[3.4.0.22] XA2 phone calls no audio

Bug Reports
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#29

If the receiver playback test (in CSD) fails then the so-called receiver or earpiece (the sound-producing component at the top part of the phone, that is supposed to be next to one’s ear during a call) might be defective. In particular, if you can never hear what the remote party says during a phone call (but you can hear that via the HF loudspeaker at the lower part of the phone).

Sorry, that is just bad language. It means the microphones at the top and bottom parts of the phone.

Well, that is from year 2016. Sailfish has changed a lot since then, and there are new devices in use. But if there is an audio routing error somewhere, connecting/disconencting a headset might help to correct the routing.

#30

In normal use this is totally normal. System Pulseaudio is only used for emergency calls in the black unlocking UI that opens home encryption. You are probably more interested in user session Pulseaudio which you can query with systemctl-user status pulseaudio.

2 Likes
#31

OTA update today to Pallas tunturi 3.4.0 => totally muted and not able answer (open) call. Similar phenomena as privious update with added encryption. This is not any missing beeb or alarm sound at the moment. Have to probably fix with tihis pulseaudio…

#32

Same here only reboot helps. no ring no voice no speakers , have to reboot then all fine

#33

I haven’t experienced this issue in the past 10 days since applying this setting. Given the intermittence of the issue it’s still hard to say if it’s had the desired effect. I have received at least a couple of calls and tend to test calling voicemail on a daily basis.

#34

Seeing as I cannot edit my original post due to trust level limitations I will go ahead with a poll here so we can try and gauge the impact of this.

Sailfish version

  • 3.4
  • 3.3
  • 3.2
  • 3.1
  • < 3.1

0 voters

XA2 variant

  • Normal
  • Plus
  • Ultra

0 voters

Are you experiencing lack of audio on phone calls? (n.b. other audio works)

  • Yes
  • No

0 voters

If you have tried this setting, have you still experienced the issue?

  • Yes
  • No

0 voters

3 Likes
[3.1.0 - 3.3.0][XA2] No audio in voice calls
Jolla and the SFOS community
#35

I am glad this discussion has been taken up again. I have just installed the update to 3.4. and experienced the voice call issue again, reboot fixed it. I then tried the proposed setting on pulseaudio and after the reboot I had no audio on the phone calls again. A reboot thankfully fixed the issue once more.

I will probably go on using my phone without ever shutting it off for as long as possible, and without ever using any headphones or other audio devices. This has worked for me during the past few months whilst waiting for the next update, hoping it would fix the problem.
I really wish the cause could be identified and will be glad to help out if anyone needs more info.

2 Likes
#36

Gladly I am not affected by this bug.
Which would be a major show stopper for me and would feeling forced to re-use even older device (n950? or JollaC?)

Or wait:
I once (and really only one time) experienced such behaviour where I had no audio, neither incoming nor outgoing on a call.
This was in an area with really limited service. And I had two SIM cards inside.

I tried all the possible tricks with flight mode, sailfish utlities, restarting ofonod (and maybe also reboot in that area, iirc) to no avail.

Only a reboot in area with better reception cured it.
And it did never happen again (using for some time only one SIM now).

If that info helps somehow?

1 Like
#37

Same problem happened yesterday : no sound during phonecalls.
Reboot twice before before it starts again.
It was the first time since I bought Xperia 2020-01.
Between recurrent issue sending SMS and this, I don’t know why I paid :confused:
If I want something broken and useless, I can buy M$.

Sony Xperia XA2 H3113
Version 3.4

#38

Inserted vote 21 : no audio.
My kind request to follow up on this, as SF is my ‘daily private driver’ :slight_smile: Tnx !

#39

I think I may be getting this issue more often since the recent update than before. No audio for both ends until a reboot. Then it lasts for a random amount of time before reoccuring. XA2 Ultra. I have voted above.

I’ve not tried the attempted fix yet, will try and do that at some point.

#40

I have the same problem. First time ever, never before. I didn’t try ‘this setting’. But I answered the question and seem not to be able to get it unanswered.

I had to reboot three times.
But I’m used to reboot to get things to work. Most times after a reboot Wlan and sim card won’t activate (greyed symbols in top of screen). After two or three reboots Wlan and Sim symbols become active.
And now I have this new test: Call myself if I have audio on a call.

If this ‘no audio with phone call’ occurs again frequently I will try ‘this setting’.

#41

I also had the same problem. Im using XA2 with only one SIM. The other SIM slot is empty so I unactivated it in settings. Problems started soon. No sound on phone calls and mobile data problems. I activated the empty SIM slot in settings and everythings fine.
I dont say this is answer for your problem but solved mine

#42

Having the same issue, this hint cures it.

1 Like
#43

I still have not had this issue re-occur since applying the pulse audio timeout setting about 3 weeks ago. I’ve certainly received a number of phone calls over this period and would normally have experienced the failure. I’d really encourage everyone watching this thread to try the fix and share their experiences (maybe after a week or so of use) in the poll.

1 Like
#44

I, too, enjoy this amazing feature more frequently now which I thank everyone involved greatly for.

#45

I had this issue intermittently with 3.3 and I used some commands published in TJC to (re-)install pulse audio and then restart the phone. That was the only combination of actions that fixed it. With 3.4 I got the problem maybe twice, so I would say there is an improvement although the problem is sadly still here.
In the case of 3.4 a running the pkcon -i pulseaudio didn’t have any effect, (IIRC it didn’t reinstall it) and a phone reboot fixed the problem. The 2nd time I got it I just rebooted the phone and it was fixed, so the behaviour has definitely changed compared to 3.3. I am using and XA2 Dual SIM.

#46

Hi, same with my phone XA2 dual. Since the latest update (3.4.0.24) there is once or twice a day no audio when answering or doing a phone call. Before the update there were no problems.

#47

On 3.3 I ran into this bug quite regularly but could fix this issue by restarting the phone.
Beginning a few weeks before 3.4 upgrade that method didn’t help anymore and I had to take the SIM card out, restart it and insert it again.
I didn’t experience it since the 3.4 upgrade.
XA2

edit: I didn’t fiddle around on system level or installed non harbour apps, except of android ones

1 Like
#48

Also my major worry with SF on XA2 all the way up to v3.4 in daily use. Have had this bug trying to answer calls while unplugging from charger or USB connected computers or sometimes just out of the blue. And it happened in different countries, so might not depend on a certain type of network. Adding timeout setting mentioned earlier resulted in no sound / microphone at all during call … maybe had a typo?!