Actually, I have some experience on the Linux PC side too, and the situation is more or less like this there as well. There is even a name for it. In general, new users are not really wanted to be welcomed warmly, because an old user has this kind of thought: “I am using software that nobody else uses, so I feel special.” Then, the moment they see new users flooding in, that philosophy turns into the thought: “Oh, it is not as special as it used to be anymore.”
In the picture as well, this is basically how things work a bit on the PC side too. I hope my translation was able to explain it.
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I get your point but is using AI slop images really necessary? It feels like the equivalent of making comments in all caps.
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It’s been nearly two months. Your bitchy reply doesn’t increase either confidence nor patience.
I have emailed them six times. I have messaged them directly through their website. This was the only contact I have remaining.
What do you expect us to do?
I’ve just completed a chargeback claim against them. Now it’s in the bank’s hands.
47 posts were split to a new topic: Forum atmosfere discussion
I mean, the issue here is that like 5 loud people on this forum feel like it’s their responsibility to reply to everything and be as nasty as they can while they’re at it.
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Yes… I know. And that is exactly why I shut up and don’t post anything more.
You see, patience isn’t about time, it is about respecting others and being able to set aside one’s own selfish demands on those around us.
…and that’s exactly the kind of behaviour that makes it take such a damn long time to get a response, from Jolla or any other small company.
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Two months. I don’t feel it’s unreasonable to get some sort of reply after two months; however small they may be.
You don’t seem to understand that you are not the only person in this universe. There might be 2000, maybe 3000… maybe more, who sent ‘six’ emails about their complaints/refund demands/questions in a period of one or two weeks. Can you do the maths? I know I can!
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No, the main issue is guy continuing to spam emails after being informed multiple times that an email backlog is what’s causing delays, luckily he went the chargeback way and now can spam his bank with emails instead, problem solved
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My GF sent her (first) email asking for refund to shop@jolla.com at 12.3.
Havent gotten any answer.
Nah, I still think hostile people are the real problem here. How are y’all so bitter? This (or TJC before this) used to be a much happier place some 5 years ago. Let alone 10 years ago where it was beaming with positivity.
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I’m honestly baffled by all the comments here and there blaming Jolla for not receiving the 99€ refund (and some honestly hinting Jolla being a scam!), when the small team understandably has its challenges processing all the orders and requests of refunds.
I ordered Jolla phone in batch #3 and sent request for cancellation by email on 17 Apr. Received an email confirmation of cancellation from Jolla on 21 Apr and my credit card was refunded on 24 Apr.
To all people complaining I have a question: have you actually read the instructions carefully on how to proceed with the cancellation? Did you (for example) make the cancellation request by replying to your original order confirmation, as Jolla instructed? If you don’t provide Jolla with the information that is required to process the refunding of the original payment, I believe it’s quite understandable, that it takes a bit longer than expected to process the refunds from a small team like of Jolla.
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Thats exactly what she has done.
Replied to original order email with order number, requesting refund.
I’ve been around since the MeeGo days, and I am rarely active here (mainly just casually browsing in reading mode) because I see a lot of toxicity. This whole “small company endeavor” angle is making a segment of this group blind to new users. They fail to understand that an OS cannot survive on veterans alone; it absolutely needs fresh blood and a welcoming environment to grow. This is the Windows Phone era all over again, where a decent OS was weaponized by a loud and harsh faction. It’s sad to see this playing out before our eyes.
I understand Jolla has a small team and human mistakes happen regardless of a company’s size, but it should not be up to the users to blindly defend them, especially when the employees themselves handled the situation here graciously.
When fans feel their platform is the “underdog”, valid criticism or anxiety from someone new is often treated as an attack. They wrap themselves in that underdog shield, forgetting that €99 is a significant amount of money to put down on faith for a pre-order. If a prospective user expresses a rightful worry about their investment or a lack of communication, hitting them with hostility is the fastest way to kill adoption.
Some of the comments on this thread certainly wouldn’t make me feel like coming back for more in the future. It’s a shame to see passion curdle into toxicity.
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I still believe that most people are decent and that, when I do come asking for help, I will get a dig out. #keepthefaith #dontstopbelievin
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I sincerely doubt that 99€ or less is a significant amount for the markets that Jolla is shipping to.
Of course it’s still money, but this is a commitment to pay another 4-5-6 hundred.
I would agree of course if they demanded the full amount like every other crowdfunding campaign.
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The Finnish law doesn’t know any deadlines set by the financier.
The Finnish consumer legislation does not provide for a period of time during which the consumer must file a complaint for a breach of contract against the creditor. In its terms and conditions, the creditor may not set a time limit by which the consumer must submit his or her claim to the creditor.
Hence, according to the Finnish legislation, any deadlines set in the terms of the financier, are not legally binding.
Please see: Creditor’s liability - KKV
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It definitely would be nice if everyone could try to behave a little bit. If someone is in panic mode, no matter if the reason was good/justified or not, being toxic about it won’t help at all. I mean of course it is highly encouraged that people still think a second before starting to write anything in the first place, but if you don’t have energy/motivation to be helpful/pragmatic with your response, no need to be toxic. Just walk away….
Of course everyone must be frustrated with the same questions popping out, but adding toxic behaviour to that mix won’t help anybody. Just my two cents
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The final amount doesn’t matter. I’m not comfortable counting the coins in other people’s pockets; €99 weighs differently in Portugal than it does in Sweden, and individuals have varying amounts of disposable income. Plus, an unexpected expense might force someone to cancel their payment. At the end of the day, it’s not up to you or me to judge what €99 is worth to someone else.
But that is not the real issue here. The point is that it is not up to the community to aggressively shield Jolla from criticism, especially when the company itself seems to recognize that there is room for improvement.
That being said, the sooner we figure out how to tame down this toxic behavior, the better, or the writing will be on the wall. I am not the only one pointing this out, other longstanding community members have noticed it, too.
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