Well, in order for AI to work, a lot of personal information about the user is required, in order to tailor the best possible experience and outcome.
In case the AI tool is local, it seems to be perfectly fine. But in case the user data (the more the better performance, as described by big techs) is stored in data centers around the world and “tied” with your digital ID, I would also prefer not to use it…
It’s your choice, my friend, and your money. But if you ask me, don’t overthink the AI side too much, because the company basically says this outright in its own innovation: privacy is our priority. That’s what this company was founded for in the first place, and even the phone you’re trying to buy is built around privacy. This company is not going to handle the AI issue by making a deal with Google. Of course, they’re working on ways to develop their own AI, but right now the phone itself does not have its own AI. Like I said, the choice is yours.
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I appreciate that. It’s been 6 weeks now.
The non-combative stance would have been nice, mais, c’est la mal vie. It has lead me to believe not getting involved with this company and its users is the best solution for me.
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Je suis un Anglais vivant en France (apologies to the admins for my French 
)
I have had my nose pushed out of joint more than once since joining the forum I have to say. But remember, many comments are from none English speakers that have used a translator to respond and may detract away from more cordial nuances of the English language.
Sad to see you go if that is your final choice. Just think about what you are giving up?
A unique phone, with a unique European Operating system and the potential freedom from corporate America….. that is a lot to give up and is probably why you came here in the first place!
All the best, whatever your choice 
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(Myself as as an illustration of the point of view of @MarkP87 – that the old timers believe Jolla will sort it out) Jolla customer service is known to be slow, but it is not known to act in bad faith. They say you can cancel, so will it happen. However they did not make a hard compromise for the refund date. I would personally find it acceptable for the refunds to occur together after the end of the payment collection period. If you haven’t completed the full payment by the deadline, they’re not going to unduly keep your money.
It is clear that the Jolla Phone (2026) won’t have any AI features, the hardware doesn’t support it and Jolla even selected the highest MediaTek Dimensity processor that does NOT include an NPU. See the official specification MediaTek | Dimensity 7100 | 5G Chip for Mid-Range Phones or the 7100 on Wikipedia List of MediaTek systems on chips - Wikipedia
The mentions of AI refer to their other product, which does include the special hardware.
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I am in the same boat. When i seen the event i thought it was great. but after reading few things (like old QT version, poor customer service, and potentially being hard to use it as daily driver, or not seeing how to install other distros). I decided to cancel it, maybe one day once the company matures more i will be back.
People here and in different threads say to just wait they will cancel it, however there are deadlines within paypal/banking to dispute payments. I am actually worried that i might not get a reply in time.
If jolla wants to sell directly to consumers they have to fix this mess. I can only imagine how poor support is once something happens with the phone.
The silence i get from Jolla regarding this and the fact i can even load the cancellation page makes me think i made the right choice in cancelling this order.
I can honestly say if don’t get a reply from Jolla within two weeks i will open a paypall dispute and will never purchase anything ever again. Having a lead time of 3 weeks to reply to an email is an absolute joke.
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You need to grow up. My username has my email attached admins can see it and they can see my pre order and the final one. if someone from jolla staff sees it, it would be great if they cancel my order.
The internet/ebay are full of tiny companies these companies dont take 3 weeks to answer emails. I have emailed jolla twice before not once i received a reply. The first email was 29th March. If they use zendesk as others mention, its not hard to at least setup an acknowledgement reply so people at least know their email was received.
Btw there are far to many replies like yours in this forum. If you want this project to grow people like you need to learn some manners, just grow up, and stop the toxic attitude.
All the best
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Sure, and you need to learn patience! Have you checked how many posts look exactly like yours on this forum? Not to mention how many identical answers you have received. Both from regular forum members and from Jolla.
I can’t even count all the times that Jolla and forum members have explained why it takes a little time to respond to the shitstorm, in the form of emails, that is drowning Jolla’s very limited staff. And that at the same time as they are supposed to push out a new phone and an improved operating system.
So please go back to your parents and beg them to explain about patience and respect for other people’s work. Hopefully, they know something about this.
In time, you will have your refund… believe me!
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Hi @gonewiththewind, we have 100% refund policy, no worries there. Could you please send a cancellation email to shop with order details and I’ll make sure it gets the attention. So far there is no such email in the shop@jolla.com from you.
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Hi thank you so much for your reply, i just sent you a message.
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So you did Not send a Message but were complaining?
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Jesus what is wrong with you people. I did send a message i have explained in private and corrected the email (my original email had diff host due my email provider), and now support sorted it. They have cancelled it.
I have thanked @rainemak in private too. Am i suppose to disclose my email in a thread so u people are happy. Get a life.
If anything there is a lot reflection certain people in this forum have to do the replies here. There is no need for this toxic behaviour in forums about customer service issues. If jolla takes time to reply in the emails its normal for people to panic. There is no automated replies or links to their support system or anything when sending an email, so its normal for people to come to the forums, the internet is full of scams, thats it. If there was a phone number i would have called them instead.
Thank you @rainemak for dealing with it swiftly i really appreciate it.
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I understand why people in the forum get frustrated when this exact post gets spammed and Jolla already have answered multiple times in the ither threads.
And the toxic behaviour keep getting worse when you yourself jump down in the pig pen with unnecessary comments.
If you really panicked you would have searched the forum first, and there you would have gotten your answer but instead you made an emotional post before thinking
Anyways, happy you got it sorted 
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Honestly, I can understand what @gonewiththewind is feeling. I’m new to the forum too and I’ve been surprised by the quantity of relatively nasty replies to seemingly genuine questions. It’s usually a handful of people driving this tone while the welcoming majority choose not to get involved.
@gonewiththewind Sorry it didn’t work out.
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I think u guys just like to argue for arguing sake. anyways i am out. All the best.
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Both sides getting frustrated is understandable.
It would solve a lot of these posts if Jolla had automatic message that confirms the support has received the message. Still not all though.
The same antsines and impatience I always see in Kickstarter campaigns. Some people either don’t understand that creating a new product can be overwhelming and also surprising popularity of the product that causes more complications to things even to those who have done same thing before, or people are scared that even a week of the delivery being late or not getting answers quickly means they have been scammed.
Part of the problem is also the payment providers allowing very limited window to ask for chargeback/forsibly getting money back. Creating more headache for projects like this and the community around it.
I welcome the new people! I’m also new here, but having read a lot of guides and talks about features, have shown that people here are very helpful in general. There are some people who are helpful, but they give the advice straightforward and either rudely or sounding rude. In the end we all are human and communicate differently and I hope everyone new here can look at the community as whole and see how people here help each other and make the sfos experience as smooth as possible.
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For some reason. Of course, from everyone’s point of view, they may have their reasons. For example, I was new too, and when I did not receive an answer, I naturally became a bit anxious. And when I wanted to ask questions, research the issue, and push to solve it, people started piling on me. But actually, my purpose and intention were not bad.
Of course, in the end I got the answer I needed, and I am not asking anymore. But I do not even remember how many people came down on me just to reach that answer. Personally, I do not think it is right to treat newcomers like this. But of course, in a way, this is partly because Jolla inevitably cannot give people an early support response, so people end up trying to ask questions here, and that leads to discussions.
Otherwise, I am sure that if people received replies from support within a short time, nobody would ask questions here for things like this. But still, I have seen that if they eventually get back and give an answer, they do not completely leave a user stranded. This already gives me the answer directly: maybe we reply late, but we do not leave you halfway. That is why I am going to buy the Jolla J2.
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There is always some friction when new members arrive and encounter existing users. Different expectations and knownledge meets each other. Completely normal phenomen, i would say.
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