Finally, shipping mail came! Order #549x
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5 posts were split to a new topic: No keyboard in some Android apps
Now for something positive, my Jolla Phone just arrived! <3
Now to figure out the screen protector puzzleā¦
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My phone is now on itās way in Tampere, so hopefully Iāll get it at the start of next week.
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Just got the tracking number for order #531..
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How is there a 5 digit order number getting ship now while Iām seeing people post #4XXX & #5XXX?
Received my tracking today. Thanks @Jolla for fixing my mix up.
Nevertheless we didnāt get all back, or did I miss a second round? I remember we got 50 % back, and I also converted some of the rest into vouchers for buying Xperia licensesā¦
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Yep, that was the second round. I did exactly the same. First round ended up on PainPal, second round I chose a licence for my X10III and donated the rest to Jolla. Even though I am in fact poor, I wanted Jolla to continue the good work with Sailfish.
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Because thatās not the pre-order number but the order number for the actual phone.
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Good day, I do not know whether this is the correct forum, but here goes:
The shipment from Jolla with phones from batch 1 and 3 was stolen of lost by DHL on 31/07/2026.
I have already sent a number of e-mails to shop@jolla.com informing them of the non delivery/theft of my order but have not received any acknowlegment yet.
Jolla (Shop) the shipper needs to start the tracking/claim process.
Who else at Jolla can I contact start this process?
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Please dont send more emails to Jolla. It wont help.
In your particular case with a relatively urgent need of support please ping rainemak and jolla here in this forum. (Link them in your post, beginning with ā@ā=
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@rainemak @jolla
Ref. Stolen or lost Jolla phones from batches #1 and #3. Orders #4249 #14662 #17973 #22770
Posti 0016430080950052998
Good day Jolla,
On friday the 31st of July DHL informed me via the DHL app that my order from Jolla was on its way for delivery.
Unfortunatly I did not receive my package from Jolla. What I did was an notice om the DHL app that the order was deliverd. This not true. The package containing 2 Jolla J2 phones and attributes was not deliverd to me. I was at home waiting for the delivery at my home address.
DHL claimed on their app the the package was delivered at 14:20 on 31/07/2026. Someone signed for the delivery but it was not me or any of my neighbors. The signature is not mine.
On checking with a neigbor who has an outside webcam facing my house, it revealed that no person or vehicle from DHL entered my street, nor did any person came to my front door nor any of my neighbors front doors.
I can only assume that my package containing my Jolla order was stolen or delivered at the wrong address.
Would you please please start the investigation or claim process from your end with POSTI/DHL to resolve this unfortunate and inappropriate turn of events.
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Painfull situation. But it seems too me that this a proper local police case.
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I do believe DHL should be contacted first! I mean they probably have identity of delivery driver!
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Yes, and the only one who can do that is Jolla, because theyāre DHLās customer.
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Thanks, that is my next step. But #Jolla (the shipper) needs to open a case (claim) with Posti/DHL (the Courier)
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Thatās great to hear and Iām looking forward to getting my phone.
That said, I have sent 2 emails regarding my order which are relevant since I am one of the people who completed the final payment with a different email address than the original pre-order. I paid with PayPal and the order auto filled in the email with the PayPal email which is not the same. The second email has to do with me being unable to take delivery for a couple of weeks, which if they attempt to deliver during that time and canāt itāll likely get sent back. Iād rather avoid all of that hassle, so please do catch up on those emails when you can.
You didnāt type the name correctly.
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