Zendesk, no response from a month…
Not an answer you’ll gonna like (and highly speculative, too):
I think in this batch there are more people, who have problems with sim-tray on C2. I could imagine, they are investigating this issue, but due to the release of JP there are too less resources, to get fast forward. But, of course, its no good situation for you.
Did you have a look in the CSD-Tool, if the simcard is recognized there?
Uuu… In that case, could someone from the company send us any information what we should do? Or should we wait, as requested? How long?
Please click on “SIM card: Fail”, while having a simcard inside the phone.
Was a sim inserted? If yes, than the phone doesnt recognize it, what makes a hardware problem more probable.
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2 cards plus memory.
So we’re waiting for the company’s official decision.
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It’s been over a month since I asked for any information from a company representative about what to do with my non-working phone. No one has even found the time to write a single sentence in response here or on Zendesk, should I wait or return the phone to them?
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Zendesk responded.
C2 needs to be returned.
That’s it.
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After 43 days of reporting the issue, I received a response from the Zendesk stating that the phone needed to be returned, and that they can send me a return shipping label. I requested one, along with a tracking number for the courier. Another 21 days have passed and nothing.
What else can I do to end the struggle with a non-working phone?