Feedback on Jolla C2

Devices
#317

To be transparent here. I also got an answer on my Zendesk ticket with the same reply.
The added PDF file contains information about the shipping costs with the 2 options:

A) You return the phone to us. We send a fixed one to you with an upgraded OS installed
on it as soon as the defect has been fixed. We refund the costs related to sending the
phone back and receiving the fixed phone.
B) You return the phone to us. We cancel the purchase and refund the phone price and
other costs related to receiving and sending the phone back.

So in general I am happy with this approach.

15 Likes
#318

You are right and as @RXShorty stated - I misspoke. Didn’t read the attached PDF.

Given the situation, their offer how to handle the situation is really good and a practice I haven’t seen in a looong time.

3 Likes
#319

Actually, there could be - the common way of updating firmware on devices (e.g. car infotainment) is by placing sd card into card slot with update image and then OS recognises that and does firmware update.

But, if such capability is not implemented in SFOS, then no, there is nothing you can do except returning device back.

#320

A diplomat is somebody, who think twice before he is silent :wink:
This is the business Principe which Jolla use. Of course, the lack of communication in the FOSS community is very disappointing, but don’t forget: Jolla is company who do business and try to survive.

We are damn lucky, that SailfishOS matured till the version 5.
Many good mobile OSes from other (much bigger) companies didn’t survived for 11 years!

I wish also more direct communication between Jolla and the community, but i understand why they share information the way: “as few as possible, as many as necessary”

6 Likes
#321

I really wanted to not have to return the device and find a solution, but in the end I’m also trying with Zendesk. If someone manages to solve it without sending it back, please let me know! I wrote the bug report, I’m waiting patiently. It was a shame to put the screen protector on the phone. I think that if there will be a new device, I will no longer receive such a gift. In any case, this should be the biggest problem. It’s going to be a long road. It takes about 2 weeks to get back from Hungary, and then, if I really get another device, it will take another 2 weeks to get here. In the meantime, I will remain an active member of the community, paying attention to what is happening. And if I receive Zendesk’s reply, I will let you know.

2 Likes
#322

I received the shipping information mail last Friday but posti.fi has not received the parcel yet.

Hopefully Jolla has stopped all further shipments until the bug has been tracked down and fixed. I guess this will save a lot of costs and goodwill.

Since the first C2s are on their way back to Jolla, Jolla should soon be able to analyzing the failing phones. I would not be surprised if unintended switching on during shipment and some random attempt to connect to wifi network might be a problem (since so many C2s arrived in a switched-on state)

2 Likes
#323

Good luck! (20 characters)

#324

I’m on the same situation as you, I did email the Jolla shop asking for an update and adding the note that I don’t mind extra wait if Jolla requires my phone to stay behind for further testing amd quality checks.

2 Likes
#325

I (almost) fully agree, but in cases like the one with JoOppen (Feedback on Jolla C2 - #322 by JoOppen) and many others in which the Parcel seems to not have left Jolla yet, they could have simply informed about a pause in the deliveries until the issues are solved… (if this is the case for such delay)

2 Likes
#326

Indeed that is good news - Jolla has clearly done the right thing and what they are obliged to do under EU law.

It does sound as though there might be a a while to wait as they don’t appear to have a workable fix to the problem yet

but better that than more failed phones.

1 Like
#327

I understand that it is not easy to communicate in an unexpected, unclear situation.

It would be helpfull, however, if Jolla would publicly acknowledge the problem without providing a solution but indicating what they attempt to do, for instance: waiting for returned phones, analyzing the problem and only then searching for a solution

3 Likes
#328

I’ve just looked on my X10 III (on the latest 4.6) and I can’t find the Factory Reset option in Settings either. I’m sure it always used to be there - Jolla used to advise re-flashing rather than return to factory settings (as the latter would take the phone way back in releases if you’d done OTA updates, and then you’d have to do all those OTA updates again).

Am I looking in the wrong place, or has Jolla now removed this option in recent releases?

#329

This is also the case for me:

Waiting for item
29.10.2024 06:58
The shipment is on its way to Posti

Still happy with my XZ2 Compact Community-Port i have no Problem in waiting longer if they are able to flash it with a newer Version, which prevents this Bug.

1 Like
#330

Assuming that the problem (a.k.a. THE BUG) is a software/encryption one and that it can be solved by just flashing the phone with an upgraded version (newer than 5.0.0.21).

  • What is the situation for the ones with a working C2 from scratch? Can a future OTA update provide the same “low-level” effect as if the phone had been freshly flashed?
  • When the factory reset feature is introduced, to which version will the device jump back? If it jumps back to the 5.0.0.5, I would be scared to dead to perform such reset…
#331

You are right…this feature used to be the last in the settings menu with a big X and in my 10 III is also gone.

#332

If I am not mistaken, the factory reset option was removed a while ago (at least from Xperia 10 ii support on)

#333

When the factory reset feature is introduced, to which version will the device jump back? If it jumps back to the 5.0.0.5, I would be scared to dead to perform such reset…

So they should be flashed to a later failsafe Verson in this case.

#334

Removing this feature may be feasible (and not a big issue) for a phone for which you have flashing images available. But for the C2…

#335

I seem to remember that was said by the British Prime Minister Edward Heath at a dinner reception in 10 Downing Street in the early 1970’s (yes, I am that old!) as more of a witticism than anything else, the subtext being think carefully before you do say anything as words have real consequences in diplomacy.

Nevertheless, its always a good idea to think before you speak, especially for us lawyers :wink:

2 Likes
#336

Presumably any re-flashing or updating firmware would also involve unlocking the C2s boot loader (I had to do that with my XA2, XA2 Plus, Xperia 10 iii)? Maybe that isn’t supported or would void any warranty provided by Jolla/Reeder?