We’ve seen it happening live so maybe you left early.
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Staff handed them out to everyone with a wristband when they revealed the Inari Blue TOH and -ringtone. They were wrapped in thin white foam plastic.
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Ping Rainemak, he said on other places in this case it will be send afterwards.
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You are expecting a definitive answer? Your tone seems somehow rude for me, particularly that this problem will be solvable afterwards with a new subboard.
Let me quote:
“Thus, the TOH interface itself works but only on I2C mode for now and a revised sub-board will be applied in future batches from August onwards” and as
“Batch #3 we will target to start shipping by end of August.”, batch #4 should not be affected by this bug, as far as they can say now. Maybe something goes wrong, but how should they give you now your “expected” answer?
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The C2 and its accessories were/are also sold on the same platform hence the offset
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This question was not directed at you. I read the article as well, and we were discussing the issue in general. My tone was not rude. If asking a question is considered rude, then I’m sorry, but I am a customer, and I have every right to ask about something that has not been clearly stated.
First of all, thank you in advance. The current situation does not bother me because I am in batch 4, but if I had been in one of the first three batches, I would have found it incredibly upsetting. Let me explain why: I am planning to travel abroad to buy this product because my country does not allow it to be shipped here.
Even if they say they will make up for the issue, unfortunately, once I receive the product, I will not easily be able to order anything else from them and have it shipped to my country, nor will I be able to send the phone back to them and wait for them to revise the I3C hardware. Under the conditions in my country, doing that would mean travelling abroad twice, which would also mean spending a considerable amount of money.
So thank you for your prejudice as well.
Do you really think I was being that rude just by asking this? I don’t think so. Thank you, and have a nice day.
Please clarify.
Just to be sure, order number for voucher, or for final payment?
In my case i have two order numbers, voucher #44xx vs final payment #252xx …so i was about in first 250 who preordered but then i was awaiting with final payment for clarification hows it will be with VAT invoicing…
In case that last person who preordered batch#1 but completed final payment as the first one is the first in shipping queue?
Thank you
This information help me to estimate delivery date and plan my vaccation 
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Hi there. I have been emailing the customer support for many months to change my delivery address. I am from Batch 1. No reply from them .
How do I update them my shipping address .
Tqvm
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I have the same question.
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In case their reply is delayed, go to the Jolla Shop website, open your profile, and replace your default address with the new one. Maybe they’ll notice the change and update it right away; it would also be easier that way.
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Dropping the address at the Jolla Shop reported (very briefly) that this does not affect existing orders.
You can add new address in the profile..but it doesn’t change the shipping address for the order unfortunately.
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I need to change the ship to address on my order because the forwarder that I chose has changed the address they use.
That’s a strong wording for something someone might not even need. And wrong anyway as I2C works so “limited” is more correct.
I even believe that for many of the TOH I2C mode will suffice and they won’t need I3C mode.
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Hello there , I’ve also been emailing asking for a change in the delivery address. I’ve added the new one in the Shop, but it didn’t update the existing order. Please let us know if we should do something on our side, and if such change is possible.
Thank you very much!
It doesn’t matter what you think, it is matters what was advertised and sold.
The device is going to be
- incomplete (missing white cover)
- defective (I2C only)
- delivered when it will be delivered (“stop asking”)
Another “fun” tidbit is that customers need to CHECK FORUMS to know what is actually happening. Not their email, not their store account, but FORUMS.
All the above… does not make trusting Jolla as a company easy.
You get a free orange cover + free shipment of the white one, once it’s ready.
That’s handled as good as one can handle a problem like this, in my opinion.
Fair. But I’m sure they will provide a possibility to have this sorted out, in case you need the full functionality. That being said, most I3C stuff is backward compatible and can operate in I2C legacy mode, so an I3C TOH will often still function on the buggy boards. Just slower and without some more fancy features. That’s why they says most use cases can still be prototyped on I2C. For most people the practical impact is pretty small, I’d say.
I feel like they are pretty transparent with the shipping timeline as it’s currently planned, and they are more or less within the limits of what they initially communicated? Or did I miss something?
As someone who had some similar experience with a big manufacturer: They don’t handle those situations any better. And they don’t even provide some insights in their community forums. If they even have a forum to start with.
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I would say there is more clarity needed on telling individual pre-orders when there delivery window will be, in time to put in place contingency measures if that cannot work. A necessary corrective on an 8month pre-order with a summer delivery. While big companies don’t deal with this any better, they tend not to offer only an open-ended 8month pre-order purchase model.
I feel like they are doing it the right way. Communicate, when there is something to communicate.
If we keep in mind, that we’re speaking about a small company, using a (comparably) small local factory, for a (comparably) small amount of devices to be built … they most probably cannot pinpoint at this moment, when every phone will be shipped exactly.
I’d be more frustrated if they change my delivery windows 5 times than being a little bit vague, and then provide me with clear information once they are sure about it.
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And if I ordered extra orange one as well? Will I get 2 orange ones? And get a white one later? Handling the issue does not change the outcome: incomplete product.
I’d offer only the orange ones with other colours as accessories - smaller liability (price difference → refunding only the cover instead of complete phone is much cheaper; if someone really took this issue to consumer protection entities).
It doesn’t matter! I bought a car that can fit 5 people, not one that can fit only 3.
You skipped the last part: FORUMS Show me any other company with (somewhat) functional eCom that forces the customers to search forums for their delivery updates. Heck, imagine buying a car and having to check a Discord server chat for updates 
Side thing regarding “big manufacturers”: obligatory “you were supposed to defeat them, not to join them.gif” meme.
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