Manual backup to SD: failure to load playlists or notes

REPRODUCIBILITY: 100% (on my phone, that is)
BUILD ID: 4.0.1.48 (Koli)
HARDWARE: Xperia XA2
UI LANGUAGE: Dutch
REGRESSION: Yes

DESCRIPTION:

Early july, prior to upgrading to 4.0.1, I successfully managed to perform a manual backup to SD. When I now tried to perform the exact same operation, preparing for the 4.1 (Kvarken) update, the backup fails at the level of the playlists or notes (~ “Error: can’t load notes” or “Error: can’t load playlists”).

STEPS TO REPRODUCE:

  1. Assure SD card is present and has sufficient space.
  2. Settings>System>Backup-up>Manual backup>“Backup up now” button (best guess translations based on Dutch UI)

EXPECTED RESULT:

Progression and completion of backup progress bar, and creation of backup file in root of SD card (at least, this is where I found the file of the last successful manual backup to be residing)

ACTUAL RESULT:

  • Backup progress bar progresses and messages “back-up: accounts” and “back-up: gallery” (best guess translations) appear below bar.
  • Then error message “Error: can’t load notes” or “Error: can’t load playlists” (best guess translations) appears below the progress bar, along with a ‘check’ (~ “V”) sign to the right of the progress bar.
  • Despite the ‘check’ sign, no backup file was created in the root folder of the SD card.

ADDITIONAL INFORMATION:


(no idea how to read the log files and/or where to find the relevant ones, journalctl seemed to require root, please advise)

I had the same problem. It’s some problem with too little storage on the device itself. Backup process seems to need quite a lot temporary storage for compression. For me it helped to manually copy all pictures to SD card and then delete them from device storage. After update I copied them back.

1 Like

Thanks. This workaround works!

I guess it would be more appropriate if the backup process performs a prior check of required and available space and give a proper and more to the point error/warning in case no sufficient space is found available. Could I somehow notify developers of this suggestion or is this forum bug report sufficient?