I guess many of us received the same message on 27. March 2026. This message could be easily mistaken as announcing the shipping. However, shipping of first devices only started mid July (after day 1 event) That was also announced. So it is “normal” if you have not received the shipping notification for you batch 1 phone yet. I am exactly in the same situation.
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I´m in the same situation. Got the other stuff at the event, got the tracking code for the white TOH which was soon marked as delivered. All of this was on 23rd of July, no messages since then. Still waiting patiently!
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The order of shipping is by preorder number. What’s yours? There is also a tracker topic.
Just FYI, it is the preorder number that counts, not the one you got after paying. Currently they are shipping somewhere at #60xx. Check from community shipping tracker where they are currently. 1st batch isn’t yet shipped as a whole as it started only towards the end of July.
Just personal opinion, if you intend to use the phone and bought it in batch 1 with 500e, I would say wait until your preorder number is up. Currently it costs 750e, so quite good deal I would say
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Keep in mind that many device in the 4000 and 5000 numbers have not been shipped yet - for whatever reason.
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Jolla explained that if one paid with Paypal there could be a missmatch with different email. Those will need to be handled manually. I guess towards the end of 1st batch. There might be more explanation in the newsletter next week.
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That is definitely the case for me - my PayPal email address does not match the email address of my account.
Maybe that’s another reason why i haven’t heard from Jolla yet.
Jolla sent me a response to this post and offered to let me use the return form to cancel the order.
So that’s what I did: Once I get my money back, I’ll let everyone know here!
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It was actually on the Jolla’s commerce website, not on Posti’s side. The tracking code yet lives.
For now, it’s roughly 1 batch per month, which means that Batch 2 is up next.
My driver had a lunch break three stops from my home. I can feel you.
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Rest assured: we don’t care.
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Mine’s supposedly arriving tomorrow, too! I’m positively vibrating in anticipation
Honestly, what’s up with you? Do you never read anything on here, and only log in once every few days to drown yourself in self-pity, then log out and close the tab as quick as possible?
All the information about the phone project and it’s status is right here on the forums.
We even have an community tracker showing steady progress in shipments. Many of us (me included) got their phone already delivered.
They have stretched their initial estimation by a little, but we are months away from a timeline where one could seriously fear not to receive a device. And yes, I understand that you for burned by the tablet situation back then. But, especially after a little bit of reading in this forum, anyone should clearly be able to see that we are currently nowhere near a situation like back then.
In the end, it’s up to you to cancel your order. As Jolla kept repeating: No hard feelings, it is, and was always an option. If you don’t feel like it, no one forces you to wait for your Phone. There is no need for buyer’s protection, no need for all your dramatic messages of “getting scammed again”.
It’s just annoying that you’re behaving like Jolla is doing you dirty, while (as of now) literally everything points into the exactly opposite direction. You’re playing victim - without an aggressor.
Maybe you’ll see that one day … until then, you’ll at least have your money back.
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Yes, indeed, but the creation of tracking code probably triggers the closure of the order on Jolla commerce site.
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At the risk of looking dumb, I’m going to ask how I go about paying on Shopify for the remaining balance (no obvious button to do so) for my October-scheduled batch (#29169) and if I can add a clear screen protector before finalising things. I emailed shop@jolla.com on 9 Aug but still haven’t received a reply.
They will ask you to pay.
Okay, thanks. Received this email:
Thanks for preordering from Jolla Shop
Your recent order #29169 includes at least one preorder item. Please note the payment and shipping information below. Your preorder will be delivered as soon as possible.
Will there be an additional email when it comes time to pay the piper?
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According to a message I recieved I shall for my phone in the October batch 15 september