[4.5.0.16][10II] Whatsapp media not readable/not storeable (solved)

Bug Reports
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1

REPRODUCIBILITY: always
OS VERSION: 4.5.0.16
HARDWARE: Sony Xperia 10II
UI LANGUAGE: DE
REGRESSION: yes

DESCRIPTION:

In Whatsapp I can only see blurred images from media which was downloaded before the upgrade.

PRECONDITIONS:

Given Sailfish with version 4.4 installed
and Android AppSupport installed
and WhatsApp installed
Whatsapp message with an image
and image downloaded in Whatsapp

STEPS TO REPRODUCE:

  1. Update to SailfishOs 4.5.0.16
  2. Open WhatsApp
  3. Click on the message with the image

EXPECTED RESULT:

image should be viewable

ACTUAL RESULT:

Message(translated from DE) appears saying “Download failed. No internal storage exists. Please deactivate it as an external drive und retry it”

MODIFICATIONS:

When installing my Phone I transferred the WhatsApp folder from my old device, but it was already on 4.2.

ADDITIONAL INFORMATION:

I have a real sd card with exfat

The workaround works until reboot. Then it has to be applied again.

2

I’m unable to reproduce it using v. 2.23.1.76. How is your SD Card configured? Is it mounted? Are the pictures stored in your SD Card?

3

The same happened to me. You just have to assign writing permission to the Whatsapp media folders (android_storage->WhatsApp->media) again. This has to be done via console, unfortunately…

4

Can you tell me what is the right user and group? On my system it is user 501023 and group is appsupport-media_rw

Bildschirmfoto_20230203_001
Bildschirmfoto_20230203_0011080×2520 251 KB

5

I’m having the same issue on my phone. Same permissions and user/group.
Also, the SELinux context and permission make sense to me:

root@Xperia10II-DualSIM:/home/defaultuser/android_storage/WhatsApp$ ls -lZ
total 24
drwxrwxr-x    2 501023   appsuppo u:object_r:media_rw_data_file:s0      4096 Feb  4 02:00 Backups
drwxrwxr-x    2 501023   appsuppo u:object_r:media_rw_data_file:s0      4096 Feb  4 02:00 Databases
drwxrwxr-x   13 501023   appsuppo u:object_r:media_rw_data_file:s0      4096 Nov  6  2021 Media
6

Please see the comment [4.5.0.16][10II] Android App Audible is unusable saying SD Card required - #11 by Mazoon - that brought the media gallery of WhatsApp back as well. Be sure to follow all the steps to get the correct user/group on your device.

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7

For me it worked when granting 777 access to all files starting from ~/android_storage, but all apps are now working, by doing the steos from the Whatsapp Thread.

8

Added to internal bugzilla

9

I have the same since installation of 4.5.0.16 all android apps do not have write permission:

  • Whatsapp cannot load received pictures
  • Aurora is not able to download updates for installed apps
  • Firefox is not able to download files

Permissions had changed by the update at least for Whatsapp by which I had to use:

chown -R media_rw:media_rw android_storage/Whatsapp

Permissions are as follows:
drwxrwx— 14 501023 appsuppo 4.0K Feb 11 09:41 android_storage
drwxrwxr-x 9 media_rw media_rw 4.0K Jul 21 2022 WhatsApp

10

The solution is provided by Caluna in this post: release notes struven ketju 4.5.0.18/
followed by:
chown -R media_rw:media_rw android_storage/Whatsapp

11

Trick has worked here, but (maybe after reboot ?), WA can’t open pictures again.
Delete .storage_migrate_done + restart Android worked again.

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