Thanks for the pointer! I received my phone just now.
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I got my tracking today. I was just above 3000 and batch nr 2, 75XX as delivery nr.
But did your parcel get delivered at the postal service? Mine has been awaiting that for 5 days already.
No, I just got the tracking and it is still at Jolla, waiting for pick up.
It is the weekend, so the Posti is closed 
It took 3 working days from the time I received the notification until the parcel arrived at Posti.
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For me it took 5 days. That is, on Friday they delivered it, probably goes in batches, maybe at the end of the week?
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Hey Guys, I was wondering whatâs the best way to get in contact with Jolla? I just need to follow up with final payment for the phone and I have a few questions. I havenât heard back after emailing them months ago
Hello and welcome! Depending how critical your questions are I would say PM here in the forum for Jolla is probably the best bet. In case you arenât in hurry they will eventually answer to your email also. And I highly encourage you to present the questions here in the forum, some might be possible to answer by community members 
When I purchased the phone, I accidentally didnât include the upgrade option. I reached out via email to clarify whether I should cancel the order and redo it, but I havenât received a response yet.
Now, Iâm trying to proceed with the final payment, but the system only allows me to select the 8GB/128GB model. Ideally, Iâd prefer the 12GB/256GB option.
I canât remember if I have seen this specific case, but generally Jolla has instructed people to make additional order with necessary accessories and then they will bundle the orders together (recognised by email address) and refund the extra shipping cost. But that might have been instruction for extra accessories that people want, I donât think you can add the memory upgrade as an accessory? If you can, I would say that is the way to go. But in case it doesnât work, send PM to Jolla here in the forum
this actually means that I will never get my device ever? Iâve been waiting since 21.7. and I still got no shipping notice updates for the second ordered phone. The Jolla shop support email completely ghosted me and Iâm still stuck waiting and waiting.
I do have patience, but all of this is unfair to me, since I was part of the people who paid in the first hour after the pre-orders opened and I still do not have a device.
Jolla, Jolla, do something about it finally.
Send PM to Jolla or Jolla employees. That has been one way to speedup that process for many. Definitely understand your frustration
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I sent an email to shop@jolla.com way way way before they talked about the potential issue here, on 28.7.2026. The first reply I got from them was on 7.8.2026, where they wanted more details from me and when I followed up in just 7 minutes, I havenât gotten to see any reply from them anymore, for over a month now.
Why should I go through unprofessional sounding weird type of communication over the forum, if the email address which is specifically dedicated to solving issues like these gets ghosted and ignored in the end?
Maybe because Jolla sugested that and it worked for many?
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Okay, now imagine if I wasnât on the forum and I wasnât really following the posts (just like I indeed didnât follow them because I have other things to do than to just read what Jolla talks about in their posts on the forum)âŚ
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It isnât perfect or good situation even currently. Jolla is victim of their own success, their systems werenât designed to handle this kind of volumes.
Everyone will eventually get their phone, but will definitely take lomger for those that ended up in manual process queue
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Just saw and thought that this might interest you: Jolla Phone update - Pre-orders shipping status and progress - #146 by Jolla
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