Didn’t work. I get the same message
Sorry for bumping but if anyone has a solution to this it will be greatly appreciated.
I kind of need a working matrix client for my phone.
There’s also Hydrogen.
It’s working now. Are u on matrix.org server? Try other, it have problems from time to time. I’m on other server.
HengYe, when new release of Sailtrix will be? 
My problem doesn’t seem to be the server.
Are there any other file to delete to “reset” the app completely?
I had delete this 3 files in folder
/home/defaultuser/.local/share/system/privileged/Secrets/org.sailfishos.secrets.plugin.encryptedstorage.sqlcipher/
And deleted Sailtrix and installed it back. Had same issue a month ago. It helps.
Yeah did that and still non go.
I updated my PP to 5.0 and got the secrets collection message. I followed these instructions to the letter and it worked ok.
You need to be root to get at the Privileged folder.
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Looks like it’s linked to this post with the “Confirm with security code” issue which happens after a reboot.
I edited the code of sailtrix to print more info. When entering the right code (twice) the error is IncorrectAuthenticationCodeError - “Password Agent was unable to verify the authenticity of the user”.
I guess it comes from there in the sailfish-secrets source code.
From this point Sailtrix didn’t load credentials from Secrets and thinks it doesn’t exist, so it brings you to the login page. When you try to log in again, it fails to create the new secret collection as it already exists.
I’m not sure if it’s a problem with Sailtrix or sailfish-secrets.
Are there any other files than the saitrilwallet ones to delete (ie something at /home)?
The problem seems to be in the secrets.
Normally only the 3 files in the secrets directory. But you need to reboot otherwise it won’t work.
I updated to 5.0.0.61 and looks like it’s sort of fixed, it didn’t ask me for security code last time but only for a confirmation, and then it loaded the chats.
Ok that was the part i was missing. After a reboot it works.
Its kind of sad that this app is sort of abandoned 
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SFOS 5 was recently released and even more recently on all devices so i guess (& hope) it’ll just take a bit more time for devs to update apps to 5.
Glad it worked for you tho
Don’t think 5 will come on my device. (xz2c port)
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But there’s no change in sailfish-secrets repo since 4 years ago, so idk what changed between 5.0.0.43 and 5.0.0.61 that fixed it…
edit: since 8 months ago actually