Whatsapp notifications relayed only when whatsapp is running

Bug Reports
1

REPRODUCIBILITY: always
OS VERSION: 4.5.0.24
HARDWARE: xperia 10 ii
UI LANGUAGE: german
REGRESSION: unknown

DESCRIPTION:

the whatsapp notifications are relied only when
the app is in foreground, i.e. when launched.

PRECONDITIONS:

whatsapp installed
some whatsapp notification, for example messages from others

STEPS TO REPRODUCE:

  1. get a message from one of your contacts

EXPECTED RESULT:

a notification is displayed on the screen when the message is received

ACTUAL RESULT:

no notification is displayed when the message is received, only when whatsapp is accessed

MODIFICATIONS:

ADDITIONAL INFORMATION:

microg installed

2

Have you selected ”allow background services to start on bootup” in the Sailfish settings for whatsapp?

4 Likes
3

To confirm :slightly_smiling_face: is this on “Settigns” → “System” → "Events (notifications, I dont know as I have “Ereignisansicht”)?

4

In Sailfish Settings, go to the Apps tab, select Whatsapp and it’s right at the top of the page.

1 Like
5

If MicroG’s cloud messaging feature is used for push notifications, it’s also important to disable batterry optimization feature of MicroG. Otherwise MicroG’s background service may be stopped, so no notifications are processed.

4 Likes
6

No.
See:
In Sailfish Settings, go to the Apps tab, select Whatsapp and it’s right at the top of the page.

3 Likes
7

@tortoisedoc, did ”allow background services to start on bootup” help you?
Can we close this item?

1 Like
8

Indeed it did,
however sometimes only the notification is relied, and the Whatsapp icon does not appear on the lockscreen. But perhaps that’s a different dragon.