Scrolling and zooming in an email progressively hides its content from above

Bug Reports
#1

REPRODUCIBILITY: 100% (always)
OSVERSION: 4.5.0.19
HARDWARE: Sony Xperia XA2 - h3113 - h3113 - 1.0.0.12 - armv7hl
UI LANGUAGE: Deutsch (user: de_DE, os: de_DE.utf8)
REGRESSION: ?

DESCRIPTION:

Scrolling long emails or zooming in in an email does not work as intended. The text gets hidden by a growing block of blurred ambience background.

PRECONDITIONS:

Obviously you need a mail account and the mail app installed.

STEPS TO REPRODUCE:

  1. Open a long enough email in mail app
  2. Scroll the text of the app
  3. Or: zoom the text of any email

EXPECTED RESULTS:

Scrolling should just scroll the text without hiding elements getting in the way. Zooming in should just let the text appear bigger without hiding elements getting in the way.

ACTUAL RESULTS:

Text was hidden

MODIFICATIONS:

  • Patchmanager: yes
  • OpenRepos: yes
  • Chum: yes
  • Other: none specified

ADDITIONAL INFORMATION:

Same bug as in: Mail text not scrollable/covering text ?!
Device Owner User: defaultuser
Home Encryption: enabled

the initial version of this bug report was created using Bugger 0.9.9+git4
WebView vertical scrolling is broken
WebView vertical scrolling is broken
Mail app cut mails when zoomed
#2

I cannot reproduce this.

Zoom in:

Screenshot_20230405_001
Screenshot_20230405_0011080Ă—1920 180 KB

Maybe my mails aren’t long enough? Or it’s the HTML formatting? Or embedded images?

No, I just sent something like that to myself and it still works.

So I have 0% reproducability, while you have 100.

What about those patches. Disable all, reboot.
Or a switch to default (en) UI language? Seems weird but it’s all I can think of from the information given.

1 Like
#3

Thank you for trying to reproduce and thinking about ways to solve this issue :slight_smile:
I disabled all patches and restarted the phone but to no avail. Also removed jolla-email-crypto-gnupg, as I rembered I had installed that somewhat around the time the bug first appeared on my phone, so guessed it could be related. But the bug remains…

#4

Next general purpose troubleshooting steps would be to re-install the email app jolla-email* (and possibly its dependencies) and remove its configuration/cache directories (by remove I mean rename, not delete), e.g. ~/.local/share/jolla-email.

*

> pkcon search jolla-email| grep ^Installed
Installed    jolla-email-1.1.37-1.11.1.jolla.armv7hl (installed)
Installed    jolla-email-all-translations-pack-0.8.1-1.4.2.jolla.noarch (installed)
Installed    jolla-email-settings-1.1.37-1.11.1.jolla.armv7hl (installed)
2 Likes
#5

That is what I did:

  1. Deinstalled all e-mail related packages (as found with pkcon search jolla-email|grep ^Install,
  2. renamed folders .local/share/com.jolla/email and .cache/com.jolla/email,
  3. rebooted phone (just in case),
  4. reinstalled jolla-email.

Et voila, problem solved! Many thanks @ohnonot !

1 Like
#6

Revisiting this because I got hit by a similar bug: text was tiny, and zooming had the same effect as described above - and simply removing ~/.cache/com.jolla/email didn’t help.

Inside that folder is a .mozilla folder probably created by the html view. Edit prefs.js. to include:

user_pref("layout.css.devPixelsPerPx", "3.0");

If your eyes are better than mine, "2.0" might be sufficient.
This makes the text bigger and strangely also fixes the zooming problem.

#7

I got the same issue. Reinstalling packages jolla-email and jolla-email-settings didn’t work, but removing the file ~/.local/share/com.jolla/email/__PREFS_WRITTEN__ fixed the issue on my side.

1 Like
#8

Done, and works. Thanks!