If you check your tone, people might be more willing to help you, as you say there are other ways to communicate.
Take a breath.
Read the following, Jolla Phone update - deliveries started and other next steps - #589
Is this part relevant to you?
if you have ordered using different email we won’t be able to swiftly match the pre-order # with your final payment order #. Such orders will take substantially more time and go to separate manual handling, which queue we clear once-a-week for now