Hello,
I have been waiting for a response from Jolla Support for almost three weeks. It concerns the transfer of a license from a defective device. Is this normal? In the past, the response time was a few days, if not hours. Or am I contacting the wrong place, since support on Jolla Zendesk is no longer active?
Best regards,
Hyla
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They have mentioned that they haven’t been able to keep up with the messages lately. Probably has been too busy with all the development
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Thank you for the Info. I hope I’ll get an answer soon. In my opinon 3 weeks is too long … busy with development or not.
Rookie numbers! My app has been waiting for their review for over 4 months.
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@Hyla_arborea I don’t currently have rights to reply to your ticket directly, but the request has been handled.
@Rikudou_Sennin Which app? The Harbour review queue is not that long, so there is probably something wrong…
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Memory Match for Kids
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Oh, it’s an android app. Those are kind of on-hold in Harbour, as the mechanism how they are handled in Jolla store is not very good, and it can conflict with possible installs/updates from actual android app stores. So unfortunately that might not move forward until we figure out a way to handle that better.
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Thank you for your help. I hope there will be an answer soon.
Thanks for the info. Though it would’ve been nice if it was mentioned somewhere in the harbour.
Well, I tested it specifically on SFOS to make sure it works there, so was hoping to get it into the Jolla store.
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Hi I’d like to revive this thread as I, too, have been waiting for a response from Zendesk for three months now. I opened a ticket on the same topic, license transfer due to broken Xperia10III, and haven’t had either a positive or negative response. Does anybody know what’s going on? @Keto Maybe you can also see my ticket? I’d be happy to get a negative response as well, like, if Zendesk told me to go purchase a new one because the indefinite license thing wasn’t sustainable given the circumstances. Then at least I’d know what to do. Grateful for any lead here. Thanks in advance!
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Hi,
bumping this up, still hoping someone will notice us lost souls, camping in the zendesk lobby for three months now.
Cheers
Three months, a complete topic and all that to avoid to buy a new license for a new phone?
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My takeaway is mostly “ignored for 3 months.”
First time I’ve seen Jolla promise they’ll really start working on their lack of communication was over a decade ago. And multiple times since.
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Yeah, that reminds me, it was only like eight years ago I had the most pleasant exchanges with zendesk. Even two years ago it was a matter of days to get a response. Now, I don’t want to be made to look cheap for not buying a stupid license, I’m just nostalgic for the experience 
maybe. No but seriously, just tell me.