Made the order almost the same minute of receiving the email last month will all accessories, now I get this? Imagine how frightened I was when I thought this must be telling me that my previous order failed. But no, it is just a spam ad, and a very frightening one because from beginning to end it reads as if I haven’t finished my order.
And there is not even a un-subscribe button! Even google managed to provide one…..
You mean you didn’t even read the second sentence?
If you have already completed your Jolla Phone order but missed out on ordering Jolla Accessories, order them now and we’ll bundle your orders into one.
Plenty of people didn’t read a single sentence from first email and were complaining about missing accessories, I guess you can’t satisfy everyone
You mean you don’t even know what a spam ad is?
Every ad is like this.
Edit upon edit:
this information can be shared in a very different way than a email titled “One step left: complete your Jolla Phone order”. This is typical header click bait and literately raised my blood pressure because I thought my order failed.
Jolla is doing a great job in keeping us informed. And they are swamped with support email. Jolla issued a reminder email with a clear indicator that if you completed your order, you can ignore the e-mail. Or in case you missed adding accessories now is your change to add them.
I fail to see an issue here. Can you explain what the problem is?
I think providing unsubscribe button is required by law in EU.
I don’t know in which universe “clear indicator” in english means something that don’t even exist in the email (which is indeed what typically existing in almost every other similar emails from other companies):
It’s the same email sent to people who have not yet completed the order as to ones who might’ve missed accessories options who cried very loudly here (literally second sentence of the email, is everyone now a zoomer that can’t read more than a single sentence?), again, you can’t satisfy everybody, the criers who complained about missing accessories options should at least be happy now, we’ll see
given how repetitively you ignore my complaint on the subject of the email, I guess so.
You can read more than first sentence of my replies and the reply is there, good luck
You placed an order. And this is not an e-mail campaign, but a reminder to complete your order. There is no list you are member of and you don’t have to be able to unsubscribe. All compliant. There is nothing wrong with the title, it is a call to action as part of a friendly reminder nothing more.
Are you also so vocal to Google/ Apple or just Jolla, because Jolla provides a platform for support?
Jolla is a dozen people trying to manage everything.
Now they are swamped with emails on top of whatever they already had going, plus the new phone, plus other things. It kinda makes sense that they want to send the email to everyone, probably because they can see how many have issues right in their inbox.
This is just them making sure to include everyone that messages them about missing emails, forgotten accessories, if they have to pay shipping again etc.
3 batches are probably done paying by now so I guess there won’t be more emails about that.
I got this email too and thought my payment failed somehow. If they are not capable to differentiate according to payment status, they should at least explain that the mail reaches also those who have completed the order.
That’s even in the first sentence?
if you haven’t yet - or if you fancy to order cool Jolla Accessories!
Lets face it, no amount of customization will lead to people who blatantly lie be satisfied:
But no, it is just a spam ad, and a very frightening one because from beginning to end it reads as if I haven’t finished my order.
People reading from beginning to end somehow skipped the first two sentences and got heart palpitations too, yeah right
I also confirmed my order weeks ago and added all possible accessories too.
My first reaction also was that “what, did it fail?” 
Comms aren’t easy, but I guess here’s some feedback for next round 
I might have to get my mother a mobile phone just so she can join this thread.
She loves to complain, she is very good at it and has tremendous stamina. Of course, she’s English, so she has the genes for it, but neither age nor many years stranded in the Antipodes have blunted her skills in the least.
She is quite familiar with Professor Bell’s apparatus, as she used to polish the little carbon granules they put in the microphones.
Sending an email to thousands of customers who have already completed their order and paid several hundred euros to a small company with the subject line ‘One step left: complete your Jolla Phone order’ is poor communication, as it suggests the opposite.
Thanks to the post of @aosdinva, it became clear to me that this email was unrelated to my actual payment status. To improve the situation, I suggest changing the subject of this post to something like ‘Email reminder to complete your Jolla Phone order’ and marking one non-aggressive reply as the solution, so that others can instantly understand the email.
Yes totally spam…ad? (What?) I hate getting emails directly relevant to my order, that immediately prompt with a sentence that says I can ignore it if all is well, that has handy links to order things like accessories in case I had forgotten.
How terrible of Jolla. Imagine if I misread it, I could’ve gotten a heart attack and it would’ve landed me in the hospital! Or the sky could’ve fallen! Or hell would’ve frozen over. We can’t be having this “spam”, it could literally (in the most figurative use of the word, as is apparently tradition nowadays) destroy the world.
Come on folks, please be a touch more sensible here…
But there is nothing to unsubscribe here, because this is NO newsletter, NO ad (in contrast to what you are saying) and NO mailinglist or something like that. So why would they provide an “unsubscribe” button, when there is nothing you are subscribed to?
But I agree that maybe the title of the mail could have been a little bit better. But again, it’s no ad and no spam and the info that this is only a reminder is apparently there.
The first sentence is very clearly written and should be easy to understand among rational people. In my opinion at least.
“ We’d like to remind you to complete your Jolla Phone order — if you haven’t yet - or if you fancy to order cool Jolla Accessories! If you have already completed your Jolla Phone order but missed out on ordering Jolla Accessories, order them now and we’ll bundle your orders into one. “
If I was working in Jolla I would expect that this is clear enough for someone of age that is capable of ordering the phone.
That aside, I sincerely doubt that Jolla went one by one through all the order emails as you suggested with “payment status”, because it’s not about that. It’s also about people that didn’t complete their order or made mistakes in their order (quite a few as we see).
And last but not least, to me this looks like they are not profiling our emails and our data are not being dumped in some random software to sort them.
So I guess them just clicking “send to all” might be a bit better for our privacy as well.
The mail has created some misunderstanding, as you can see from three different forum topics. And Jolla will surely see this from lots of emails asking whether orders have been completed as expected.
I see no sense in publicly questioning the rationality of other forum members. That won’t solve any problems. The communication/organisation of the campaign has not been optimal on several occasions. I think most people - even among Jolla employees can agree on this.
But Jolla already replied to that when they’ve sent the first reminder no?
As long as we got the answer and you still see the phone in your orders, is there anything else to doubt?