It’s very strange because, for example, when I turn it on, the yellow corner appears at the Jolla logo, but when it switches to the Sailfish OS logo, it doesn’t appear anymore. Then, once it turns on, depending on what you do, it appears or not; sometimes when you slide the top cover, etc. It’s not constant; it depends on what’s on the screen.
It sounds like people are, for some reason, not used to the concept webshop or most probably just like wasting other peoples time because they don’t see employees of a small mediumsized company but an anonymous entity. So instead of filling in the stuff changed or missed to state, like address or valid VAT-ID, in the account where the order is handled they want someone to do it manually for them.
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Tell @otto 
Thanks !
My current delivery experience :
May 4th I explicitly asked jolla changing my pre-order color from orange to black.
July 6th I got a response : “Do you want to change the color ?”
Of course - as explicitly requested : “Yes, black please!”
I then got a shop-note : you’re order was updated.
Guess what ? From orange to orange …. 
Unless it’s not really critical, I’ll leave them fulfilling whatever they’re capable of ….
Add it as an order in the account so you at least get the Snow white. I regret not ordering all colours for all phones picked up at Day1. The white was delayed, so not available for that event. Since I didn’t want to add extra work for them sending my only white in the original order. But I will fix that at one of the roadshow stops if not latest our own.
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I would still open a Zendesk ticket in your situation, and discuss this with Jolla, when they have time to answer you.
When is the Inari special TOH shipped, at lest I did not get it with initial delivery of batch 1 phone.
Please look view Post above.
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Just out of curiosity. Has anyone who ordered the snow white toh in the original order but didn’t receive it at the event gotten it yet? I think somebody mentioned receiving it but it was with their batch 1 order that was delivered later.
I got my white TOH this week, on Thursday. Living in Finland, got the notification from Posti on Tuesday. Got my phone and various other accessories at the event.
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Hi dear @jolla,
I thought I was just in a slow assembler group, but as I see batch 2 shipping will soon begin, I’m wondering if my order #5085 got stuck somewhere.
The purchase in the shop is clean and marked as ready to be shipping. The address is correct.
However, I didn’t receive a shipping confirmation yet.
Thanks for all the work,
BR
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got my shipping email on friday so things are moving along!
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Around mid week they said. If there is a manual process involved with order merging or changes, that is a friday job, as they stated already. Queue cleanup is Friday also., therefore if they found missing orders or issues, reprocessing will be on Monday/Tuesday as we’ve seen within the last weeks. Therefor that announcement, batch#2 shipping starts around mid/end this week or in last week of august (next week), they have time to clear that. Be patient, and if there is no info until Wednesday, send them a message.
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Wow, I’m quite happy now. During this week I have prepared my new Jolla Phone into to use. Slowly going ahead one app at the time. The last step was to get Whatsapp (sorry, I use it) in order. I had to struggle a bit but finally, after manually moving WA folders into new phone (I don’t have any cloud services in use) and, of course enabling microG support, I got it. And everything is there. It was quite close to come here and ask for help, but I managed.
I hope you can bare with me and not to come to lecture me about using WA.
Thanks Jolla Team!
P.S. I have a colleague who is interested to move into jolla world. I gave her one of my Sailfish phones to test it. It looks good but we will see.
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Hi @ric9k ,
Could you kindly provide (in private message) the details of your order(s) so we’ll find it and have a look the case:
Your Full Name
Pre-order number(s) and the final order number(s)
email addresses used
Kind regards,
Jolla Crew
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So many thanks, it will be done.
Best regards
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No, not only you did not receive the Inari Blue, also with #5608 parcel label date 18/8 it was missing.
-josaccc
Just out of curiosity, what’s the general experience, how much it usually takes for shipping?
I’m in Hungary, the phone was posted on the 6th, processed in Finland on the 7th, and since the 14th, haven’t moved from Feucht, Germany.
Should I be worried, or anyone else experienced something similar-ish?
I’m not sure if that’s actually helpful.
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Thanks!
Yeah, based on Austria and Slovakia data, I should be worried. 
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