Very nicely said.
After all Jolla is a very small company, making a ‘home made’ smartphone.
We can’t compare our expectations to the ones we would hold for multinational companies who have thousands of patents accumulated over the years.
I think we have to be forgiving and accept a reasonable amount of imperfections.
If we rent a room in a romantic boutique hotel in the mountains, we should rather be acceptant about the fly that made it into the room, which wouldnt have happened in the 5star hotel room in Singapore, sure.
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I hear this sentence so often on forums. Okay, they’re right, but seriously, every single problem is excused by saying, “They’re a small company, they’re a new company, they’re still new to this.”
These people claim to be Nokia’s successor, yet we, as a community, keep saying, “They’re still so tiny,” and constantly make the company seem lesser in our own eyes. I think that’s very wrong.
I don’t know, but calling a company small—especially a company that carries Nokia’s legacy—really hurts me. Shouldn’t it? You tell me. =/
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Jolla is only a fraction of what Nokia was, so also missing knownledge or experience in some areas.
We are a strong community, we will find solutions together.
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What the guy actually means is that you paid something like €700 for a product, but judging by its overall quality, my guess is that it’s more like a €500 product—and it’s a product that only came into existence through pre-orders. In other words, it probably hasn’t even gone through nearly as many testing stages as your Google Pixel did. That’s why he’s saying there are bound to be defects and chronic issues, and he’s right about that. You can’t expect a phone like this to be flawless like an iPhone and to hardly ever have any chronic issues. Of course a phone like this is going to have chronic problems.
I wholeheartedly believe that. Hope is still blossoming here.
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Please, back to the topic.
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Shit happens, Nobody is proof of it. If you never made any mistake, congrats, but live with it that I would call you a liar. And be happy that your boss didn’t react like you did, if you made some mistakes in the past.
There is NO absolutely NO manufacturer on this planet who hasn’t delivered a faulty device.
The question is only how you handle those things. Some will tell you to hold your pone differently is the solution and there is no faulty device (that was as I remember I more expensive phone). Some will ignore you. Some will go bankrupt because of production failures. Some will offer you workarounds, some…
There are a million ways to handle problems.
But the first step should always be:
Analyse the issue, before doing anything else!!!
Is it a batch issue? Is it a design issue? Is it a material issue? Is there a way to avoid that? Should I stop delivery? etc.
There are so many things that need to be taken into account, that it simply don’t make sense to immediately react on some complaints. Going into a discussion, without having any knowledge is senseless, if not foolish.
So how about, giving Jolla some time to investigate and answer after that, instead of starting useless rants?
If you got a faulty device you still have all rights of the EU legislation, so what’s your point?
I have absolutely no clue!
I’m still happy to probably receive my two devices tomorrow, if tracking is right.
If there is a problem, I’m sure there will be a satisfying solution.
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I agree, we need to see the results of official investigation. If this is production/design defect they may want to halt the shipments for next batches and implement new HW revision (with new I3C board, better dust protection etc.). For existing shipped devices they shall offer service/replacement/etc. It is not whether or not mistakes are made - it is reaction to those what separates good companies from the rest.
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I think some people have forgotten or missed, Jolla had went with the more modular / self-repairability approach, which means JP26 doesn’t have an IP dust/water resistance.
Normally on IP67/68 devices manufacturers place a tiny foam or silicone ring around the front camera lens frame.
Without that seal pocket dust coming in through the earpiece mesh can easily migrate over to the camera module.
On the bright side, since the phone is meant to be serviceable, opening it up to clean it should be pretty straightforward. Some might be able to add an their own DIY micro-foam ring/tape seal around the camera housing.
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I hate to mention this but if you look at the commerce.jolla .com it does not say it is DIY phone. It is being sold as fully featured product. Second point being it is matter of time bigger dust particles/moisture etc. damaging front camera. Third point being the 650 euro price - I am not sure about inflation levels in the EU but 650 euro is still hefty amount of money, it is not the cheapest phone, so it brings certain quality requirements and expectations.
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@rdav Yes, absolutely. Fixing this problem obviously cannot be pushed onto the user. Dust getting inside is already a risk in itself, but logically, if dust can reach the camera this quickly through the earpiece, the situation could be disastrous if someone tried to clean their phone with a wet cloth. So there either needs to be a warning or the problem needs to be fixed altogether.
I like to remind again, that you bought a higher-priced, low-volume more modular Linux phone from a small independent company which always comes with distinct trade-offs. Choosing repairability, an alt-OS and niche hardware means edge cases will exist and community problem-solving and DIY tweaks have always been part of this ecosystem.
Maybe the Jolla can get another vendor partnership made, who can make more of mainstream phone easily. They did hint that there was some negotiation going on other than Commodore one
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No, but it says
Do It Together (DIT) Linux phone, shaped by the people who use it.
For a device designed by a small group of people under a really tight schedule, it is a really nice phone.
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For the price Batch 1-3 people paid for it I fully agree - it is awesome.
Now think about people paying current price (650-700+) from site. I know about RAM shortages so no need to explain the basic stuff here. But after people pay such cost - I bet they would be less than happy to accept defects (if the issue is confirmed to be such defect and not one off issue).
We speculate a lot here.
In the end one small rubber might fix it.
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Take it from the Apple playbook, and think them as a design choices or features… Or in worst case, “small defect has been detected in a limited number of devices”, or what ever they always say when they have to come clean with issues bad enough to warrant free repairs for millions of users (and then quietly fix the issue in the next model).
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[OT]
I’d be happy to support Jolla in the trials, successes and failures.
(Well, I would be more pleased if I can get a phone, but can tolerate errors).
I don’t believe they are making super-profits on our backs.
If we compare phones made by what… 50’000 people, to the J2 made by 20 people,
Isn’t the efficiency spectacularly better?
And after all, Jolla allows us to see an ideal become real.
What else? Keep the N9, N900 or Motorolla?
Thank you Jolla.
[/OT]
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Very well said. Totally agree.
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Oh man I have this happening to mine! How did you go about fixing this?
I’m maybe underthinking this greatly, but does this not seem like something that could be rectified with a little basic disassembly, a gental clean and estimated €0.30 O-ring sticker?
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Absolutely.
(20 characters)
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