Jolla C2 first time use instructions

[minnist]

I am somewaht sure, that inserting the SIM card triggered the issue inthat my case. The device reboot multiple without one.

The USB lan cable adapter would have been a better try to get an internet connection, in hindsight ^^’

[tmindrup]

Do you have a plan to boot it up in some hours or days? Or do you want to wait with it until Jolla gives new instructions?

[s_mario]

I received my C2 today. It was off, battery level at 57%. I charged it to 92% and then started it.
I assigned a 5-digit PIN code.
I connected the C2 to the hotspot of my XA2, but according to the WiFi details, the C2 only had a limited connection and could not connect to the store or the internet.
I then switched the mobile network on the XA2 to prefer 2G and changed the primary DNS server in the WiFi connection on the C2 to 8.8.8.8.
After that, I had an unrestricted connection to the internet and was able to set up my account for the Jolla store.
After that I switched the mobile connection on the XA2 back to prefer 4G.
I then downloaded and installed the update to 5.0.0.21.
The restart and installation of the update went without any problems.
I then installed the Jolla apps and Android app support.

[aeo1kyy]

As I have only once booted up the phone and as it is working without the SIM and by the Wlan my plan is not to try to restart it until Jolla gives some additional insttuction.

[pawel.spoon]

You misread my post. I had no sim in, so when wlan failed, you are in shit

[wosrediinanatour]

Got my phone!
Worked so far…but since the upgrade, the orientation is stuck to landscape…any idea why?

Thanks everybody to share experience!

[throwaway69]

Orientation for me is stuck right after reboot until first lock of device then starts working normally (but in portrait though)

[cnlpete]

Same here, plugged my device into charger. This turned the device on to the language selection, where ic could accept. However a few seconds later, it turned off again due to low battery I kept it charging for a while, but when i turn it on now, i only get the unresponsive touch language screen.

i did not yet try a usb c mouse input to bypass this, has anybody tried this and succeeded in a bootable state afterwards?

[throwaway69]

Non-working touchscreen on first boot is not 100% guaranteed brick afaict, you could try rebooting, if wlan fails it’s pretty much over it seems

[meolic]

Some comments on unresponsive touchscreen.

1. First time, it happened during start of tutorial when it asked for swipe from left or right. Not working, but surprisingly swipe from bottom to up worked and finished that step.
2. Second time, when it demonstrated Gallery, swipe left to right again not to work. After a lot of swiping everywhere, again surprisingly swipe left to right worked when it was on bottom area, just over the text that ask for this swipe.
3. After updating to 5.0.21, PIN was not able to enter. In that case, I was brave enough to force reboot by pressing power button for some seconds. The phone already rebooted twice during the process so I was reasoning that the third one could not be so bad. It was OK, after reboot, touchscreen become responsive again. Maybe, it is good that you wait for 5-10 minutes if needed to reboot during update process, you never know if phone is still not processing in the background regardless of what you see on the screen (waiting for PIN).

[xneo]

Received my device today… Also ended with spinning circle of death…

[Ulrik676]

Also stuck with spinning circle:(

[Hemuli]

Spinning circle also here

[n900]

stuck with the spinning circle

[mbrazi_1]

Hello new C2 users. Like you my C2 froze.I didn’t put it under tension.je first put it to load. But when I connected the charger it turned on and there the boot sequence began. I am told it fears nothing my c2 is under charger. But no, it died just after the tongue was grabbed. After starting it froze. Before I know the security code I put a keyboard with built-in mouse with a USBC adapter I was able to enter the language and the code afterwards I restarted and I was able to enter the security code but I’ve been waiting for a while but nothing goes through.the code is good 6 numbers Small disappointment I did not receive the case and the protection.

[explit]

You re not alone, we are more than 40 people, who has exact the same problem. We need to wait, until Jolla offers us recovery solution

[Steve_Everett]

Actually its now at least 42 people

Feedback on Jolla C2

Well, maybe not everybody who upgrades votes on Jolla’s poll - I never have. And there’s little point counting the users with no problems as they’re fine and need nothing fixing do they? But if you want to check my counting, these are the users who have reported bricked phones across the three threads mentioned above. j24 speactra oliverapps corho RXShorty Nordbourgh2 kraemera ioanna.papadopoulos pawel.spoon minnist econdebachs Allstar12345 sviscapi explit razcampagne marcogreg…

[throwaway69]

Frankly the scale of this suggests not a QA fail, but something much more sinister (pushing cheaper licensed chips/hw that works well enough on android and noone notices?), enough tin foil hatting for now, good night

[ZeroDowntime]

I got my C2 today. I never visited this forum before I switched on the device. Chuck it down to excitement?!

Anyway, I booted the device after hooking it up to a charger and I made it all the way to network setup in the initial setup-wizard-thing before it froze. I just restarted it (held down the power button until it switched off, and then switched it on again) and skipped network setup. This got me to the login screen.

After logging in I managed to get the network-setup to work. I updated to the latest Sailfish and then put a SIM into the phone. After that it was a whole lot of random freezing apps until I fiddled a little with network settings.

On my phone the WLAN connection randomly dies, claiming my WLAN has limited connectivity. The WLAN coverage on the C2 is much worse than on any other phone in the house, so it could simply be a matter of bad coverage (on the C2 device), causing network to become unstable.

But then there´s the matter of no network access for any Android app through 4G.
We´ll have plenty bugs to figure out on this device for sure…

Anyway; if you guys with the frozen phones can try to:

Skip network setup during initial setup.
Then set up WLAN in an area with a good WiFi signal.
Then plug in the SIM.

This is just a thought, as this is what made my device stop being “stupid” and randomly freeze up… It has been reltively stable for like… six hours now. A new personal best!

[Nightwalker]

Received the C2 today and started reading the forum again before starting the phone for the first time. Glad I did. I got a bit worried after reading about all the first boot problems and bricked phones.

I connected it to a charger first and it started charging without booting. Charge was 41%.
It didn’t show a LED charge indicator when charging or fully charged. Is this correct?
What I noticed during charging with the phone off, you can still see the big square with the percentage when the screen is off when you shine a bright light at the screen. So, only the backlighting is turned off during charging when the phone is off. Also only now the old-fashioned double tap on the screen to wake-up the phone works, like with the original Jolla. But not when the phone is booted up. (Still miss this handy feature)

After fully charged I booted the phone and everything went well the first time. Also connecting to my home wifi and performing the OS update to 5.0.0.21.
No SIM tested yet.