There’s been some questions regarding the Batch #1 pre-order queue process. Let us clarify a couple of things:
- we ship in the order of pre-orders, i.e. the original pre-order number is the one that counts
- due to the process we use, we merge the original pre-order with the more recent final payment order, and with potential additional orders you may have made. Thus, customers will receive several tracking links automated from the system - something we can’t change for now. One of the tracking links is the one that actually moves all your ordered items. Note: if you have ordered bigger amount of items (>7 items or >2 phones) there will be several parcels (with actually separate trackings)
- if you have ordered using different email we won’t be able to swiftly match the pre-order # with your final payment order #. Such orders will take substantially more time and go to separate manual handling, which queue we clear once-a-week for now
As to the unfortunate email queue: yeah, it is still unfortunately very loooong and we get a lot of emails where the answer can be found (or if not directly found, easily asked) here at the very knowledgeable, responsive and supportive forum 
As you may have noticed, also we hang around here a lot, so please be welcome always consider raising your hand here at the forum, the place for which we have the most eyes watching 
Hope these clarify and thanks for echoing here at the forum, helps us a lot 