Jolla Phone update - deliveries started and other next steps

[avhakola]

Yes, if you want changes in your order somehow, for example the color of the protective case you ordered

17:08:20 <rainemak> #topic Is it possible to change the color selection after placing the order? (3mins -- asked by Polatbirdal)
17:08:20 <rainemak> #info <Polatbirdal> I chose the orange silicone case for my order, but I’ve
17:08:20 <rainemak> #info <Polatbirdal> changed my mind and would like to switch it to the black #info <Polatbirdal> one instead. Is that possible? I can’t find any option to
17:08:20 <rainemak> #info <Polatbirdal> change it on the website.
17:08:21 <rainemak> #info <Jolla> Yes, but not recommended and we may miss your question. Think
17:08:25 <rainemak> #info <Jolla> twice when selecting your colour.
17:08:27 <rainemak> Let's agree on a starting word for shop@jolla.com email that each could use. Something like JollaPhoneOrderChanges to the email subject beginning.

But if it is new additions that you are after, then

17:11:02 <rainemak> nephros, stacking on top is always possible
17:11:14 <rainemak> and we'll bundle orders before shipping them
17:11:31 <rainemak> but if you order A and want B instead

Also in this very topic @rainemak answered on question, if separate orders can still be combined into same delivery. No mention on sending email after.

@rainemak

We’ll do our best to bundle orders and refund extra shipping costs. So, yes you can purchase on top of your existing Jolla Phone order.

Opening post on 08.04.2026, again no mention about email them after.

@Jolla

We do our utmost best to bundle your orders into one and we’ll refund duplicate shipping costs

Reply by @rainemak again, in the same topic and no mention about emailing them.

@rainemak

Correct, if you have already completed your final payment then all is good. We’ll bundle multiple orders into one as best suited – meaning that your additional shipping costs will be eventually refunded.

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And if you are wondering why people think it is okay to send mail to Jolla about forgetting the accessories, when Jolla first opened the final payments on friday, people rushed through the order process in such a haste, they forgot to even acknowledge the existence of those accessories and Jolla first asked people to email them (probably thinkin it was only a few people), but they got overwhelmed by the emails over the weekend, that on monday they sent out new email asking people just to order the accessories and they will bundle the orders.

Email from Jolla on 30.03.2026:

In case you missed adding accessories when you completed your Jolla Phone order you can still make your purchase. We will bundle everything together with your phone for delivery - we will refund any duplicate shipping costs.

The long response times to emails and support requests, that people complain about, started with this error, and I don’t think they have fully cleared the queue yet.