Jolla Phone update - deliveries started and other next steps

[WT.Sane]

@TheoGR

This not an excuse for a company that want to be competitive with the giants

Does it? Twenty Chars

[avhakola]

@TheoGR

This not an excuse for a company that want to be competitive with the giants. Not answering at all for months is a matter of professionalism.

Do you know how small company Jolla is? As far as I know, Jolla doesn’t have any customer service representatives on its payroll, but the same employees, who assemble the phones and make the SFOS, answer all the messages. The industry giants have more customer service representatives in even the smallest countries/market areas they operate, than Jolla has employees in total.

[CLMA31]

They usually address the emails regarding one order when it closes up to be shipped. It is impossible to them catch up with the support request backlog and keep getting phones shipped. If your emails aren’t regarding active order, then I would imagine it to getting low prio over those emails.

If you have general question, ask it here, most have already been asked and answered. If it is regarding active order, they will do their absolutely best to see your requests before sending the phone out in the world

[WT.Sane]

@TheoGR

Anyway…A simple reply since July it is not a big a deal I think

Maybe you should consider to volunteer to help Jolla sort out all mails from the queue that were sent repeatedly on the same subject?

[avhakola]

@TheoGR

A simple reply since July it is not a big a deal I think

To give you an idea of ​​the amount of email Jolla receives, this user sent email back in March and got reply less than a month ago:

Jolla Phone update - deliveries started and other next steps

I have order #5258 and they haven’t sent me anything yet, but from what I can see, it’s coming soon. Jolla must be a very small team; I wrote an email in March asking if the 12GB upgrade was necessary for batch 1 and they only replied a week ago, haha. They apologized in the email, explaining that they’re a very small team and can’t keep up with the demand.

[winrob]

Yes, exactly the Same.

This Message never changed. But i got an Mail from DHL with the Message: Delivery today

Fingers still crossed

[KMBNA]

For my part, I am new to Sailfish OS. I ordered the phone purely because of the security aspect. I am in the september II batch. For my part, I am content if the delivery is postponed, then the expected bugs could be weeded out as much as possible before my delivery. In the current geopolitical climate I am content to wait, I also payed a voluntary onetime subscription for the OS development because I think this development is imperative. Regards from Norway.

[tommyfourseven]

i got the email from dhl this afternoon.

should be delivered tomorrow…

[sanginteret]

Volunteer? For a company that made 7 millions so far on the j2?

[WT.Sane]

[unmaintained]

@sanginteret

made 7 millions

Made 7 million or had a turnover of 7 million? Because the latter does not mean anything.

Also, I remember when the Tesla Model 3 first came out, there were volunteers helping with deliveries because of the immense demand.

[Sthocs]

Lol, please give us the details of your calculation so we can laugh!

[sanginteret]

500€ X 14 000 units = 7 000 000€

[Jespsounds]

Guys, I ended up processing the return using the return label that came in the package. As I mentioned, my Jolla unit has the yellowing defect in the top right corner of the screen, and I also started seeing dust particles on the front camera. I contacted Jolla and they replied telling me to return it directly. I’ll take it to DHL tomorrow; I’ll keep you updated.

[tgn]

My Jolla Phone has arrived on 25th.
Inari TOH was not in the package, but there was a notice that it will be delivered later.

And… i am still believing in Jolla

[josaccc]

Thankyou for mentioning this. If possible, I would appreciate if you would also mention when you later receive your missing Inari Blue. I hope you are happy with your new privacy oriented phone.

[CLMA31]

Here is a little bit more precise guess of Jolla’s revenue from the Jolla phone: Jolla cashflow speculations - #13 by CLMA31

Note that even if Jolla manages to make revenue 8-11M€ this year from Jolla phone, we don’t actually know how much they make profit per unit. As Jolla has currently about 30 employees (all devs basically) and they are aiming to hire 10-20 new employees still during this year, we can guess that profit margin is okay Those extra hands will probably start to improve things, but won’t happen over night. Still, increasing employees by 30-60% in a year is quite nice startup figures

[MaUt]

Hi, issue seems to be resolved. I was messing around with with email adresses using one for order and another one for payment, but for Batch#3 phone one for order and one for payment of preorder. BUT in the final order just the second one for order and payment. Now Batch#1 is on its way!
Thanks @Jolla

[janlund]

I did not receive Inari TOH either on initial phone delivery.

I asked jolla shop support and they replied the Inari TOH will be delivered separately ‘as soon as possible’ and I will receive notifications about the delivery once they are able to send it to me.

[tgn]

so hopefully they can invest in new features for sailfish os development. (for instance a built in taskmanager with caldav nextcloud tasksync would be nice)