@Jolla
As transferring data (twice!) & sending back the old faulty phone is a huge hassle - to set our minds at rest, can you please let us know the Shipping Date by which the dust issue has definitely been fixed?
(Of course we must bear in mind that before that shipping date, only some customers will be affected.)
It would also set our minds at ease to know when you have finished contacting all affected customers, so that the rest of us know we are not affected & don’t have a ticking time bomb…
Boy am i happy that I did not install the gorilla glass yet.
Is the new phone going to be shipped first and then the faulty unit back? This would make a lot of sense from the data transfer point of view.
I assume that the repaired unit will also be the one with the higher RAM specification (and maybe with the new I3C board?).
EDIT: @jolla I hope I can choose to which address to ship the replacement phone, since the faulty one was shipped to my holiday address (EU country 1), whereas I will be returning soon to my home address (EU country 2).
Generally you send your faulty phone back to the manufacturer & they then send you a fixed/replacement phone (some weeks later). So you need to use an old phone in the interim, which means transferring your data once to the old phone, and then again to the fixed/new phone.
I don’t know how Jolla intend to handle it, but the above is how massive companies like Samsung handle things.
Until it’s clarified how they are handling this, and finished informing us who is affected, I don’t plan to take my new phone out of it’s box.
In the past I had had the situation in which Apple sent you a new device (iPod) and if you did not send the faulty one back within a certain time, they charged you for it.
My experience is that an “unclear defect/warranty case with repair” needs you to send in your device first, which you will then receive back fixed at some point in time.
When the manufacturer needs to recall a device/it’s definite, that the full unit needs to be replaced, you get a new one, and send the faulty one back in the packaging the new one came in, which includes a shipping label specifically for that purpose.
That’s at least how my last experiences worked out.
Thank you Jolla again for fixing this with confidence
I atleast feel very good with the stated IP ratings.
The pizza test is more than enough to convince me that the front camera functions without excess fogginess.
It’s kind of sad to let go of my device because it is the device handed over to me as the 12th device at Day1 event
Maybe I have a lottery chance to buy it back as refurbished later on..
Yes, but you will have to scan QR-codes, and that doesn’t always work with back camera.
At least on my X10III, I many times have to turn the phone around and scan with front camera.
At the end they know which serial numbers where made with the faulty seal. I received mine too but I did not yet had it in my pocket due to this issue. My serial ends with 2252. I don’t know if I’m affected and for sure many of us don’t know this either. My eyes are not that good and I don’t have a high grade camera to check if the seal is good yes or no….
I’m not sure whether the size of dust particles can be compared to that of gas atoms or air molecules.
Take the example of face masks: they trap dust but allow air to pass through.
But if there is a rubber seal between lens and cover, no air should either go trough. At least very low pressure air (not affecting the position of said seal). Air like the air that results from very slightly blowing through the mouth.
Did you ever had a divers watch?
They are water tight for up to 300 meters under the sea, handle extreme pressure and pretty much any environment. Yet every manufacturer recommends to avoid showering with one because steam can penetrate.
Anyway, didn’t see any dust on my device yet but I guess when I start using it as a main device it will accumulate.
The only thing I wonder now is if we should send the phones with TOH attached when the time comes, given that many of as early backers have 3 out of 4.
But anyway, we will see how it goes when the time comes!
If air can’t enter then it would be air tight, wouldn’t it? Seal is probably designed to hold of X sized particles, but not to be fully airtight. Plus the moisture spreads over larger space than just front camera, humidity is probably lower at the camera housing thanks to the sealing.
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Seal is probably designed to hold of X sized particles, but not to be fully airtight. Plus the moisture spreads over larger space than just front camera, humidity is probably lower at the camera housing thanks to the sealing.