C2 came in charged to 50%, charged to 70 % and booted it. Initial setup was shown, setting the code went ok but on next screen it but didn’t allow to click ‘connect’ button which did nothing. Had to skip network and therefore account setup. After setting the timezone, system started and initial tutorial was fired. Trying to connect to wifi as usual from settings but it said I should reboot. Before that I tried inserting the sim at this point, which was not discovered, so in the end I rebooted. The phone is stuck on endless boot after typing the correct code.
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the C2 is a huge leap forwards into getting serious phone hardware to the community.
I find that the community adaptations are of higher quality than even the official Xperia adaptations. Like suspend doesn’t even work properly on some of the devices, fingerprint crashes out, modem etc. All of this is consistent.
but in the end C2 is an investment into the future of SailfishOS and JollyBoys as a company.
How about investing in community projects, the developers who work hard porting devices, and updating the dated software like the browser, how did they repay the community? By giving them a phone that they have to pay a lot of money for, of course!
I want them to survive as company and have a choice of freedom not bound to either Apple or Google.
As do I, the goal is still and will continue to be the same for all of us.
that our dear sailors will work their ass off to get things right.
By sending people bricked phones? There doesn’t seem to be much QA at Reeder seeing the amount of issues the community have been experiencing. I don’t blame Jolla too much on this.
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Hi Rainmake, I did try security code 00000 (5 x 0) with a SIM card and without a SIM card inserted. The response everytime was “Incorrect security code”.
On power recycle and entering my added security code, it is accepted but then the wait state (the turning circle) for ever…
A pitty all the headache, the C2 harfware is lovely and robust.
I’m glad that there’s a number of users who can start testing it and Sailfish 5.
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Since this problem with security code / encryption affects a lot of us I think the wisest thing to do now is to open ticket on zendesk, as already pointed out by @eson
I think currently this is the best way to make this problem more “visible” to jolla. Browsing through countless posts on forum over many topics might not yield good (or fast) results.
Also, if we are prompted to return our devices - zendesk is the best channel to do that so we (and jolla) can track each case individually.
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Just received 2 devices. One was powered on at 33% and showed the language selection menu. During unpacking (getting the phone out of the bag) we inadvertently swiped left two times and thus have automatically set up the device. Maybe that can happen during packaging and delivery too? Could that explain the unknown encryption codes?
The other phone had a completely empty battery.
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Restore Data from XA2 (4.6) Backup
First boot trouble (solved with USB mice)
password not restored (email account)
Data (4G)
Sending Calling
Receiving Calling (Orange France)
Receiving SMS
Sending SMS (Orange France)
DTMF not working on call
Wifi on 2,4 Ghz at 54 Mb/s only, not negotiate on 5 Ghz
predictive keyboard not working
no fingerprint sensor 
no improvement for the browser
I’ve been using Sailfish since the release of the J1, I support the initiative, but now I really don’t see the evolution, and I’m getting tired of not having working basic features (like a working browser).
At this time this is not usable. And less usable than my old XA2. I switch back to XA2 on Sailfish 4.6 for daily use.
Android support not tested yet, not necessary because C2 is not usable at this time.
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That has nothing to do with the C2; it has always been so, and it’s on purpose. Account passwords are not included in backups.
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I also have some bluetooth disconnect, usually after a few minute of usage. Android App and native one are both subject to those disconnections.
Rebooting the speaker and reconnecting via the bluetooth menu work, even though this is a bit annoying.
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The device arrived today.
I immediately put it to charge because I read the post about the first launch.
When I put it on the charger, it turned on by itself and the language selection started.
The first setup took place without selecting the Wi-Fi network. I read that this was a problem for many people, I was also forced to move on because there was no way to select the network.
As a precaution, I went into the settings. Here, I tried to take all the safety measures so that the device does not shut down. Turning on developer mode was unsuccessful, bluetooth and SIM operations did not work either. At that point, I already guessed that I was walking in similar shoes as the others. (for them, the Wi-Fi network selection was the point that failed).
Since every step seemed to fail, after a bit of thinking I thought the best thing to do was to leave it on the charger and reboot the device to see if it would boot. It turned on, I entered my code, but the loading screen spins non-stop, I think it’s completely stuck.
Presumably, I am also one of those to whom the device was sent in the very first round, and this may be one of the reasons why I noticed a similar error to the first commenters.
I am confident that it can be fixed without sending it back, I will try to follow all the steps I receive from Jolla in the future.
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I wonder if there is a way to download an image of the SFOS version for the C2, load it onto an SD card and then start the boot and installation process from there?
I was able to set up my Jolla Phone but after a restart my C2 hangs after entering my security code (the wheel spins but nothing happens). I have no access to my phone, a factory reset does not work
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My 2 cents:
- fancy box (a newer version of the J1 box
) - stylish device big enough for my bad eyes
- Sailfishos 5.0 looks great. Good job!
- 44% battery at unboxing. Like every mobile I have it charged first.
- Setup runs smooth but not the WLAN setup. Here no keyboard appears. Maybe this will cause in changing the keyboard language. So maybe finish the setup w/o changing the default languages. After setup restart the keyboard with one of the helper programs in the setting app.
- the update to the latest Sailfishos version went fine.
A nice device for developing!
I run in 1 mess:
- the store app tricks me in installing the android appsupport at the first start. I hope deinstalling of appsupport will result in a clean state. Or is a factory reset needed here?
I have exactly the same problem with my device. The wheel spins but I can’t access the system. In the meantime, I read several older posts related to encryption, the “boot disk” would be of interest to me as well.
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Got mine today. Ordered a phone got a tablet. Even so it looks quite nice, It is reaaaaaally huge and heavy. Build quality seems to be good so far. Anyway I’m already missing a fingerprint sensor.
I got it with just 21% battery load. Anyway, setup went fine and after I loaded it to 80% I updated to 5.0.0.21, which as well worked flawless. Will have a closer look at it the next days. I doubt it will be my daily driver. It is simply too big for me. But nice to have a spare phone and a toy to play with until there is a fully functional version for my Xperia 10 V.
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It arrived with nothing missing or broken. Charged it to ~80%, then turned it on and proceeded with setup (note, I didn’t put SIM in yet). Connected to 5GHz WiFi just fine, and setup went without any hiccup. Updated also without problem. So far, Chum is not installable as it’s probably missing repository for Sailfish 5.x. Phone is slightly bigger than my work phone (moto e32s), and that one is already big enough 
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Hello All,
got the C2 a couple days ago.
Phone worked fine until upgrade of the OS.
After upgrading the OS to v5.0.0.21 the android app support died and I experience the same issue the I had with android support on my previous Xperia X10.
Here is the mentioned android app support issure.
Only adjustment that was made was turning on the android dev options and the touch visualization…
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My turn,
- the phone (what a slab!) was on when I opened the box, showing the language selection menu
- connected it immediately to the charger (battery was at 50%)
- could select the language, input the encryption PIN (6 numbers) and login with my Jolla account
- so far everything as it should be
- I have not installed Android support
- 5.0.0.21 is being downloaded
- The phone gives a good impression, but has small manufacturing mistakes. In the corners along the back side, I can see what seems to be glue rests. Is not that bad, since the cover will hide those
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No typo? For me the last update is 5.0.0.21.
Yes, sorry, my bad. 5.0.0.21 meant.
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I received it on Monday after DHL went 'round Europe to get it to me.
It was shut down, 50% percent, plugged it in and the charging ‘act dead’ screen started, then I think I had to power on for the language selection. Lucky me, touchscreen worked, wifi worked, enabling developer mode worked. I made a copy of the recovery partition…
As others have tried already, I didn’t find a way to trigger fastboot mode. Recovery mode might be disabled because it is a soft boot into the same kernel nowadays, but no power/volume/USB combinations helped me.
The device is bigger than my Xiaomi Mi Note, however, without the rubber case, it is comparable with that one (with the case). But it is also lighter and thinner, and I really appreciate the flat screen (as opposed to the rounded Xiaomi one).
The build quality is very good, my intuition says that this was a device to show off, from the outside It is also a smudge magnet 
The rest of the hardware is pretty mediocre, but the screen is bright enough, sharp enough (one zooming homescreen animation shows a bit antialiasing flicker and that’s all) so I am happy. Camera is mediocre, vibration is alright, but speaker is tinny. Also, lack of other peripherals as known.
I’m trying to post some semi-darkness IPS comparisons with Xperia 10 mark1. You will notice diagonal shots are the worst - that is the reality of these displays.
All pictures are with the same 1/20 exposure F4 same lens etc.
Now from the bottom, there was some computer monitors light when turned them off, notice that C2 lowers the brightness. So, bottom, full dark vs some ambient light:
(the Xperia might have still caught a ligth from another room, but you get the dimming difference)
Bonus picture: Xperia 10, Zenfone 8, Mi Note 10, Jolla C2
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