Correct, if you have already completed your final payment then all is good. We’ll bundle multiple orders into one as best suited – meaning that your additional shipping costs will be eventually refunded.
I got an e-mail from Jolla, telling me to complete my order and to “choose your accessories”.
But as far as I can see the order is complete.
Is there anything else I need to do?
This is all so very non-standard… So I’m to tell my accountant that I’ll be paying amount x, but really I’ll have x+vat deducted, even though the vat says 0? And the invoice will say x? And then at a later date, some part of the cost will be refunded so now it finally aligns with x. And also, the shipping will be refunded so the amount really is x-(shipping/2)? Or one includes shipping and the other is x-shipping?
Like, do any of you even have accountants? This is such a huge accounting mess, they’re all gonna love it.
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But they are doing they’ll get you a new invoice. In time it will all make sense. Wait to tell your accountant anything until you receive the final invoice.
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Did you follow the link in the email that says “COMPLETE MY ORDER”?
If you have completed your order and have already added the accessories you like, then no action is required on your part and you can ignore the email.
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I have a question regarding the “complete your Jolla Phone order” mail.
April 15 I got the mail with discount code to complete my order for batch 3. I completed the payment the same day with the discount code.
Now on April 28 I got a ‘reminder mail’ to complete my order for batch 3 including the same discount code.
Is this an automatic mail I may ignore, or did something go wrong and my payment of April 15 did not get registered?
Edit: I just checked the screenshot of the final payment, and it also says “Your order is confirmed. You’ll receive a confirmation email soon” But until now I haven’t received any confirmation mail yet.
Please check the FAQ about e-mail reminder to complete order for Jolla Phone
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That new e-mail was an automatic one everyone got. However you should gave gotten a confirmation e-mail directly after completing your full payment. Check your spam folder and also make sure to check if your pre order and possibly paypal used the same e-mail you have looked up. If not check thise other address and its spam folder.
If you still can’t find the confirmation mail I would check on the shop page you see the final order registered, next to the pre-order. Also check your credit card or bank account if can find a confirmation that the payment was actually done.
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Yep.
It tries to set up a new order. Phone + Accessories and tells me the discount code has already been used.
I have got an order in for the white version.
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You censored the discount code from your first image, but not from the second.
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Fixed as you were posting. 
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Doubt it will be a huge issue, since the code has been already used, but maybe someone from @Jolla could nuke the edit-history of your post?
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Do I understand correctly that you already have a confirmed order for the phone, and you now want to add accessories?
In that case, just make an order for the accessories. Jolla will combine the two orders and refund the extra shipping charge. Please see the FAQ about e-mail reminder to complete order for Jolla Phone to keep noise down here.
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(hooray!! got my email last night! discount worked fine. shipped to poland, paid with usa billing)
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No confirmation email, also not in spam.
Payment by iDEAL and visible on my bank account on the same day.
Using the “complete my order” link again and using the (same) discount code again does not give an error of an already used discount code. The shown price gets reduced with the discount code printed below.
I also tried the login function above. Entered my email address and get prompted to enter a 6-digit code that should be sent to my email. But after about 15 minutes still no code in my mail.
Hm. That does sound like your e-mail account appears to be the issue. You also don’t find it in the spam folder?
Can you think of an alternative e-mail address that it could be connected to? (like mentioned before, maybe there is a different e-mail connected to paypal or something).
I think Jolla’s e-commerce system is a bit messy, so if not everything is connected to the same e-mail (ie for example paypal) things can end up at different e-mail addresses. That or your spam filter is going amok on just some of the e-mails.
I don’t get anything in the spam folder. I even checked directly at the server trough login at webmail. I don’t have any further problems with this email address. I just received multiple emails from different organizations and also 2 notification mails about private messages from Raine through the forum to notify me the order is confirmed and he has resent the confirmation mail. But that one I didn’t receive.
It is the same mail address that is coupled to paypal. But that is not the issue because I didn’t use paypal but iDeal instead. This is my oldest mail address (almost 30 years old) and about the only one I use.
I fear I am out of ideas then. It does sound to me like everything worked out but for whatever reason the e-commerce system fails at the automatic e-mails (confirmation, login). But there is no way to find out without the ability to logging in and checking it. If you are already in contact with Raine, maybe he can help you or at least confirm if there is an issue with the order to begin with, or just with e-mail communication from the store …
Could you just go to the Jolla shop page ( Jolla Phone (Sep-II 2026) – Jolla Shop ) and log in there using your e-mail?
I can see my order there like this.
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