I got my brand new C2 last week, and the setup went OK, but the camera only show a still picture that looks like the test picture from a TV station, that is there is a color bar, and in the right lower part, there is snow (white noise).
I have emailed sales, and made a support case but have not had any reply for a week, so I thought maybe someone here could help me ?
You should update to 5.0.0.70. if that doesn’t help it might be hardware error.
You can test all hardware functions with CSD built in tool.
I just checked and it is running 5.0.0.70 (tampere)
Where do I find the CSD tool ?
Quickly tap 5 times on that version in Settings.
Thank you, the tests show that video playback failed, and video playback and vibration also failed, and the camera still shows the same picture, so I think i will return the phone, something is clearly not OK.
This is the picture that is shown.
I’m sorry for that confirmation. Good luck.
Have you done the Front Camera and Back Camera and Flash tests in CSD?
Hi @ajacobs ,
By any chance would you be able to try reflashing the device?
To be noted, that all data that you have in your device would be lost so better to take a backup / copy important content from the device before flashing.
jubiii, reflashing the phone fixed it.
But now I cant get into the CSD tool, but maybe it will work later, now I am just playing around,
Thank you to all who helped.
I have another type of camera problem on the C2, and reflashing (twice) hasn’t helped.
First the camera worked sporadically, sometimes it worked fine, sometimes only the front camera (and the back cameras just showed a black screen), sometimes neither, and a reboot helped sometimes, sometimes not.
After a reflash the cameras do work, but without autofocus. None of the cameras react to touching for focus (the circle never appears), and the wide angle camera is permanently blurry. Reflashing for the second time didn’t help.
On C2 only Main-Camera have variable Focus, all other Lenses are fixed Focus. I have also sometimes black finder Screen when launching Camera. This disapper when you wait 10-20 seconds. I guess this is some kind of Initialisation-Problem or race-condition.
Blurryness could be grease on the Lens, clean it. People accidential touching the Lens and wondering often.
After waiting 25 minutes with camera open there’s still no variable focus on the main camera.
No grease on the lenses.
Edit: Also, the flashlight didn’t work after the first reflashing, and still doesn’t work after the second reflashing.
And 5.0.0.71 helped none of my three issues, lack of autofocus on the main camera, blurriness on the wideangle camera and the flashlight not working.
I would try to reflash it again and if the cameras doesn´t work as expected, contact Jolla-Helpdesk.
If it doesn’t work in CSD then it’s a hardware issue.
If camera doesn’t work at all there is also a possibility that due to some runtime failure it got blacklisted by gstreamer library. If that is the case removing file /home/defaultuser/.cache/gstreamer-1.0/registry.aarch64.bin and then starting camera app might help.
It’s really hard to figure out who is to blame since the hardware is the most horrible cheap thing Jolla could find to rebrand (so the quality control is horrible, as you would expect), and the software support for Sailfish phones is an afterthought for Jolla anyway. They make their money in the automotive sector.
I would suggest you return the phone to Jolla and see what they say.
Maybe they have some leftover stock of the C2 and they can replace it, if it’s a hardware issue.
The Jolla C2 is the Trabant of cell phones.
