If you haven’t done so already, you might start by checking out this update by Jolla (including the FAQ section in it) – perhaps it helps you establish what is the status of your order.
What batch are you in? Did you check the Community Shipping Tracker if order numbers later than yours have been shipöed already?
I’m in a 2nd batch. The phone was already shipped. But Posti stopped updating the tracking info almost immediately. I tried contacting Posti already but without success
A few days ago I finally received the JP and I am completely impressed by the design and handling. I am particularly impressed by the Android support, most of the apps run wonderfully. The next few days I test the banking apps and the government apps. But for now: Top work! In addition, I have set up a monthly subscription for the further development of SFOS! Keep up the good work. 
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The Posti tracker doesn’t update so well. In case you are somewhere outside Finland, Posti first ships the phone to somewhere where they usually hand it to some other company, which might have own trackers. How long ago did you get the notification of package? If it less than two weeks, I wouldn’t worry yet
It is more than two weeks. So I’m a bit worried
Have you checked from community shipping tracker how long it has taken for people in your country?
I am not sure in which batch I am. I ordered in July and my order nr. is 31xxx. Am I in Batch 3? Its a bit confusing. They said, the order of Batch 3 should be shipped by 20.10. and I havent recieved any updates yet.
Hello and welcome! You can try to find out your batch by checking Jolla Phone Community Shipping Tracker . If you really pre-ordered in July, I would guess you are in so called October batch, which was after September batch number 1 & 2. So October batch is probably actually the 6. batch Jolla sold. Don’t mind the name of the batch, it won’t unfortunately arrive in October as there was some hiccups in the production at the start.
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Hi, thx. Great. -.- So for when is it estimated to be shipped then if I am in that batch? My current phone has a cracked screen which makes reading stuff on it hard. -.-
Edit: Just checked again. In my mail after they collected the 649 EUR they said it will be shipped in october. But according to another mail they sent, only Sept I+II batches will be send in october, so I assume I will get my phone in nov oder dez. -.-
I don’t think Jolla has provided an up-to-date estimate for deliveries to the October batch. Given that they’re still finishing deliveries for batch 3 and still have the September I and II batches to deliver in between, I’d say late November would be the best-case scenario, but December seems more likely. That’s just my guess, though.
Yes, I would guess also November or December, but your guess is as good as mine….
Question regarding order handling (Batch 3, CHE)
Hi everyone / Jolla team,
I’m a Batch #3 customer (pre-order #126, final order #21809, The Orange + accessories, deliveried to Switzerland via Posti Priority Schweiz). My order was confirmed on 17 Apr and the shop still shows “Confirmed – preparing for shipping”, but I’ve received no shipping notification so far.
Orders around mine (e.g. #128, #131, #132) already have received their shipping mails, and Batch 3 was announced to be completed around Oct 20 – so I’d like to make sure my order hasn’t been missed due to an e-mail mismatch or similar.
Could someone from Jolla kindly check the status of my order? Happy to provide more details in case these are needed.
Thanks a lot! manuel.sailfish
Please check if you are one of the persons, who used more than one email-address for ordering (and paying). If yes, I would wait for monday (remember sth, those are worked out on friday and so there are days to wait). If nothing happens over the weekend or you are sure you only used one address, than write a PM to the account Jolla directly.
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I am one of the lucky ones who only ordered with an email address ;- But I’m still trying to be patient… Wanted to ask… I know. It’s annoying for you too…
Yes, some got their phones delivered, some got “lost”. Is there any way to contact Jolla and not wait for so long?
According to the information in the shop app, my package started its journey on October 2nd. Where? I don’t know, but on October 5th it went to Vilnius, Lithuania. From there, on October 5 and 6, it visited two locations in Finland, and then on October 7 it went to Vilnius again, from where it left on October 8 and arrived, I think, on October 12 in Germany. There it was stuck with the information about carrying out the export procedure, as if it was probably leaving Europe and not heading to a European Union country. The funniest thing about it all is that Lithuania is a direct neighbor of Polish and its journey around Europe is pointless.
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Jolla is currently buried with different requests, so all channels have some wait time. Just to check, you really did preorder in July and not just pay full price in July? Assuming you are in so called October batch, I would juat wait. Jolla probably can’t give you exact date yet as there is September batchea also in between
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EDIT: I’m sorry, this was meant to reply to @manuel.sailfish, but I pressed the wrong button.
Looking at the Community Shipping Tracker, I see some lucky people getting their shipping information ahead of you, but only a few.
I imagine that the Jolla team packages boxes with similar contents in batches to minimize errors, and then the next people in line who ordered that content will get their address stickers printed out. That means that packages are not being sent in strict request order and people who purchased a more uncommon assortment of items may fall behind a little.
I can only say that the pot that is watched never boils, so try not to stress it. From the beginning I only expected my phone to arrive late November, and I think that is what is going to happen. That is the benefit of having low expectations.
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