Upgrade to 4.6.0.13: Cannot unlock phone and other weirdness

Bug Reports
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#5

Oh that’s interesting.

So you do get an unlock screen? Is it for the SIM PIN or the OS (mine is for the OS; afaiu a passphrase or PIN is mandatory even without encryption)?
And whatever you enter, you’re stuck there?

Are you still hoping to find a solution?

I do; SIM card currently resides in a different phone.

#6

I tested the update to 4.6 about 5 times, i was always greeted with the blue ambience. I thought it was patchmanager related, so i uninstalled all patches, checked if the fpd packages were updated, reinstalled lipstick packages, since i could access the phone via ssh. Tried sfis-upgrade, nothing helped. On one installation attempt it worked, but the system wasn’t properly updated, half of the new packages were missing. I just restored my old rootfs and home backup and gave up.

#7

Lucky you, I don’t have the option to redo the upgrade.

Currently reading [Release notes] Sauna 4.6.0.11 - #124 by mjtorn and onwards (@nthn - @mjtorn dialog)

#8

I managed to get in via ssh.

I mean while the full OS is running, not in recovery. By some fluke I was able to connect to wifi without any unlocking.

Now things look much better.

I seem to remember olf had a nice command line upgrade tool somewhere.

edit:

Nope, that didn’t work either. Not the upgrade, not a downgrade to 4.5.0.25.
I had to reflash in the end. Read on…

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#9

So. Let’s recap. After the initial problem as described I had to do a full re-flash of the OS.

  • I had a very specific issue: not being able to unlock the phone and no custom ambience.
    No messages or hints in the logs either, after apparently succesfully upgrading from 4.5.0.25 to 4.6.0.13 through the UI.
  • I reflashed the phone completely, and after a reboot it works normally, as expected
  • I had a full backup of the complete /home folder and moved defaultuser into place while in recovery. After a reboot, I have the exact same problems again!
  • So I moved the original /home/defaultuser back, and voilá, it works again like a freshly-installed SFOS.
  • I tried moving parts of the folders under the backup /home/defaultuser into place on the new /home/defaultuser, one subfolder at a time, rebooted, and it always worked again (except for the ambience), all the way until I replaced all folders with their backed-up versions. In other words, I now have /home/defaultuser completely restored from backup. The only thing I changed was to copy the two empty files jolla-startupwizard-* from the new ~/.config to the restored.
  • Then I also replaced the folders /home/.system and /home/.android and /home/appsupport-root. I’m honestly no sure about /home/aquota.user anymore. I did NOT replace the zypp cache directories.
    Everything still works after a reboot.
  • Then, just for shits and giggles, I moved /home/defaultuser as it was created during the flashing/first boot back in place. After a reboot, still works. Then I moved the originally backed-up /home/defaultuser in place again, and voilá, same problems again.

Now I moved my strangely “recreated” /home/defaultuser back again and it works and looks just like before the upgrade (well, after re-installing all the software), accounts, calendars, top menu customisations, everything except for the custom ambience.

Each of these changes was performed in recovery, followed by a reboot into the UI.

My buest guess: while the upgrade itself went OK, something inside /home/defaultuser broke it.

I thought I could trace it back by gradually replacing all subfolders, but could not because it fixed itself during the process.

In case somebody has an idea what to look for, I still have the pre-upgrade backup and a backup of the newly created /home/defaultuser.

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#10

If people could just disclose that they broke their home folders so the rest of us could ignore those “bugs”, that would be great.

#11

I explained it well enough, your summary is disingenious at best.

If you don’t want to read it, don’t comment on it.

You’re getting increasingly toxic, attah.

2 Likes
#12

Or wait… the initial problem was not related to such a restore? In that case; sorry!
I read your last post as recap of full process, not recap of troubleshooting.

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#13

The exact same problem (device boots to interactive lockscreen, but there is no unlock option) happened on our device. Creating a new home directory and copying over all files also fixed it. I tried running diffoscope between the old and new directory trees, but I couldn’t find any meaningful differences (there were some minor permission changes, but recreating the old permissions made no difference), seems quite cursed :person_shrugging:

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#14

I seem to have a similar problem.
Just updated a xperia 10ii - at the end it said: Update didnt work and restarted.

But now everytime i restart it only shows
a) the message that the bootloader is unlocked (same as before when it worked)
b) the option to enter the password for the first time (same as before)
c) the screen blinkin white for 2 times shortly sayin the words “no apps started”

After that nothin else can be done with the phone keys (only hard restart).
No error messages appeared before the update.

Any idea what i could do?
Its quite late already - so i have to try to get it working tomorrow.
Maybe someone has a tip - as i never had a problem during the update and it is my daily driver.

#15

A friend of mine had the same problem today. He also did not have a working backup.

What we did in short:

rebooted phone from hybris recovery image.
(we needed an older one than 4.6. Only 4.3 was available but that worked just fine.)

Start phone to recocery mode
Connect USB
Choose Option 3: Terminal/Shell
telnet from computer to phone
mount crypted device to chroot
sftp all relevant data from /home/defaultuser to computer
reflashed device
sftp data via shell back to /home/defaultuser

@nephros pointed to the relevant documentation and suggested also a solution via SD card.
The sftp thing was easier for us and we didn’t succeed in mounting a SD card.

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#16

well - then i have a big problem.
I always had the bug that i can not turn my phone off - it instantly reboots.
So i tried some time now with the instructions for xperia 10ii - but i fail at the first step already: turning the phone off.

What i was able to do was get an (sadly about a year old - but better then nothing) backup tar file from the sd card. But thats all

#17

update - somehow i managed to get the led blue - which i did by trying out the instructions i found on the “how to install sailfish x” page - which mainly was:

Switch off your phone and wait until the LED is off .
3.2 While the phone is off, hold down the Volume Up button and connect your phone to your computer via USB cable.

so basically i rebooted and then connected to the cable + pressed volume up (not up+down as written on the recovery page).

So far so good.

Currently downloading the latest sailfish image as told in the instructions.

I keep you updated.

edit. sadly i get an error message and it immediatly jumps out of the recovery mode:

The comand:
sudo fastboot boot hybris-recovery.img

results in:
Sending ‘boot.img’ (24068 KB) FAILED (Write to device failed (Cannot send after transport endpoint shutdown))
fastboot: error: Command failed

After that the phone reboots. This error comes every time i try.
With
fastboot devices

CQ3001JEYX fastboot

is shown - so connection seems to be there.

#18

If it keeps rebooting I have no idea. I am sorry.

#19

You should be able to force the phone to power off by pressing both Power and VolUp buttons down at the same time and holding them down until the phone vibrates three times.

#20

I already tried that trick before - doesnt work since i have this phone - just reboots.
Still - poweroff is my smallest concern.
I ordered a Xperia 10iii now - since the battery of my old one was quite down already.

If theres some way to get the broken phone to work again.
So far i couldnt figure out how to solve the error i get when i try : sudo fastboot boot hybris-recovery.img

#21

That command is for Xperia X, Xperia XA2 and Xperia 10. But you have an Xperia 10 II, haven’t you?
The commands should be:

sudo fastboot flash boot_a hybris-recovery.img 
sudo fastboot flash boot_b hybris-recovery.img

as in this chapter.

#22

sorry - that was a typo - the phone is a Xperia 10 - I4113.
I replaced it with a 10iii now - but may have a look if maybe i used a wrong tutorial or similar when i have some time.
thx for the input

#23

I experienced a similar issue today while upgrading SailfishOS with sfos-upgrade 4.5.0.25 from 4.5.0.19 . I managed to connect the phone to an eth0 connection using a USB Ethernet adapter and re-ran sfos-upgrade --verify . From the logs, I understood the issue was due to insufficient space for completing the upgrade.

The situation got even stranger when I updated to 4.6.0.13 . Wi-Fi stopped working, and even after adjusting wpa_supplicant , I kept getting an “incorrect password” error. The phone became quite unresponsive, with multiple issues cropping up.

To resolve this, I used SSH from my laptop to set up a routine to automatically connect to eth0 , but I couldn’t directly connect the USB cable to the laptop. So, I created a service with the following script:

#!/bin/bash
# Sets static IP, gateway, and interface
IP_ADDRESS="192.168.1.23/24"
GATEWAY="192.168.1.1"
INTERFACE="eth0"

# Loop until the eth0 interface is available
while true; do
    if ip link show "$INTERFACE" > /dev/null 2>&1; then
        echo "Interface $INTERFACE found. Configuring connection..."

        # Configure IP address for the interface
        echo "Assigning IP $IP_ADDRESS to interface $INTERFACE..."
        ip addr add "$IP_ADDRESS" dev "$INTERFACE" || echo "Error assigning IP address"

        # Enable the interface
        echo "Activating interface $INTERFACE..."
        ip link set "$INTERFACE" up || echo "Error activating interface"

        # Set the default gateway
        echo "Setting gateway to $GATEWAY..."
        ip route add default via "$GATEWAY" || echo "Error setting gateway"

        # Verify interface configuration
        echo "Configuration complete:"
        ip addr show "$INTERFACE"
        ip route show

        echo "Connection configured on $INTERFACE."
        break
    else
        echo "Interface $INTERFACE not found. Retrying in 5 seconds..."
        sleep 5
    fi
done

Step 2: Creating a Service

To make this persistent, I set up a systemd service. I created a file in /etc/systemd/system/connection_ethernet.service :

[Unit]
Description=Run connection_ethernet.sh at startup
After=network.target

[Service]
ExecStart=/usr/local/bin/connection_ethernet.sh
Type=simple
Restart=on-failure

[Install]
WantedBy=multi-user.target

Step 3: Enabling and Starting the Service

I then enabled and started the service to check that it worked:

systemctl enable connection_ethernet.service
systemctl start connection_ethernet.service
systemctl status connection_ethernet.service

This approach worked; I was back online with SFOS, cleaned up some space, and successfully completed sfos-upgrade to 4.6.0.13 .

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#24

I think your formatting and translations broke quite badly. Use the formatting options - especially “preformatted text”.

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