REPRODUCIBILITY: 100%
OS VERSION: 5.0.0.21
HARDWARE: C2 Community Edition
UI LANGUAGE: English (UK)
REGRESSION: N/A
DESCRIPTION:
Whenever making a call via WhatsApp the audio coming in skips non-stop to the point is almost impossible to follow the conversation, at the same time the other side of the call reports hearing me twice (like echo)
PRECONDITIONS:
WhatsApp installed from Aurora store, latest version available, phone being made over WiFi, strong WiFi signal.
STEPS TO REPRODUCE:
Connect phone to wifi.
Open WhatsApp once android app support is running.
Call anyone (individual or group).
Be ready to hear your friends in remix.
EXPECTED RESULT:
Phonecall should feel like any phonecall, if WiFi signal is good there should be no issues to listen to anyone.
ACTUAL RESULT:
Unable to follow a conversation due to laggy and skippy sound.
MODIFICATIONS:
No modification, out of the box android support and aurora store.
ADDITIONAL INFORMATION:
Nothing of significance or concern seen on the screen during the call.
S1P voice calls (voip) are often very chopped up. Echo is now always so bad I can only make calls using a wired earphone/mic. (A year ago the echo was tolerable)
Signal (Molly) has been unusable over mobile when I have tried - totally chopped up.
Skype usually worked well mobile, but Microsoft is going to fix that by turning it off in May.
1/ It’s a real regression and I can’t figure out where it’s coming from. Our XA2 didn’t have this sound problem before version 5 with Signal.
2/ I have no sound problems with Signal on my x10iii.
I saw that this bug is not traked We’ve got a real bug and unfortunately this one didn’t go into tracked mode
This bug should be investigated by Jolla Ltd!
Cf : Issues using signal client and it is exactly the same bug for WA.
Yesterday we received a call on Signal. And the XA2 worked perfectly: no latency, no echo! Since my last message, Signal has received several updates via Aurora Store. In addition, a few days ago, I had to “reboot” the phone, and to get sound for “normal” phone calls, I had to reboot the phone three times in a row.
We’re going to retest calls via Signal to see if the bug has really gone away. I have no other explanation than the above for why the bug has apparently disappeared.
If other people who have this bug could test it on their end, it might help us understand a little better what’s going on.
DeepL.com (free version) help me to write this post.
Thank you very much! But what does this command do that needs to be executed as “root,” if I understand correctly (I’m not a developer or computer scientist)? Does it do the same thing as the function we find in the Utilities menu of Sailfish OS?
And @Edz : i agree with you and i never used WA Just Signal !
The command was mentioned in a thread about XA2 audio problems: [3.4.0.22] XA2 phone calls no audio - #94 by benjamin . I don’t know any details, what the service that is killed is about. Just can tell that it works reliable. Sailfish Utlilities never solved my missing audio after restart - so it must be something different.
We’ve got a real bug and unfortunately this one didn’t go into tracked mode 
Just Signal !