio-binder;1.2.5-1.3.1.jolla;armv7hl;adaptation-common
  • libncicore;1.1.18-1.2.1.jolla;armv7hl;adaptation-common
  • libnciplugin;1.1.1-1.3.1.jolla;armv7hl;adaptation-common
  • nfcd-binder-plugin;1.1.8-1.2.1.jolla;armv7hl;adaptation-common
  • ofono-ril-binder-plugin;1.2.5-1.3.1.jolla;armv7hl;adaptation-common
  • qtscenegraph-adaptation;0.7.6-1.2.1.jolla;armv7hl;adaptation-common

Afterwards camera and flashlight and video works…