Some flaws? Good joke. This ‘official port’ has power consumption 3x the 10 III, it has all cameras disabled, awful bugs like bluebinder draining battery within a few hours if you don’t stop it manually after each reboot, stereo speakers both playing only the left channel, dead audio jack, no ‘actdead’ charging mode, and quite a lot more, to which the non-functional fingerprint sensor is only a small addition. Shortly speaking, after nearly 2 years it is still not suitable for ANY serious use. What was improved during all that time? Sony (not Jolla) managed to fix the broken battery indicator (and then in latest blobs they broke mobile network and wifi) whereas Jolla managed to enable the microphone for audio recording. And all of that took ‘merely’ 18 months. So please keep waiting for all the remaining, much more severe issues to ever get fixed, good luck.
While at the same time I will keep enjoying my recently bought 1 IV running fantastic community port from Rinigus for the Nagara platform, whose very first release (thanks among others to the rock solid LOS base rather than that utter cr*p that Sony AOSP blobs have always been, always causing all kinds of issues on all official Xperia X ports) is already of better quality, functionality and stability than actually even the 10 III after 4 years of that ‘official support’ you praise so much (with still unfixed serious issues like disappearing audio, excessive idle power drain, in call echo, poor GPS performance, camera focus issues and broken color filters, and more), let alone the unusable 10 V that in 1,5 years got no serious fixes whatsoever. Rinigus is a reputable porter and developer famous of his previous Tama ports which he’s been regularly supporting for years, just like his well known SFOS applications. But even if he dropped support for this new 1 IV port today and never released any further version, already now it is faster, more stable and usable than many of Jolla’s ‘official ports’ plagued by all those nasty flaws thay Sony blobs they’re based on have always been full of.
As for security, are you really sure that you really know what’s precisely inside those Sony AOSP binaries? Are you certain that Jolla really knows it? Just as their name says, they’re provided as binaries.
As for the current value and quality of service of Zendesk, see in other threads how people have been waiting for any response for 3 months and more. So I’d think twice before considering it an advantage.
Well, that’s it from me.