I have a Xperia 10 and X 10 plus. I know this has been discussed on JT a lot of times but it is driving me cracy:
I sent both devices back and got new ones, without any change. Both are sometimes unresponsive (touchscreen) even after a reflash. I just reflashed and could not even enter the lock code.
What helps: Staying on the fingerprint sensor
laying the device down
pressing power on and off several times
bending does NOT help
this is driving me nuts. I’d be glad for ANY help, tia
seems this has been a problem since Jolla1
I have the same here with X10 plus. Actioning the power button helps. Sometimes one need to push it twice. The phone itself continues to run normally, so this is just a matter of stale UI. If you’re logged into the phone via ssh, you can see that it runs normally. Switching off dalienalvik helped for me. You may try that. I use mainly SFOS Apps, so I’m not too dependent on it.
I’ve being there…merely unusable device due to unresponsive screen…drove me mad.
(The phantom touch input was just the cherry on top - main issue was the unresponsiv screen.)
After replacing the battery the issue disappeared completly.
I’m convinced the bad assembly was the cause of the whole madness in the first place.
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press the top and botttom edges and slightly bend slightly , helpsallways
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personally I think it is a combination of HW and SW
It only appears when aliendalvic is active and several android apps are running.
I had it yesterday without aliendalvik running. I will try the solution from pawel, once it appears again. Isn’t this an issue of warranty by Sony? Hm… Thanks @tobset I think your comment enlightened the issue and we can close this
If it is warranty they will deny repair due to the unlocked bootloader… https://developer.sony.com/develop/open-devices/get-started/unlock-bootloader/
EU law still mandates they repair it, regardless of whether the user installed unofficial software on it. It’s only if the manufacturer can prove that the problems were caused by installing unofficial software, that they can refuse (to pay for repair costs).
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That is the fact.
But if Sony does not care about?
Especially as you explicitly agreed on that when requesting the unlock code.
Would you sue them at court??
Customer’s rights organisations can do it in your stead, but usually writing a strongly worded letter is sufficient to make them follow the law. E.g.
- By refusing to repair my device, you’re in breach of EU law
- I’ll report this to national media
- I’ll report this to the customer’s rights organisation (which has excellent lawyers)
- …
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Thanks, I have questioned the denial and keep you guys posted.
The forum does not allow me to repost the text twice, so here the link to my reply: Claiming warranty on Xperia 10, should I reflash Android, lock the bootloader?
I take back all my claims that this is a hardware (only) problem:
I installed Lineage OS on my 10 and 10plus and the screen works flawlessly. something in the sailfish display / touchscreen driver must be faulty.
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I had the same problem after about 1 and a half years of use. I confirm that after replacing the battery the problem has been solved.
Sometimes the same freezing touchscreen thing occurs on my Xperia 10, but in most cases after 20 sec - a few minutes the screen comes back without doing anything but wait.
It happens mostly after changing something regarding network, e.g. mobile data, VPN, WLAN or tethering on/off using top menu. So I assume strongly that the screen freezes while system is busy with network configuring issues and does not care about the touchscreen until ready.
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Probably a bug in the security system. The problem was eliminated after disabling the fingerprint lock.
I have this issue on my Xperia 10 ii.
It happens EVERY time I leave my house.
The solution is to switch off WiFi- as soon as I do this, the freezing stops.
We live in a big city, and obviously there are many WiFi networks around….
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It happens randomly, also on Android, Wlan, power on off, fingerprint… it’s all coincidental
I have the vague feeling that it has to do with the capacitive touchscreen somehow requiring that skin contact is made to the phone chassis. When using a rubber (non conductive) case, this contact is hardly made, thus rendering the touchscreen unresponsive. When it happens, sometimes even hitting the power button multiple times doesn’t work immediately, but when touching e.g. the camera though the case’s hole, it works. Just a theory…
I think this should be moved to the bug reports. Can some admin do that? Or should I just open a bug report?
In fact, the suspicion of hardware failure has prevented all investigation. But IMHO it is not a hardware issue. If my 10 plus stops working there are two ways of getting it back that are mutually exclusive:
In one case, push the on/off button once and open with fingerprint
In the other case, the fingerprint opens the phone, but the screen remains unresponsive. In this case push the on/off button to switch the screen off and push it again to switch it on. Then swipe left and phone runs normally.
I have this on my two Xperia 10 plus. IMHO this is a bug in the lock screen program. It randomly triggers the lock-screen program even after a short inactivity. It is a VERY ANNOYING bug, because it also often happens when one tries to pick up a call.
I have no issue with WLAN or any other thing. Just a screen becoming unresponsive. Sometimes if it went unresponsive and one waits a bit, it comes back. As if the CPU was maxed out. But it isn’t.
The fact that it can be rescued with the on/off button indicates that something is triggered unduly that is reset by locking/unlocking the screen. Unfortunately I do not have the tools to look in detail what happens when the screen becomes unresponsive. But it so often that it can be reproduced anytime.
Taking into account that Xperia 10 III users also have difficulties with application responsiveness, I’m a bit concerned that replacing the Xperia 10 doesn’t buy me anything if I remain in SailfishOS.