The server password in the email client cannot be changed

REPRODUCIBILITY (% or how often): always
BUILD ID = OS VERSION (Settings > About product): 4.0.1.18
HARDWARE (XA2, Xperia 10…): Jolla C
UI LANGUAGE: pl_PL
REGRESSION: (compared to previous public release: Yes, No, ?):

DESCRIPTION:

the server password in the email client cannot be changed

PRECONDITIONS:

change password to your email account and smtp server and imap server

STEPS TO REPRODUCE:

Settings -> Accounts -> General email -> Server settings from pulley menu -> change imap and smtp passwords to new ones -> swipe to the right -> synchronize from pulley menu

EXPECTED RESULT:

sync with my email account

ACTUAL RESULT:

When I open General email from settings :
mar 12 10:38:07 Sailfish estart[10101]: [W] unknown:-1 - file:///usr/share/accounts/ui/EmailCryptoSection.qml: File not found

When I want to sync with new passwords:

mar 12 10:39:51 Sailfish syncemail-client[11944]: [W] unknown:0 - void EmailAgent::activityChanged(QMailServiceActio
n::Activity) operation failed error code: 1029 error text: “a002 NO [AUTHENTICATIONFAILED] Authentication failed.\r
n\n[Login failed - check user name and password.]” account: 5 connection status: 0 sender: QMailRetrievalAction(0x19
7bf80)

ADDITIONAL INFORMATION:

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

4 Likes

Interesting… I can confirm that I couldn’t change my password (for an invalid one, at any rate) on a Jolla C, 4.0.1.48.
Didn’t see what OP posted on the journal.

This is an old bug for many years now, mentioned several times - so far the only solution that works is to delete the account and create a new account from the scratch.

When setting up a phone from the backup file you are encountering the same problem, see this thread

1 Like

Seeing the same. Also, the SMTP setting got lost and I don’t even have the possibility to set/change them.