Jolla Phone update - deliveries started and other next steps

[CLMA31]

Quite a few have reported same thing. I would imagine that it will be handled properly

[CLMA31]

Pretty please, native European tap-to-pay for SailfishOS

[carmenfdezb]

Hi @jolla! Is there a reason why I haven’t yet received the email with the tracking information? I have pre-order number #52XX, and I know that users with later pre-order numbers have already received the email today. Please don’t forget about me, @jolla!!!

[ric9k]

I believe there might be explanations.
I read (here and on TG) some other users (+ me 508x) with earlier order numbers than yours, not having yet got their mails. Others with earlier numbers got their mails just now.

Perhaps that each people working at Jolla, takes a set of phones to care of, until sending.
And these sets, with respecting order numbers not always go at the same speed.

Example:
John: 4501-4550
Doe: 4551-4600
Sam: 4601-4650
Lea: 4651-4700
Foo: 4701-4750
Bar: 4751-4800

If Bar is super fast, faster than John, the 4800 will ship faster than 4501.

Well, each one has their kind of pill to find a good sleep xD

[JordyS]

It is a bit curious. Questions like these sometimes make me wonder whether making the Community Shipping Tracker was a good idea. I don’t want to saddle Jolla with inquiries as to why someone’s phone shipped before someone else’s

[chazaq]

Your tracker gives the insight. @Jolla states to process in order of pre-order number. Your tracker shows that seems not to be the case. Unless @ric9k suggestions is true.

[avhakola]

You are of course welcome to start your own topic here at the forums, where you can tell us about your project, its progress, and ask the SFOS community for their opinion, but if I may suggest, this topic could be more your cup of tea than a plain production/delivery update of a new phone:

Sailfish payment apps Work Group - Europe

Please refrain from using this group for general discussion about specific banking apps or make any wish lists for apps/functionalities. ! Work Group has moved to a group chat here in the Sailfish OS Forum. If you have valuable contacts, ideas and especially if you have programming skills on Android/AAS/Sailfish - please reply to this thread and you can be added to the group chat. ! This thread is for anyone who wants to take part in a Work Group to: establish connection between payment and …

[ric9k]

Don’t feel guilty.
We are humans.
Humans are very able to be [ Reassuring | conspiracy theorists | confident | polemicists | optimists | slanderers | constructive ], tracker or not.
And they would be, whatever you do.

More simply said, many enjoy sharing about their phone orders. So, this would have happened anyway.
And many have their phones at home or on the way, isn’t it? :–)

[JordyS]

@ric9k

Don’t feel guilty.

I will not then!

@ric9k

More simply said, many enjoy sharing about their phone orders. So, this would have happened anyway. :–)

You’re right about that. There may have been less data to compare to, but it would’ve happened anyway.

It does warm my heart to see the amounts of people anxiously/excitedly checking the tracker. Currently 28 people!

[chazaq]

Aha! I see why my order is not shipped yet. I’m in the manual once-a-week(?!) queue as Paypal switched my e-mail address to a different account when I made final payment. I just now noticed that. Never realized that though. And I can’t update that as the I get “Email address is already associated with a customer.”…

[ric9k]

Hmm, yes…
I(#508x)'m in the finally-couldn’t-attend-to-day1 club (but wrote a mail weeks in advance).
Perhaps are we also in manual mode?

[masen]

I really dont understand this type of thought process, you paid for something fully knowing you where backing a item despite it not existing at the time of payment.
Also known as crowdfunding, meaning you gave money on the chance that the item was going to be created.

The Tablet didnt end up going anywhere due to various reasons which is where i understand the frustration, but yet you still went ahead and backed this item too?

Why are you even complaining?

[Morc]

My #42xx preorder is still stuck without any shipping details. No reply from support, no information why I am being held to wait, nothing…

[Stumpfenstiel]

You’re not alone, I have a 42XX preorder number as well and haven’t received my phone or anything. Let’s give them some time to do their thing.

[Willdu80]

And in the end Jolla offered a total refund.

[jameson]

Mine was in the first 10 or so and the Snow White TOH was included as an extra in the package (the phone TOH was Kaamos Black).

[chazaq]

@Jolla

if you have ordered using different email we won’t be able to swiftly match the pre-order # with your final payment order #. Such orders will take substantially more time and go to separate manual handling, which queue we clear once-a-week for now

Long shot that @jolla will respond… Is there anything I could do to help in matching the order ID’s? I have them ready to go.

[Schlens]

If you’ve already sent them an email, can’t you just be a bit patient?

[JoOppen]

Problem is that emailing Jolla makes queue and backlog longer. I may have made the “mistake” asking if accessories not yet in the store (spare battery) could be included in the package. I guess that put me back wrt delivery. But I am fine with it. Eventually Jolla will address my question.

[WT.Sane]

@Jolla

As you may have noticed, also we hang around here a lot, so please be welcome always consider raising your hand here at the forum, the place for which we have the most eyes watching

So I take the opportunity to let you @Jolla know once again that order #17738 might come back to you because I am on vacation until August 17th. Please resend the item immediately. Thank you.