Exactly! I actually find it unbelievable.
3 Likes
Not really the fault of Jolla. The matter was not raised early enough for a prepared response from the team, I only thought to ask late yesterday about what is in the pipeline. It was mentioned that any other questions will be in the next community meeting. Anyone else could have asked well in advance as well on the forum thread and yet nobody else opted to. It’s also been mentioned here that they are replying to Zendesk tickets on issues with C2s, so your best bet sounds like filing one and being patient.
Asking vaguely about the “elephant in the room” was met with a “?”. @nephros never clarified what they meant and the discussion at the time was around Qt6. Seems like an appropriate response to me to a vague remark.
It is incredible that after so many years and after some pretty extreme roller coaster experiences (e.g. tablet) they still have these communication problems at Jolla, which lead to frustration and misunderstandings…
4 Likes
Got mine yesterday. Charged it over night (battery was 58%) and booted it up a few minutes ago. Setup went fine, wifi connection works. I have no sim inserted, i will do that later. Aurora store and f-droid installed but after that the icons are gone 
No other issues so far. Now, after update, aurora store and f-droid showed up 
Testing calls and sms later.
2 Likes
I was honestly surprised they actually started delivering the devices instead of just keeping the money like they did with the tablet! 
The fact that most of the phones are arriving in an unusable state has, in a way, restored my sense of order.
4 Likes
Well, if it had been me, and I had known about such serious problems in advance (which they clearly do because apparently they are now asking some people to return their phones) by just reading the feedback thread Jolla actually started themselves, I would have had an update already prepared on the problem and what was being done to fix it. I mean, seriously, they have to be asked formally before they can say anything?
When serious problems occur like this it is sheer folly for the company (any company) concerned simply to say nothing and not even openly acknowledge the problem. All this does is hurt customer confidence and the company’s reputation that they know what they are doing.
At the very least they should be providing regular updates about their progress - even if it is either limited or difficult at this stage.
3 Likes
There is no hope for in-house fix for the spinning wheel of doom. Arm yourself with nerves of steel, return device, pay shipping, and hope that the next device you get actually works…
3 Likes
Same. Mine is on the way back to Tampere 
I do wonder why they haven’t just sent out an email to all customers of the C2 with the instructions for first use they’ve posted on this forum. Seems like a much easier way to avoid any more future bricks than hoping people accidentally stumble upon crucial advice on a user forum before they start playing with their shiny new toy.
(In the EU) the seller has to pay for shipping if the product is defective and needs to be returned, either up-front (e.g. by providing a return label) or after they’ve received it.
5 Likes
You should not be paying for shipping to return a product with an acknowledged severe defect, nor should you be paying shipping and/or import duty for the supply of any replacement product. Jolla should be covering all the expenses involved in rectifying a fault of their own making. You should ask them for assurances on this.
5 Likes
I don’t think there ever was. If you can’t get network connectivity working then I can’t see how fixing the problem with an over the air update (as was originally suggested by Jolla) was ever going to work.
1 Like
To be transparent here. I also got an answer on my Zendesk ticket with the same reply.
The added PDF file contains information about the shipping costs with the 2 options:
A) You return the phone to us. We send a fixed one to you with an upgraded OS installed
on it as soon as the defect has been fixed. We refund the costs related to sending the
phone back and receiving the fixed phone.
B) You return the phone to us. We cancel the purchase and refund the phone price and
other costs related to receiving and sending the phone back.
So in general I am happy with this approach.
15 Likes
You are right and as @RXShorty stated - I misspoke. Didn’t read the attached PDF.
Given the situation, their offer how to handle the situation is really good and a practice I haven’t seen in a looong time.
3 Likes
Actually, there could be - the common way of updating firmware on devices (e.g. car infotainment) is by placing sd card into card slot with update image and then OS recognises that and does firmware update.
But, if such capability is not implemented in SFOS, then no, there is nothing you can do except returning device back.
A diplomat is somebody, who think twice before he is silent 
This is the business Principe which Jolla use. Of course, the lack of communication in the FOSS community is very disappointing, but don’t forget: Jolla is company who do business and try to survive.
We are damn lucky, that SailfishOS matured till the version 5.
Many good mobile OSes from other (much bigger) companies didn’t survived for 11 years!
I wish also more direct communication between Jolla and the community, but i understand why they share information the way: “as few as possible, as many as necessary”
6 Likes
I really wanted to not have to return the device and find a solution, but in the end I’m also trying with Zendesk. If someone manages to solve it without sending it back, please let me know! I wrote the bug report, I’m waiting patiently. It was a shame to put the screen protector on the phone. I think that if there will be a new device, I will no longer receive such a gift. In any case, this should be the biggest problem. It’s going to be a long road. It takes about 2 weeks to get back from Hungary, and then, if I really get another device, it will take another 2 weeks to get here. In the meantime, I will remain an active member of the community, paying attention to what is happening. And if I receive Zendesk’s reply, I will let you know.
2 Likes
I received the shipping information mail last Friday but posti.fi has not received the parcel yet.
Hopefully Jolla has stopped all further shipments until the bug has been tracked down and fixed. I guess this will save a lot of costs and goodwill.
Since the first C2s are on their way back to Jolla, Jolla should soon be able to analyzing the failing phones. I would not be surprised if unintended switching on during shipment and some random attempt to connect to wifi network might be a problem (since so many C2s arrived in a switched-on state)
2 Likes
Good luck! (20 characters)
I’m on the same situation as you, I did email the Jolla shop asking for an update and adding the note that I don’t mind extra wait if Jolla requires my phone to stay behind for further testing amd quality checks.
2 Likes
I (almost) fully agree, but in cases like the one with JoOppen (Feedback on Jolla C2 - #322 by JoOppen) and many others in which the Parcel seems to not have left Jolla yet, they could have simply informed about a pause in the deliveries until the issues are solved… (if this is the case for such delay)
2 Likes