#6589 still nothing …
Shipping Batch 2 before finishing Batch 1 
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Batch 2 has begun shipping. Excellent progress.
Not as fun when you were in the middle of batch 1 and still has not heard anything. Was kind of hoping that there were some silly issue with the order and that it was bunched up with other such orders from the first batch. So those could be cleared at the end of the batch. But before the next batch started shipping…
Waiting is fine, but the silence is really what gets me. Would it be so hard to drop an e-mail (even an automated generic one) when an order comes up that need some extra info, or manual processing?
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Last week email said on the 25/08 Batch 1 should be fully finished. if nothing happens by the end of the week i am asking for refund.
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Try PM’ing @Jolla about it with all the necessary details, there may be something small holding up your order, and they don’t receive nearly as many PM’s as they do emails so they’ll probably be able to process it relatively quickly.
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Please try this way you are not alone.
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- it seems that they only started doing 68XX three or four days ago (Thursday in the tracker). in the email last week, they said they will finish up batch1 soon, and as far as i can tell, the first batch2 only started today.
- there are a few things that they said require manual processing that they get to only once every week or two. your order may require manual processing for some reason that isn’t expected on your end.
- many folks in batch1 were not strictly in order. they are /generally/ in the order of pre-order number, but not /strictly/ in that order. maybe this is because they have multiple team members working on chunks, or maybe its by country or delivery service.
definitely PM jolla, but you will likely get your shipping notice soon anyway. your pre-order peers only started getting shipment notifications one or two business days ago. it is definitely not time to panic yet.
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Tracker has been updated with the latest data. Quite a few updated entries today but you guys already knew that!
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I’ve added my order to the tracker and it’s visible in the sheet. What happens next? Preorder number is 622x and in batch 1.
Copying (part of) a response I made before:
There is no need to enter your own information, unless you want to. It’s a community shipping tracker which means the community has pooled their information together to get a better understanding of how the shipping is progressing. By simply comparing your information to that of others in the sheet you should be able to tell whether your order should’ve been shipped already or not.
Every single entry is a community member that was willing to share (and update) their data with the rest of the community to get more insight. There’s undoubtedly community members that have not made an entry and simply use the community shipping tracker to snoop/compare to their own private data, which is totally fine.
I maintain the community shipping tracker and I want to stress that me nor the tracker are affiliated with Jolla. Making an entry will (probably) not get you your phone faster.
Regardless, I imagine there’s an issue with your pre-order. Jolla have mentioned in the past that pre-orders that have order numbers (payment) that were made with two different e-mails are handled manually and take a lot of time. Is this perhaps the case for you?
There are a bunch of people in batch 1 that haven’t seen a shipping e-mail yet so you’re not alone!
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Thank you. Your fast and detailed answer confirmed my suspicions regarding the function of the tracker.
AFAIK I have used the same e-mail address in all three ordrers (pre-order, “main order” and accessories). But the issue might be something else (or maybe it isn’t, I really have no idea). When I placed the second order I didn’t realize that I had a discount code with the same value as the pre order cost. After being in contact with the Jolla shop they cancelled the pre-order and refunded me for the pre-order cost, but the fishy thing is that they must have helped everyone else that didn’t see the their discount code in the same way.
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As a last resort you can try reaching out to Jolla here by sending a DM. But personally I’d wait until Friday.
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I haden’t reacted to this yet but thanks for doing this analysis Moripeluka! Both this and your previous post using data from the tracker have been both insightful and fun to see.
The LUX data is a bit misleading because poor @pentti’s package fell behind a cabinet or something during the shipping process haha.
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Just received my shipping email. 
Batch #3 shipping throughout September.
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Thanks for your table and useful info. I am also PRT. Batch 2, Pre-order 890x, Order 2420x.
@Jolla Looking at the above, looking at the community tracker and various other info in the forums and having received the email “Your Jolla Phone Batch #2 is ready to ship soon” I am concerned that my delivery may arrive while I am away, 10/09 - 21/09. What are my options to either expedite the shipment or (sadly) delay it? I am not keen to email the shop as I know they are busy people. Any advice would be appreciated. Thanks
In Portugal the delivery is handled by DHL. With the tracking link you can redirect the package to a local shop. While on travel you just need to check your email once every few days and forward the email with the PIN to your friend so they can collect the phone on your behalf.
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Thanks @moripeluka . The info about DHL useful
For DEU it is funny,
Posti >> no status change since start on all tracking umbers
DHL >> 14 CEST in transit to Leipzig
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-t 3 day before asking for a refund
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At this point, I’m just waiting. I’m curious to see the phone (and especially the OS) in person. I’ve already developed a small application—an IPAM tool to keep track of the subnet data I have scattered around. It works on the emulator, but I’d like to see it running on the phone…
But I understand the frustration…
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