Jolla Phone update - deliveries started and other next steps

[rgp]

The C2 and its accessories were/are also sold on the same platform hence the offset

[koza]

@Jolla

shipping Batch #1 in the order of the orders

Please clarify.
Just to be sure, order number for voucher, or for final payment?

In my case i have two order numbers, voucher #44xx vs final payment #252xx …so i was about in first 250 who preordered but then i was awaiting with final payment for clarification hows it will be with VAT invoicing…

In case that last person who preordered batch#1 but completed final payment as the first one is the first in shipping queue?
Thank you

This information help me to estimate delivery date and plan my vaccation

[shansp3]

Hi there. I have been emailing the customer support for many months to change my delivery address. I am from Batch 1. No reply from them .

How do I update them my shipping address .

Tqvm

[klhooker]

I have the same question.

[PolatBirdal]

In case their reply is delayed, go to the Jolla Shop website, open your profile, and replace your default address with the new one. Maybe they’ll notice the change and update it right away; it would also be easier that way.

[klhooker]

Dropping the address at the Jolla Shop reported (very briefly) that this does not affect existing orders.

[shansp3]

You can add new address in the profile..but it doesn’t change the shipping address for the order unfortunately.

[klhooker]

I need to change the ship to address on my order because the forwarder that I chose has changed the address they use.

[stayerk]

Hello there , I’ve also been emailing asking for a change in the delivery address. I’ve added the new one in the Shop, but it didn’t update the existing order. Please let us know if we should do something on our side, and if such change is possible.

Thank you very much!

[PeegeeTips]

@pentti

I feel like they are pretty transparent with the shipping timeline as it’s currently planned, and they are more or less within the limits of what they initially communicated? Or did I miss something?

I would say there is more clarity needed on telling individual pre-orders when there delivery window will be, in time to put in place contingency measures if that cannot work. A necessary corrective on an 8month pre-order with a summer delivery. While big companies don’t deal with this any better, they tend not to offer only an open-ended 8month pre-order purchase model.

Community meeting on July 16, 2026

Name/IRC nick: PeegeeTips Topic: “I’m in batch X, and I’m away for a week at the end of Y, how do i coordinate on delivery?” Some details about the topic: A factor that arises on a 9-month pre-order backer project that delivers in the summer holiday period, but not really specific to my particular situation. This is a general question to clarify how pre-order backers coordinate with Jolla on target delivery windows and contingency if that cannot work. For example: I think I was the eighteenth b…

[pentti]

I feel like they are doing it the right way. Communicate, when there is something to communicate.

If we keep in mind, that we’re speaking about a small company, using a (comparably) small local factory, for a (comparably) small amount of devices to be built … they most probably cannot pinpoint at this moment, when every phone will be shipped exactly.

I’d be more frustrated if they change my delivery windows 5 times than being a little bit vague, and then provide me with clear information once they are sure about it.

[shansp3]

They finally replied the mail to get the new shipping address just a while ago.

[shansp3]

Just to clarify, so those who purchased the white one will get the orange device for now and get the white later with no added charges.

What about those who purchased the orange and ordered the white. Will we get refund then?

[stayerk]

Thanks for the update, and thank you for updating us! I imagine they’re replying accordingly to the order number.

[pentti]

From what I understand: They will send you the phone in orange, and refund the additional orange backcover you purchased separately. Once the white one is ready, you’ll get that one send free of charge.

[SomethingElse]

@pentti

They will send you the phone in orange, and refund the additional orange backcover you purchased separately. Once the white one is ready, you’ll get that one send free of charge.

It should be stated like this

@Kanthal

I get your point, it’s just that whatever could be huge issue for you might be completely irrelevant to me.
That’s why I suggested what I thought could be a solution to something you described as catastrophic from your perspective.

Not from my perspective, but from a neutral, sideline PoV. Especially if Jolla wants to expand and become a real alternative.

[shansp3]

Just to share my new address is updated at Jolla shop as well. Finally

[rgp]

As soneone who has ordered both covers (all 3 colours in fact), I’m happy as long as i receive all 3. No need for a refund as i have incurred no loss.

In fact i may be able to buy a usb headset and battery just in time to take advantage of the free delivery!

As for the comment about having to read on the forum, what difference does it make?

As long as the communication is there, and by making a blog post it’s right at the top of the thread and easy to find in its own category, that is all that matters.

They are a small company with limited resources, larger companies wouldn’t have to ask for a preorder, and most of these issues would be ironed out before the product was even launched.

[klhooker]

How did you accomplish this? My order still shows the wrong address.

[martinbook85]

As someone asked before in this thread,

Will the phones be sent out according to the order number from pre order?

Some of us in Batch #1 who purchased without VAT are worried we will be put further back in line. I am around number 4800 on my pre-order but received my payment link very late because things needed to be handled manually.

I really hope I’ll receive my phone according to the original queue from pre-orders.

Thank you!